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Thread: Warranty, Whats Covered.

  1. #1
    Young Gun iJasonTATE's Avatar
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    Default Warranty, Whats Covered.
    This covers all iOS devices! Not just the iPad​

    Two Different Types Of Warranty:
    When you purchase your Apple device, it is automatically covered under a 1-year limited warranty, at no cost to you. This includes purchasing the device from Amazon, Best Buy, or any other Apple authorized reseller. If you purchased a used iPod, this warranty still applies if it is within 1-year from original purchase. As stated, this warranty is limited. There are many limitations to the warranty and in most cases, your issue may not be covered. This thread will explain what is and what isn't covered.

    A second warranty policy that Apple provides is called Apple Care. This policy extends your warranty coverage to 2 years from the original purchase date of the device. You must purchase this plan while you are still within your 1-year limited warranty period. For example, an iPhone purchased on Jan 1, 2011 is eligible for Apple Care until Jan 1, 2012. After this time, you may no longer purchase Apple Care for your device. This plan costs $59 for the iPod touch, $69 for the iPhone, and $99 for the iPad (all prices are in USD and accurate as of Dec 12, 2010). It's important to note that Apple Care doesn't provide much more coverage than the 1-year limited warranty but rather extends it an additional year.

    FAQ:
    - Is warranty international? ~ Yes.
    - Dead pixels? ~ Check with a Genius Bar employee.
    - My device got wet in a spill, pool, toilet, sink, etc. Am I covered? ~ No.
    - I dropped my device. Am I covered? ~ No.
    - My device is all scratched. Can I get it replaced/fixed? ~ No.
    - I bought my device off somebody. Am I covered? ~ If it is still within the warranty period, yes.
    - I bought my device at...? ~ Yes, you're device is still covered by Apple's standard 1-year warranty and is eligible for Apple Care coverage. Here's some of the well known retailers (our 'trusted list'):
    Apple Online & Retail Stores
    Amazon
    iPhone carriers: AT&T, Verizon, O2, Bell, Vodafone, Rogers, Orange, T-Mobile, Telus, Fido, etc.
    Best Buy, other large electronic retailers
    Walmart and Sam's Club

    Common Problems Not Covered By Apple's Warranties:
    Water damage (eg. spills or dropped in a pool, sink, or toilet)
    Cracked screens
    Cosmetic damage (scratches, dents, other wear and tear)
    Lost or stolen devices
    Any previously opened or modified device
    A jailbroken device (A restore can solve this)
    What's Covered?
    Defective hardware or consumable parts.
    Apple Care Only:
    Defective headphones
    Defective iPod sync cable
    A defective battery that is draining very fast
    What's Not Covered:
    most software problems or issues that could be resolved by updating software
    consumable parts (such as batteries) that are faulty but not as a result of defect
    cosmetic damage (scratches, dents, cracks)
    regular wear and tear
    damage resulting from accident/abuse
    includes water damage (spills or complete submersion)
    indicated by red litmus paper in the headphone jack
    damage resulting from fire, flood, or earthquake
    damage resulting from repairs done by third party unauthorized service
    modified products or parts
    devices with a removed or defaced serial number
    faulty cellular network or service problems (iPhone only)
    devices that have been opened by the owner of the device
    lost or stolen devices
    What You'll Get Back:
    Your device back (repaired)
    A refurbished device in exchange of your damaged device
    A refund of the purchase price of the device (VERY rare)
    Depending on where you purchase your device, third party warranties may also be provided. Always check with a retailer an see what types of warranties they provide for your new Apple product!

    I took all the warranty information I could find and compiled it into a guide for you guys and gals.

    Hope this is of use to some of you! If it does, go ahead and hit the "Thanks" button.
    Last edited by iJasonTATE; 2011-08-29 at 01:09 AM.
    iPhone 4S | MacBook Air

  2. #2
    And this is why you buy apple products from Best Buy. Geek Squad Black Tie protection covers accidental damage. If you drop your iPad and the screen shatters, or the screen on your new MacBook pro breaks off after dropping it, guess what? Bring it into any Best Buy, and BAM, they'll take care of you.

  3. #3
    Quote Originally Posted by CabooseLoL View Post
    And this is why you buy apple products from Best Buy. Geek Squad Black Tie protection covers accidental damage. If you drop your iPad and the screen shatters, or the screen on your new MacBook pro breaks off after dropping it, guess what? Bring it into any Best Buy, and BAM, they'll take care of you.
    Wow I had no idea Best Buy was so cool, I'll go there next time I get something.
    Off topic: I hope they add a button to give thanks in the MMi app soon. I had to open in safari to do it.

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