Results 1 to 15 of 15

Your favorite Apple, iPhone, iPad, iOS, Jailbreak, and Cydia site.


Thread: Best way to get AT&T to replace iPhone?

  1. #1
    Default Best way to get AT&T to replace iPhone?
    What is the best way for the AT&T store to replace my iPhone? I have heard people got replacements (referbs) because they had dust under the screen... that's hard to simulate..unless someone knows how?

    What other reasons will they replace the phone? I'm giving my wife my 3G since I got the Gs, and I'd like it if she had a "new" one.

  2. #2
    Custom Title angiepangie's Avatar
    Join Date
    Jun 2009
    Location
    The Golden State :)
    Posts
    3,844
    Thanks
    22
    Thanked 222 Times in 211 Posts

    AT&T doesn't replace iPhones, Apple does!
    I always feel sorry for the guy in the iPhone commercials. He always gets a call right in the middle of trying to do something

  3. #3
    ok....so what are the criteria that they're looking for to replace them?

  4. #4
    Livin the iPhone Life ALL DAY's Avatar
    Join Date
    Feb 2008
    Location
    Chit-Chat
    Posts
    2,274
    Thanks
    43
    Thanked 196 Times in 163 Posts

    Just a problem that a restore won't fix... Bad antennas, dead pixels, as you said dust under the screen. It's really a matter of how nice the Apple employee is and if they want to help you out.
    Respect your elders.

  5. #5
    Custom Title angiepangie's Avatar
    Join Date
    Jun 2009
    Location
    The Golden State :)
    Posts
    3,844
    Thanks
    22
    Thanked 222 Times in 211 Posts

    Same as in any other warranty - something's wrong with it and it can't be the user's fault.
    I always feel sorry for the guy in the iPhone commercials. He always gets a call right in the middle of trying to do something

  6. #6
    Retired Moderator StealthBravo's Avatar
    Join Date
    Jan 2008
    Location
    TX  Follow me @StealthBravo
    Posts
    32,474
    Thanks
    44
    Thanked 5,329 Times in 3,113 Posts

    Scamming Apple just drives up the cost for everyone. If there is nothing wrong with your phone, then she should live with a used phone

  7. #7
    Hahaha.. good point. But since they would just turn mine into another refurb... cost of labor and all... but I'd say they make quite a bit off me ;-)

  8. #8
    Community Manager Bo Troxell's Avatar
    Join Date
    Aug 2008
    Location
     Valley of the Sun, ARIZONA ♥♥♥
    Posts
    35,196
    Thanks
    5,590
    Thanked 12,540 Times in 7,596 Posts

    Quote Originally Posted by jarednl4 View Post
    I'm giving my wife my 3G since I got the Gs, and I'd like it if she had a "new" one.
    Then buy her one, my goodness dude.
    Karma can be a biotch.

  9. #9
    Custom Title angiepangie's Avatar
    Join Date
    Jun 2009
    Location
    The Golden State :)
    Posts
    3,844
    Thanks
    22
    Thanked 222 Times in 211 Posts

    ^

  10. #10
    Retired Moderator StealthBravo's Avatar
    Join Date
    Jan 2008
    Location
    TX  Follow me @StealthBravo
    Posts
    32,474
    Thanks
    44
    Thanked 5,329 Times in 3,113 Posts

    Now if something was legitimately wrong with your phone and you wanted to make sure they would replace it, tell them the battery won't last more than an hour or two

  11. The Following User Says Thank You to StealthBravo For This Useful Post:

    jarednl4 (2009-07-27)

  12. #11
    now THERE's the Stealth I remember ;-)

    But wasn't there something about a 1yr warranty on the battery. I guess I'd be just outside the 1 yr on that... I don't recall if I purchased the extended (although I thought I did).

  13. #12
    Custom Title angiepangie's Avatar
    Join Date
    Jun 2009
    Location
    The Golden State :)
    Posts
    3,844
    Thanks
    22
    Thanked 222 Times in 211 Posts

    If you're outside the one year they're not going to replace it for you no matter what - well unless you pay $200

  14. #13
    Retired Moderator StealthBravo's Avatar
    Join Date
    Jan 2008
    Location
    TX  Follow me @StealthBravo
    Posts
    32,474
    Thanks
    44
    Thanked 5,329 Times in 3,113 Posts

    ^ +1

    Run your serial on apple.com and see if it still under warranty. If its over a year than its not. However you could always take it there and try. Worse case scenario is that they will say that its not under warranty.

  15. #14
    But I think I purchased the entended warranty on it...wasn't that another $40 or something? I'll have to look.

  16. #15
    Custom Title angiepangie's Avatar
    Join Date
    Jun 2009
    Location
    The Golden State :)
    Posts
    3,844
    Thanks
    22
    Thanked 222 Times in 211 Posts

    Applecare? If you did it extends it by one year, including battery problems.
    I always feel sorry for the guy in the iPhone commercials. He always gets a call right in the middle of trying to do something

Posting Permissions
  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •