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  • Law firm has filed to sue Apple over ‘Error 53'


    Law firm, 'PCVA' from Seattle have moved forward with the class action lawsuit where Apple's hardware repairs target the "Error 53" code issue in third party repairs which renders the iPhone to be unusable following an unauthorised Touch ID fingerprint sensor install. Apple have acknowledged the issue "Error 53" that causes iPhone 6 units with home buttons repaired by a third-party to potentially be bricked with software updates.

    Shortly after Apple acknowledged the issue, 'PCVA' also known as 'Pfau Cochran Vertetis Amala PLLC' announced that it was considering filing a class action lawsuit against Apple for forcing people to use the companies own repair outlet, which is often more expensive than going to a third party repairer.

    As of today, the law firm 'PCVA' has officially filed with the U.S. District Court for the Northern District of California.

    The lawyer behind the case, Darrell Cochran, states in the release that while Apple claims the Error 53 is put in place as a security measure, that logic doesn’t add up due to it being implemented following software updates. Cochran argues that Apple needs to inform users of the risks associated with installing a software update, which is ultimately how Error 53 has come to affect users.

    “If security was the primary concern, then why did the phones work just fine, sometimes for several months, without the software update, Error 53 only rears its ugly head when downloading a newer version of Apple’s operating system.”
    The full press release from PCVA can be seen below:

    SEATTLE, WA – Pfau Cochran Vertetis Amala PLLC (PCVA), a nationally respected trial law firm, filed a class-action lawsuit against Apple, Inc. in federal court today in response to Apple’s “Error 53” iPhone controversy.

    Apple has been under fire for its policy of permanently disabling (a practice referred to as “bricking”) iPhone 6 and 6 Plus units that have had their fingerprint sensors damaged or had hardware replaced by third-party repair stores. The phones are bricked after users install a phone update. Once bricked the phone is essentially useless. “Error 53” refers to the message displayed to users who are no longer able to use their phones after installing the update.

    “The first objective is to get all the affected iPhone customers re-outfitted with working phones, and without the overwhelming costs that thousands of people are facing right now with error 53 codes and bricked phones,” said Darrell Cochran, lead attorney for the class action lawsuit. “That will provide immediate relief to the consumers and, in the end, it will also help Apple,” Cochran said.

    Apple representatives have claimed the policy of disabling phones was a security measure to protect users from having their personal data compromised. But PCVA attorney Cochran doesn’t buy into Apple’s security safeguard explanations.

    “If security was the primary concern, then why did the phones work just fine, sometimes for several months, without the software update,” Cochran asked. “Error 53 only rears its ugly head when downloading a newer version of Apple’s operating system.”

    Cochran said Apple’s failure to give a warning about the consequences of its update on phones, including the loss of all information in the phone, has consumers crying foul.

    “No materials we’ve seen from Apple ever show a disclosure that your phone would self-destruct if you download new software onto a phone,” Cochran said. “If Apple wants to kill your phone under any set of circumstances and for any reason, it has to make it crystal clear to its customers before the damage is done.”

    Compounding the problem, according to Cochran, is how disagreeable Apple’s reaction to the problem has been. “The error code 53 signals the death of the phone, and Apple’s response has been to say ‘you have no options; it’s not covered under warranty, and you have to buy a new phone.’”

    If you’ve been a victim of Apple’s Error 53, contact the team of attorneys at PCVA to help hold Apple responsible for its wrongdoing.

    For more information about PCVA, visit the firm’s website, Sexual Abuse and Personal Injury Lawyers in Seattle/Tacoma or here.


    Original Source
    This article was originally published in forum thread: Law firm follows through to sue Apple over ‘Error 53' started by Caiden Spencer View original post
    Comments 12 Comments
    1. bmwraw8482's Avatar
      bmwraw8482 -
      Should I sue over the date thing? I like money!
    1. ionblue's Avatar
      ionblue -
      If I've read all the information out there on this and I'm correct in my assumption, if people would take there phones to an Authorized Apple repair shop and get authentic Apple parts and not "third-party" parts, would this not be an issue? Or is my assumption incorrect that even Authorized shops can't do whatever Apple does to pair the sensor with the phone after replacement even with Apple parts?
    1. ewokra's Avatar
      ewokra -
      Not exactly same issue. But, We got a iphone 5c. It has been in USA for 2-3 months. Then sent to another country. It didn't work. It wasn't getting signal. We though it is a frequency issue. Then we brought the phone back thinking it would work in USA. It wasn't working with any sim card. It was only working as an ipod. We took it to Apple store. They tried to restore. Like it could fix everything. Now it won't even start the IOS. So, I can't even use it as an Ipod. They said, they can replace something on it for around 200$. Maybe something is not working properly on the phone and sim card is not going to work. I can understand that. But, why the hell it doesn't let me install the IOS. It is just a trash now.
    1. Purple Minion's Avatar
      Purple Minion -
      Quote Originally Posted by ionblue View Post
      If I've read all the information out there on this and I'm correct in my assumption, if people would take there phones to an Authorized Apple repair shop and get authentic Apple parts and not "third-party" parts, would this not be an issue? Or is my assumption incorrect that even Authorized shops can't do whatever Apple does to pair the sensor with the phone after replacement even with Apple parts?
      You are correct, but why should iPhone owners be forced to use Apple for all their repairs? What if there isn't an Apple store nearby? What if they are in a hurry and can't wait to send it to Apple?

