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Thread: How do i restore my iphone without my pictures and videos being deleted

  1. #1
    Default How do i restore my iphone without my pictures and videos being deleted
    My phone is now completely disabled after my 7 year old daughter kept trying to log in. I have been told by AT&T and Apple that the only way to be able to log in is to connect to itunes and restore the phone. However, I obviously don't want to lose my my pictures and videos. I'm devestated! Is there anyway of getting to my pictures and video so that I can upload them onto my computer (something I should have done a while ago). I have never even backed up my phone on icloud. Please help...thanks in advance

  2. #2
    Community Manager Bo Troxell's Avatar
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    Sync your iPhone with iTunes. All data should be saved.

  3. #3
    I've been told over and over even by AT& T that in doing so. All data will be deleted, so I'm a bit hesitant.

  4. #4
    Then ask AT&T what to do. They seem to know better.

    Check out WW3 for iOS 9/10 - Widget-Weather 3.0

  5. #5
    Thank you for the very intellectual advice

  6. #6
    Community Manager Bo Troxell's Avatar
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    Is your phone in Recovery mode? If so, I'm afraid there may be no alternative but to restore it.
    If you have synced your phone before, you should be able to recover your data.

    If it is jailbroken and you have root access, you can pull the data off the phone before restoring.

  7. #7
    Your welcome.

    If you data is that important to you, then why do you not use iCloud or sync it with a Mac/PC?

    Can you access it through ssh or diskaid/iFunbox?

    Check out WW3 for iOS 9/10 - Widget-Weather 3.0

  8. #8
    Community Manager Bo Troxell's Avatar
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    ^ It is in recovery mode, I don't believe it has been synced ever. I also think it has never been jailbroken.

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    patyy (2014-02-07)

  10. #9
    It's been previously synced in the past, but never jailbroken. Is it possible to jailbreak when the phone is disabled?

  11. #10
    Community Manager Bo Troxell's Avatar
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    No, but since you have synced, you can restore it and then sync all your data (pics etc,) back on it.

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    patyy (2014-02-07)

  13. #11
    ok, I'm going to try that. Thank you

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