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Thread: Apple Offers Stopgap Workaround for OS X Mail Problems

  1. #1
    What's Jailbreak? Akshay Masand's Avatar
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    Default Apple Offers Stopgap Workaround for OS X Mail Problems


    Apple recently published a new support document offering an explanation and possible workaround to the ongoing Mail problems that many users have seen since upgrading to OS X 10.9 Mavericks. Titled “OS X: New email messages not received until Mail is quit and reopened,” the document outlines an issue that has plagued Mavericks since its launch in October. Apple said the following regarding the matter:

    For some email providers, new email messages in Mail may only appear to arrive when Mail is first opened. No new email arrives until Mail is quit and reopened.
    Several Apple Support Communities forum threads complain about this problem and other problems related to Apple’s implementation of mail in its latest desktop operating system. For example, multiple users have noted emails arrive hours after being sent, popping up in large chunks at seemingly random times. Although they didn’t pinpoint the cause, Apple says the problem can be resolved by reestablishing a connection to the mail server, which in many cases appears to be Gmail.

    The workaround as described by Apple mentions the following:

    Resolution

    Quitting and reopening Mail forces it to re-establish a connection to the email server. You can use these steps to receive new mail messages without quitting Mail:

    Choose Mailbox > Take All Accounts Offline.
    Choose Mailbox > Get All New Mail.
    As a shortcut, you can also add the Take All Accounts Offline and Get Mail buttons to your Mail toolbar.

    Choose View > Customize Toolbar.
    Drag the Take All Accounts Offline button to the Toolbar if it is not there already.
    Drag the Get Mail button to the Toolbar if it is not there already.
    Click Done
    To receive new mail messages, click the Take Offline button, then click the Check Mail button.
    The Cupertino California company is basically proposing that users create a manual process that “restarts” or reinitializes an affected Mailbox in lieu of a built-in automated process. After receiving complaints regarding the Mail app, Apple in December issued a maintenance update meant to solve the issue, which didn’t end up doing so.

    Work continues on a subsequent update, OS X 10.9.2, the fourth beta of which went out to developers last week. In that seed, Mail and Messages were two areas of concern for testers. Although the proposed stopgap is a suboptimal solution for power users, it is verification that Apple is taking the issue seriously and may serve as the only recourse until the company rolls out a permanent fix.

    Source: Apple (Support)

    Twitter: @AkshayMasand

  2. #2
    Hmm, worked in 10.8, nothing big changed with mail, why not just write the old software for mavericks? At least until it's fully working on mavericks.

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