      I love all my Apple stuff, but in my opinion they have gotten much too big for their britches. It's time to bring them down a notch– or two or three. A friend of mine used to be a devoted fan girl, but thanks to all of Apple's recent shenanigans, she is no longer.

      But of course Apple doesn't seem to care about their customers. Otherwise iPhones would have much larger batteries. We would be permitted to downgrade iOS whenever we wanted, and lots of other stuff.

      I think if the younger Steve Jobs and Steve Wozniack were around today, they would probably despise Apple. Come to think of it, the older Steve Wozniak isn't too keen on them either. I'm beginning to see his point.
    1. cmwade77's Avatar
      cmwade77 -
      Interestingly enough, companies are not allowed to do anything that prevents you from using third party repair companies for everything else. For example, Ford can't install software in your car that makes it unable to start if you take it to the repair shop on the corner to be repaired.

      So, why should phones be granted this special allowance?

      Also, how about those that can't take it into an authorized repair center and aren't allowed to mail the phone? Yes, there are countries where this is an issue.
    1. cmwade77's Avatar
      cmwade77 -
      Quote Originally Posted by bmwraw8482 View Post
      Should I sue over the date thing? I like money!
      If it has affected your phone, then I would say yes, as that is one that is so obvious that anyone should have caught it.
    1. Purple Minion's Avatar
      Purple Minion -
      The fact that Apple nags you every single day to update your device isn't going to help their case either. It's perfectly conceivable that a person could update by accident simply by pressing the wrong button one day.

      While I would agree we have become a very litigious society, I would also say there are times when it's necessary. Like when the government or a big corporation or a powerful person decides they can use their power however they wish.
    1. vinaygoel2000's Avatar
      vinaygoel2000 -
      Quote Originally Posted by Purple Minion View Post
      The fact that Apple nags you every single day to update your device isn't going to help their case either. It's perfectly conceivable that a person could update by accident simply by pressing the wrong button one day.

      While I would agree we have become a very litigious society, I would also say there are times when it's necessary. Like when the government or a big corporation or a powerful person decides they can use their power however they wish.
      There's no nag if you are jailbroken. If you aren't, you should update anyway. Why would you not update if you are not jailbroken?
    1. Purple Minion's Avatar
      Purple Minion -
      Quote Originally Posted by vinaygoel2000 View Post
      There's no nag if you are jailbroken. If you aren't, you should update anyway. Why would you not update if you are not jailbroken?
      You wouldn't want to update if you had your iPhone repaired by someone other than Apple.

      Did you even read the article???
    1. vinaygoel2000's Avatar
      vinaygoel2000 -
      Quote Originally Posted by Purple Minion View Post
      You wouldn't want to update if you had your iPhone repaired by someone other than Apple.

      Did you even read the article???
      Did u read your own post?
    1. Purple Minion's Avatar
      Purple Minion -
      Quote Originally Posted by vinaygoel2000 View Post
      Did u read your own post?
      To what are you referring? Or are you just being a smart***? From reviewing your prior posts, it seems you like to just put in your 2¢ worth because you're bored and have little else to do.

      You asked why anyone would not want to update their iPhone if it weren't jailbroken. The answer is that you would encounter this bug—the one referred to in the article.
    1. vinaygoel2000's Avatar
      vinaygoel2000 -
      Quote Originally Posted by Purple Minion View Post
      To what are you referring? Or are you just being a smartass? From reviewing your prior posts, it seems you like to just put in your 2¢ worth because you're bored and have little else to do.

      You asked why anyone would not want to update their iPhone if it weren't jailbroken. The answer is that you would encounter this bug—the one referred to in the article.
      If u r reviewing my posts, seems like you have nothing better to do.