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  • Apple says iPhone 'Error 53' is for security purposes

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    On Friday, sources revealed how thousands of iPhone 6 users have had their devices, which cost hundreds of pounds, left useless after encountering an "Error 53" error message.

    Apple has responded back at criticism of its controversial "Error 53" messages on iPhones and iPads, claiming it is part of measures to protect its users security. The problem begins when the home button, which contains a Touch ID thumbprint reader that is used to unlock the device rather than inputting a four-digit security code.

    If the phone is damaged and a non-Apple repairer replaces the button, a subsequent update of the operating system detects a non-standard component and shuts down the device. There is no known way of bringing it back to life.

    Many iPhone 6 owners have only become aware of the issue when installing routine updates to iOS, Apple’s operating system for iPhones and iPads.



    An Apple spokesperson said:

    “We take customer security very seriously and Error 53 is the result of security checks designed to protect our customers. iOS checks that the Touch ID sensor in your iPhone or iPad correctly matches your device’s other components.
    “If iOS finds a mismatch, the check fails and Touch ID, including for Apple Pay use, is disabled. This security measure is necessary to protect your device and prevent a fraudulent Touch ID sensor from being used. If a customer encounters Error 53, we encourage them to contact Apple Support.”
    Apple shares have fallen more than 20% in the past three months as investors begin to doubt whether it can maintain the stellar growth posted since the iPhone first went on sale eight years ago. The company relies on the smartphone for about two thirds of its revenue.

    Last month Apple said iPhone sales were flat for the three months to December, with about 74.8m devices bought in the quarter. Its most recent device, the Apple watch, has failed to capture consumers’ imagination and iPad sales are also on the slide.

    Much is therefore riding on the success of the iPhone 7, expected to be released in September, but slowing global smartphone sales could make that a difficult feat to pull off even for Apple.


    Receiving this error? Watch the video on how to fix it!



    Original Source
    This article was originally published in forum thread: Apple says iPhone 'Error 53' is to protect customers' security started by Caiden Spencer View original post
    Comments 12 Comments
    1. ryanDC's Avatar
      ryanDC -
      This should be the time that Apple realised that it needs to relinquish control over its iOS and have it openly available for the user to modify, as per Samsung...and yes I have an iPhone I love them, just rely on jail breaking to marry them.
    1. Ashanx's Avatar
      Ashanx -
      I got that error when I replaced my friend's screen and attempted to update. It kind of makes sense for security, but I think they just gave a solution to their own issue "If iOS finds a mismatch, the check fails and Touch ID, including for Apple Pay use, is disabled". Well there you go, just disable that feature and do not let them use that function, don't lock down the whole system. That is just plain dumb.
    1. dubwise's Avatar
      dubwise -
      Should still be able to open the phone with the passcode.
    1. Ashanx's Avatar
      Ashanx -
      Quote Originally Posted by dubwise View Post
      Should still be able to open the phone with the passcode.

      The only problem with that is that in my case the metal backing to the screen, that cable was bad so I did replace it, and it worked fine and restored with out the error 53, however if you replace the home button and try to restore it will brick your phone. Or at least that is what I have been reading on other forums.
    1. bbrks's Avatar
      bbrks -
      I completely understand the way Apple is handling this "problem". You crack the screen...bugger...take it to Apple store, they will replace it, together with paired home button, but sorry, you just have to pay for it. Error 53 is for those who buy icloud stolen phones and try to replace the screen or logic board (in most of the cases anyway).
    1. Caiden Spencer's Avatar
      Caiden Spencer -
      Quote Originally Posted by bbrks View Post
      I completely understand the way Apple is handling this "problem". You crack the screen...bugger...take it to Apple store, they will replace it, together with paired home button, but sorry, you just have to pay for it. Error 53 is for those who buy icloud stolen phones and try to replace the screen or logic board (in most of the cases anyway).
      I will always look after my phone. I've never had 1 crack nor drop! Error 53 is for people who don't look after their phones.
    1. Caiden Spencer's Avatar
      Caiden Spencer -
      Quote Originally Posted by dubwise View Post
      Should still be able to open the phone with the passcode.
      Yes, it will brick once you try and restore is the only issue.
    1. Simon's Avatar
      Simon -
      There is no good reason why the phone should error out during a restore because it has a different home button. And nothing in their explanation says otherwise or even directly addresses why a error during a restore leaving you in a recovery boot loop would protect your security in any way. All that is needed is Touch ID being disabled (which it already is in these cases) and the problem is solved without causing the customer to have an expensive paper weight.
    1. ZipZapp's Avatar
      ZipZapp -
      I believe that Apple can sell a new home button and pair it to the mother board removing the lockout. If they cannot, then they're in for one huge lawsuit that they will loose.
    1. Simon's Avatar
      Simon -
      Quote Originally Posted by ZipZapp View Post
      I believe that Apple can sell a new home button and pair it to the mother board removing the lockout. If they cannot, then they're in for one huge lawsuit that they will loose.
      Yes, they can.
    1. evilp8ntballer7's Avatar
      evilp8ntballer7 -
      Guys, lets keep in mind that error 53 only happens when the home button/touch id cannot be read during an update with itunes. When getting a cracked screen repaired by a professional they already are aware of this issue and transfer the original button from the oem screen onto the replacement. So just by getting your phone repaired by a third party technician does not = error 53. Only if the home button/touch id is damaged and cannot communicate with the rest of the phone during an ios update. 99% of techs know of this issue and make sure not to cause it. It just puts us in the bad predicament if the button fails during an update because we are unable to remedy it.
    1. Simon's Avatar
      Simon -
      So Apple just updated 9.2.1 firmware so that error 53 doesn't happen on those phones that have a different home button. Kinda funny lol.