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  • Apple Acknowledges ‘Error 56’, Recommends Affected Customers to Contact Apple Support

    Today, Apple has acknowledged the iOS 9.3.2 update bricking the 9.7-inch iPad Pro for a small number of iPad Pro users who have been greeted with a “Error 56” message after installing the update.



    The company has provided an official statement to iMore about the issue, where it says that affected customers should contact Apple support.

    “We’re looking into a small number of reports that some iPad units are receiving an error when updating the software,” an Apple spokesperson told iMore. “Those unable to restore their device through iTunes should contact Apple support.”
    The ‘Error 56’ support document on Apple’s website points to this being a hardware issue, though its clear here that Apple engineers messed something up with the iOS 9.3.2 update that has led to perfectly working iPad Pros to display this error.

    It remains unclear for now what Apple is recommending customers who are contacting their support team do. Most customers are reporting that Apple has set up a Genius Bar appointment with the affected customers who reported about the problem.

    Has your 9.7-inch iPad Pro been affected by the Error 56 problem? If yes, did you try contacting Apple support regarding it?

    [Via iMore]
    This article was originally published in forum thread: Apple Acknowledges ‘Error 56’, Recommends Affected Customers to Contact Apple Support started by Caiden Spencer View original post
    Comments 7 Comments
    1. hopethemodworx's Avatar
      hopethemodworx -
      Good thing I did not update!
    1. Tperry's Avatar
      Tperry -
      That's nice. Unless the nearest one is 5 hours round trip from you. Wonder if they will play mileage.
    1. vinaygoel2000's Avatar
      vinaygoel2000 -
      Quote Originally Posted by Tperry View Post
      That's nice. Unless the nearest one is 5 hours round trip from you. Wonder if they will play mileage.
      They'll pay for you to ship it.
    1. matakibiker's Avatar
      matakibiker -
      Good thing I haven't updated yet! I'm nowhere NEAR an Apple Store... Doha is the closest...
    1. KA0S...'s Avatar
      KA0S... -
      Yes! Apple has so far been unhelpful, bringing me through the usual rigmarole (check usb cable, disable antivirus and try updating 3 times ect.) I had to inform the tech that this was a known issue and would probably need to be exchanged but that didn't help! I will be calling in again today.
    1. success23's Avatar
      success23 -
      This happened to me. Went to the genius bar and they are swapping my iPad for another one
    1. Caiden Spencer's Avatar
      Caiden Spencer -
      Apple Pulls iOS 9.3.2 Update for 9.7-Inch iPad Pro Due to Error 56 Bricking Devices