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Thread: AT&T Customers Being Charged More for Not Switching to AT&T Next on Mobile Devices

  1. #61
    My iPhone is a Part of Me
    Join Date
    Jul 2009
    Thanked 88 Times in 67 Posts

    So damn glad I ditched AT&T for Verizon when I bought the 6!!! 👍

  2. #62
    They didn't make it clear when I was ordering it, forcing me to make a lot of calls to the customer service and a visit to the local store, which, given the long lines these days in front of all AT&T stores, means to waste another 2-3 hours of my time at least! I am very unhappy with what they are doing!

  3. #63
    Livin the iPhone Life
    Join Date
    Jul 2008
    Irvine, CA
    Thanked 99 Times in 81 Posts

    Website should show you are not eligible to upgrade if you do not qualify for the discount so I would not wait until 12:30AM when their website finally start taking orders. Website said I am eligible yet charged me full price with 2 year contract. When I called their customer service she said she do not know why. Every time I call my order delivery date gets moved further and further back... When I checked my credit card AT&T charged 9 times $1.00, each time it is their customer service trying to fix my order. Finally got to a supervisor and he said my contract ends on 11/10/14, a little less than 2 month that is why I can not get discount on my phone, yet they signed me up for 2 more years on my contract even though I did not get any discount. They did not even give me option to buy out my contract for $105 (I had to ask) which is higher than paying for my $94/mo bill, then I would get full discount. I told them cancel my order, put my contract date back to 11/10/14, I am just going to buy the phone full price and get the 4 lines for $100 instead of paying $94 I am paying currently for 1 line. AT&T just killed their cash cow.

    They sent text on customer service survey, of course I gave them the lowest score I could give.
    AT&T actually had someone call me on my phone, told them they screwed everything up they lost me as a customer and whomever I can get to move away from AT&T.

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