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  • Apple Employee Reveals How It Is to Work at Apple’s Retail Store

    An Apple retail worker has provided Business Insider details on how it really is to work at an Apple retail store in the UK. The interview paints a picture that is not as rosy as what one might have been led to be believed.


    Apple makes its retail store workers sign an NDA agreement on the first day of the job, so it is surprising to see a retail worker reveal so much during the interview.

    The anonymous retail worker, who worked at Apple’s retail store from 2011 to late 2015, reveals that Apple pays its retail store workers £8 per hour, which is not even sufficient for them to buy the very products that they sell. To make matters worse, the company does not give any bonuses to its employees, even if they sell thousands of pounds of devices every day or get some enterprises customers onboard. The only bonus that Apple gave its retail workers in return is recognition.

    As if this was not already bad, Apple’s internal policies make it tough for part-time workers at its retail workers from being promoted into the management positions within the company. Instead, the company prefers hiring managers from other companies.

    The employee also shares his experience of working at Apple’s retail store, which was thankless and were he/she was treated like “shit.” The employee reveals that about 60% of the customers who walk in with some issues don’t usually have a genius bar appointment booked or have looked about it online. And then, they complain about the device and just act rude to the retail employees.

    The employee also recalls an experience where he/she received a death threat for an out-of-warranty fix. Since the employee refused to fix the product within warranty, the customer threatened him/her and said that they would run him/her down with their car. The employee says that retail employees routinely receive death threats from some customers.

    There are some benefits to working in Apple’s retail stores though. Beside a generous discount on Apple products, employees are also given a 15% discount on APPL shares, and in some cases, direct access to CEO Tim Cook.

    Oh, and are you wondering what happens when an Apple employee walks in with a Samsung smartphone? Nothing! Most retail staff look at him/her weirdly, but they are not forced to switch to an iPhone or ditch their phone.

    [Via Business Insider]
    This article was originally published in forum thread: Apple Employee Reveals How It Is to Work at Apple’s Retail Store started by Caiden Spencer View original post
    Comments 19 Comments
    1. King_O_Hill's Avatar
      King_O_Hill -
      "****"

      Yeah, that's what I thought.
    1. Purple Minion's Avatar
      Purple Minion -
      No news here. I've also read many complaints about incompetent Apple employees. Neither prove anything.

      Frankly I prefer not to judge based upon hearing only one side of an argument.
    1. rolandgabor's Avatar
      rolandgabor -
      Boo hoo. Go work somewhere else.
    1. Norb's Avatar
      Norb -
      I'm this is all pretty on par with my retail work experience too. It sucks, it should be better and especially with a company that makes that much money, it should be better. Then on the other side if it was better they would probably also be far pickier with who they employed and this dude complaining (who sounds like he is at his first retail job) would not be working there either.
    1. vinaygoel2000's Avatar
      vinaygoel2000 -
      One out of how many thousand Apple employees?
    1. SpiderManAPV's Avatar
      SpiderManAPV -
      Quote Originally Posted by vinaygoel2000 View Post
      One out of how many thousand Apple employees?
      Yeah, didn’t Zagat rate them the top retail store to work for like 3 years in a row or something?
    1. RyoSaeba's Avatar
      RyoSaeba -
      Sounds to me he got fired for something he did wrong. The NDA, £8/hr, and non-commission were all agreed on before he took the job. He knew all that going in, but only complains about it after FOUR years?

      And £8/hr is plenty to buy yourself an iPhone/pad/pod/watch. That's about ~$92 (USD) per 8 hours of work. Even after taxes, you can get an iPhone in less then a month with money to spare for food and stuff. Hell, they even get a discount!

      What's next? A Ferrari car salesman complaining his job doesn't pay enough to buy a Ferrari? That's simply ridiculous.
    1. charliebee's Avatar
      charliebee -
      Quote Originally Posted by RyoSaeba View Post
      Sounds to me he got fired for something he did wrong. The NDA, £8/hr, and non-commission were all agreed on before he took the job. He knew all that going in, but only complains about it after FOUR years?

      And £8/hr is plenty to buy yourself an iPhone/pad/pod/watch. That's about ~$92 (USD) per 8 hours of work. Even after taxes, you can get an iPhone in less then a month with money to spare for food and stuff. Hell, they even get a discount!

      What's next? A Ferrari car salesman complaining his job doesn't pay enough to buy a Ferrari? That's simply ridiculous.
      Man, you stole the words right out of my mouth! I was going to give this exact comparison for Ferrari.

      Apart from that:

      1. Nobody with a good experience as an employee is ever going to go out to the media.
      2. It was such a nightmare working there that he/she only stayed... 4 years!
      3. Was he/she ever promised commissions or bonuses when he/she was hired? These product sell themselves. People walk in Apple stores to buy Apple products, no reason for them to pay employees extra to "sell" them.
      4. No advancement for PART-TIME employee? No sh!t??
      5. BREAKING NEWS: Working in retail/customer service sucks because clients are self-entitled @ss holes!
    1. rasputin007's Avatar
      rasputin007 -
      Quote Originally Posted by RyoSaeba View Post

      And £8/hr is plenty to buy yourself an iPhone/pad/pod/watch. That's about ~$92 (USD) per 8 hours of work. Even after taxes, you can get an iPhone in less then a month with money to spare for food and stuff. Hell, they even get a discount!
      Sounds like you have no idea about the cost of living in the UK. You can not convert the guy's earning into US$ and then apply the cost of living in the US, does not work like that.
      The UK government just recently announced that a "living wage" in the UK is £7.20 per hour, that's what you need to have a roof over your head and food in your belly.
      A pint of beer in a pub cost you about £4 these days and that is not included in a living wage.
      You also don't pay US$7.50 per gallon of petrol in the US or do you?
      You do in the UK, £1.15 per liter of petrol.
    1. Ambi_Valence's Avatar
      Ambi_Valence -
      Quote Originally Posted by charliebee View Post
      Man, you stole the words right out of my mouth! I was going to give this exact comparison for Ferrari.

