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Thread: HELP with Itunes and Ipod touch not playing well together

  1. #1
    Question HELP with Itunes and Ipod touch not playing well together
    Ok I hope this is ok to post in this thread. I need some serious help! I'm so frustrated!

    I had iTunes on my laptop and for some reason it stopped working. I kept getting the box that says the application can't be opened, report the issue..blah blah blah. After a few frustrating days my husband figured out the problem had something to do with Quicktime. So we got that resolved. NOW when I plug my iPod Touch in I get the following error message:

    This iPod cannot be used because the required software is not installed. Run the iTunes installed to remove iTunes, then install iTunes again.

    I have installed iTunes about 5 different times to get this to work. Even went back to version 7.0 thinking maybe it was a version issue.

    2 things to consider.
    1. This touch worked fine with itunes on the same laptop with the same version before.
    2. If I plug the touch into my husbands laptop it shows up in his iTunes (version 8.0) just fine (I thought I would have to restore the touch but that doesn't look like the problem).

    Any ideas? PLEASE HELP!!!!!!! I really don't want to restore the touch because I would loose a lot of stuff and I would hate to do that and have that NOT be the problem.

    Thanks all!

    Heather

  2. #2
    If your device has troubles with iTunes 7, maybe it has to do with your device's firmware in relation to your version of iTunes? Is it a second generation? What firmware version does it have? If the problem was with QuickTime, does that version vary with your husband's version on his computer?

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