Apple has been getting hit with customer complaints for months now and even recently faced a class action lawsuit due to the fact that an issue with 2011 MacBook Pro hardware could cause the graphics performance to be less than satisfactory. The GPU in these machines has been known to cause the following widespread issues for users:

  • Distorted or scrambled video on the computer screen
  • No video on the computer screen (or external display) even though the computer is on
  • Computer restarts unexpectedly


For this reason, Apple has started a new MacBook Pro repair program that will take effect starting February 20th in the U.S., which you can view the details of on Apple's Web site at this link. Apple notes that the issue affects the following models of MacBook Pro:

  • 15-inch and 17-inch MacBook Pro models manufactured in 2011
  • 15-inch MacBook Pro with Retina models manufactured from Mid 2012 to Early 2013


The Web site points customers in the direction of an affected serial number check system, in which the user is asked to provide Apple with their MacBook Pro's serial number to determine if the machine is eligible for this repair service. Apple notes that the customer can walk into any Apple retail store to set up an appointment for this repair and that repair times may vary depending on the availability of technicians and parts. Customers also have the option to mail their machine in and have it mailed back to them, which may be more inconvenient to the user.

The GPU, or graphics processing unit is the main part of the machine that handles graphics to display elements on your screen. It is intensively used in gaming, graphical design, and in video playing, but even light tasks like looking at your desktop use the GPU in some form or another.

Being that the GPU is so critical to the machine's ability to perform, it's a good sight to customers to see Apple finally honoring the repairs for these machines, which were clearly faulty from the beginning. Unfortunately, it's sad to see that it went as far as needing a class action lawsuit for the issue to be brought to Apple's attention in such a way that it would move them to repair defective units.

Sources: Apple via MacRumors