      Apart from that:

      1. Nobody with a good experience as an employee is ever going to go out to the media.
      2. It was such a nightmare working there that he/she only stayed... 4 years!
      3. Was he/she ever promised commissions or bonuses when he/she was hired? These product sell themselves. People walk in Apple stores to buy Apple products, no reason for them to pay employees extra to "sell" them.
      4. No advancement for PART-TIME employee? No sh!t??
      5. BREAKING NEWS: Working in retail/customer service sucks because clients are self-entitled @ss holes!
      You’re wrong.
      • There are loads of people that love their jobs and shout about it. Whether the media determine that they can make a story about it is another thing altogether.
      • Loads of people stay in horrible jobs, they figure that they will be more badly paid elsewhere which could be a deal braeker when on minimum wage or that it’s better the devil you know, in fact maybe they can’t get another job somewhere else despite looking?
      • Who knows, maybe maybe not. Did you see their contract? NO!
      • Why should there not be advancement? It’s almost a zero hours contract which means the employer can skimp on rights and benefits that full time employees would get. Legal - yes, but morally right, I don’t know?
      • BREAKING NEWS: Shopping in retail/customer service sucks because employees can be self-entitled @ss holes!
    1. matakibiker's Avatar
      matakibiker -
      I must have had a great environment to work in. The only thing they weren't to keen on was me offering to fix people's cracked iPhones on the side, outside of work
    1. icebox93's Avatar
      icebox93 -
      The Ferrari comparisons are ludicrous. A Ferrari is a luxury vehicle aimed squarely at rich car freaks, and only a few thousand vehicles are sold a year worldwide; while the iphone is a consumer commodity item that regardless of what people think about it, is not a luxury item aimed only at the rich. Tens of millions of them are produced every year worldwide. And @ambi_valence is correct that many people slog away at soul crushing bad jobs for years.
    1. King_O_Hill's Avatar
      King_O_Hill -
      Yuh, if the Ferrari comparison was realistic, I would have a driveway full of them!
    1. hogcia's Avatar
      hogcia -
      Apple, typical Corporate greed. Assholes.
    1. WHUDS's Avatar
      WHUDS -
      Quote Originally Posted by RyoSaeba View Post
      Sounds to me he got fired for something he did wrong. The NDA, £8/hr, and non-commission were all agreed on before he took the job. He knew all that going in, but only complains about it after FOUR years?

      And £8/hr is plenty to buy yourself an iPhone/pad/pod/watch. That's about ~$92 (USD) per 8 hours of work. Even after taxes, you can get an iPhone in less then a month with money to spare for food and stuff. Hell, they even get a discount!

      What's next? A Ferrari car salesman complaining his job doesn't pay enough to buy a Ferrari? That's simply ridiculous.
      What do US Apple store employees get paid?

      When I lived in crappy 1 bedroom flat outside of London it was 450 pounds a month, 8 pounds an hour is gross 1280 month before taxes, light,power water, food, clothes transportation to work, wheres the money for luxuries again?
    1. peacedog's Avatar
      peacedog -
      Why does MMi not censor the article (e.g. the s-word), but censors the comments?

      Inserting the profanity here--> ****
    1. moostang1951's Avatar
      moostang1951 -
      I think this guy just has sour grapes. Apple lays the cards on the table prior to you agreeing to work for them and them accepting you. This includes pay rates. If you don't like what they pay you, don't accept the job. I had some unique circumstances that they worked with me on. Some also contradicted their standard policies. They have some interesting, for lack of a better word, policies and ideals and mission statements. If you don't agree with it all then turn down the job. It was a part time second job for me. I enjoyed it as well as most of the people I worked with. You are not going to get along with everyone but I think it was a great place to work and nearly everyone was helpful and supportive. I was very surprised at what they offered part time people. Unless you are a department lead or above, you can't make a reasonable or expect to make a living working there. Not unless you are doing something on the side.
    1. se23's Avatar
      se23 -
      I swear some of you guy's live in dream land! Even at Panasonic store we got around £11ph, plus commission and bonus then at the end of every year we had points we could spend on Panasonic products. Panasonic don't have apple money but they know how to look after staff. Living on £8 an hour is a dead change and why I decided not to work at Apple after I went for my first interview. I now work at Microsoft and earn 5x the Apple Pay and I come from a retail background.
    1. Norb's Avatar
      Norb -
      Quote Originally Posted by se23 View Post
      I swear some of you guy's live in dream land! Even at Panasonic store we got around £11ph, plus commission and bonus then at the end of every year we had points we could spend on Panasonic products. Panasonic don't have apple money but they know how to look after staff. Living on £8 an hour is a dead change and why I decided not to work at Apple after I went for my first interview. I now work at Microsoft and earn 5x the Apple Pay and I come from a retail background.
      You work at a Microsoft retail store and make 5x of Apple retail? Apple products sell themselves, there is also nothing worse than commission based sales people. Nothing makes me want to walk out of a store faster than the sales person hovering near me after telling them "I'm fine".