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Thread: Apple vs. Samsung Trial Reveals that Phil Schiller Exploded on Apple's Ad Agency

  1. #1
    What's Jailbreak? Akshay Masand's Avatar
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    Default Apple vs. Samsung Trial Reveals that Phil Schiller Exploded on Apple's Ad Agency


    Email correspondence made public as part of the second California Apple vs. Samsung patent trial illustrates Apple marketing guru Phil Schiller’s displeasure at the company’s high profile ad agency, which in 2013 was under the limelight to churn out quality material in light of Samsung’s own media blitz. The email string which was originally spotted by Business Insider, comes from a 2013 conversation between Apple SVP of Worldwide Marketing Schiller and longtime advertising partner TBWA/Media Arts Lab, a high-profile ad agency behind some of the best campaigns in recent memory.

    In the first note, Schiller expressed concern about a Wall Street Journal story titled “Has Apple Lost its Cool to Samsung?” and told TBWA the following:

    We have a lot of work to do to turn this around.
    The ad agency responded with a long, detailed list of bullet points outlining ideas, strategies and possible avenues Apple marketing could take to reverse the “chilling narrative on Apple.” The first of “3 big areas” of discussion involved a company-wide response that looked to change company behavior, focus on the upcoming product roadmap, advertising and new approaches to sales. TBWA suggested an emergency meeting “similar to antenna-gate” that would convene top-ranking executives including CEO Tim Cook and design chief Jony Ive.

    Second, the ad agency compared the then-current situation to Apple’s situation in 1997, when marketing played a large part in bringing the company back from the dead. To accomplish this, the firm tossed out the idea of experimenting with new marketing ideas that went beyond what was discussed at weekly marketing communications meetings. Finally, TBWA recommended the team hold a regular mini meeting to coordinate efforts. Schiller didn’t appreciate the memo.
    TBWA apologized for its “over-blown” reaction and suggested a more even-handed approach. Later emails from Schiller showed the marketing chief was increasingly concerned with Samsung’s marketing prowess. He wrote the following in an email:

    I watched the Samsung pre-SuperBowl ad that launched today. It's pretty good and I can't help but think 'these guys are feeling it' (like an athlete who can't miss because they are in a zone) while we struggle to nail a compelling brief on iPhone. That's sad because we have much better products. Something drastic has to change. Fast.
    The final correspondence revealed in court showed Apple’s board of directors was also getting anxious over the company’s lack of effective advertising. Although there was definite tension between Schiller and TBWA/Media Arts Lab at the time, the firm continues to produce high quality ads as Apple’s go-to agency.

    Source: Business Insider via AppleInsider

    Twitter: @AkshayMasand

  2. #2
    Chill out Phil don't burst a vessel.

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    buggsy2 (2014-04-08)

  4. #3
    still this won't help Samsung

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