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  • Apple's Remote App for iOS and watchOS Isn't Compatible with the New Apple TV


    As many eager customers start receiving their new Apple TVs, some are being left disappointed as they find out that Appleís Remote app for iOS and the watchOS are incompatible with the new version of the Apple TV. This means that all tvOS navigation and text entry has to be input via the included Siri Remote and the onscreen keyboard instead.
    For its part, Apple itself ended up confirming that the Remote apps for the iPhone and Apple Watch only support third-generation Apple TVs or earlier. This was noted by the recently updated support document which covers the app setup.

    As of right now, it hasnít been made clear if this was a deliberate choice or if this was an unintended one. Regardless of the case, the decision is already causing problems for users who arenít used to navigating menus with onscreen keyboards. Some of the device reviewers found that the new version of the Apple TV was more difficult to use when compared to previous iterations due to what they claimed was an odd character layout.

    For those of you who arenít aware of the exact circumstances here, by working with less buttons on a physical remote, Apple had to implement an alphanumeric entry menu, which was previously arranged in an alphabetized 6-by-6 square with extra rows for numbers, special characters and commands. On the new Apple TV, this square has been stretched out to a longer row of letters, another for numbers, along with another for text input options. This forces users to have to swipe back and forth via the Siri Remoteís touchpad, which isnít as effective from a user experience and user interface (UX/UI) standpoint.

    As one can assume, the Remote app was a good workaround that provided a quicker way to navigate these menus with the ability to use the soft keyboard on an iPhone or iPad, or in some cases, Bluetooth keyboards (which isnít supported by the 4th-gen Apple TV). When it came to Apple Watch owners, they were able to previously access controls for UI navigation and content playback as well via the native Remote app, all of which is now inaccessible due to the lack of support.

    As of right now, Apple hasnít commented on whether it will be adding back compatibility for the Remote app but it seems like the next logical step for the company. Weíll have to wait and see how things pan out.

    Source: Apple (Support), iTunes (Remote) via AppleInsider
    This article was originally published in forum thread: Apple's Remote App for iOS and watchOS Isn't Compatible with the New Apple TV started by Akshay Masand View original post
    Comments 8 Comments
    1. Scotty Manley Silberhorn's Avatar
      Scotty Manley Silberhorn -
      Hopefully they update the app. It's really nice to have the option in case little kids hide the remote on you.
    1. AmperEvident's Avatar
      AmperEvident -
      When I heard the reviews on how difficult it was to type, I ordered a really cheap mini Bluetooth keyboard from Amazon for $13.

      My Apple TV will arrive this Monday, but I tested the keyboard out on my iPhone. For how cheap and small it is, I bet it will do just fine for those times I'll need it.
    1. Salmonboy's Avatar
      Salmonboy -
      That Remote app won't even work with Apple Music and that's a disgrace. I don't even know if Apple knows they have an app which is outdated for their own services. It's a joke and a deal breaker for me using Apple Music.
    1. Sage I's Avatar
      Sage I -
      That's pretty lame bruh... I have a new Apple TV coming in the mail in a few days and I'd love to use the remote app on my watch...
    1. buttamix's Avatar
      buttamix -
      Quote Originally Posted by AmperEvident View Post
      When I heard the reviews on how difficult it was to type, I ordered a really cheap mini Bluetooth keyboard from Amazon for $13.

      My Apple TV will arrive this Monday, but I tested the keyboard out on my iPhone. For how cheap and small it is, I bet it will do just fine for those times I'll need it.
      The article states that Bluetooth keyboards aren't compatible with the new 4th generation atv
    1. fleurya's Avatar
      fleurya -
      This was my biggest frustration with it. Very disappointed the Remote app didn't work. This was a no-brainer. Also, while the swipe the move across letters fast is nice, it's not very accurate and you still have to do several single move pecks often.

      Having said that, once you get you accounts set up you can use Siri from there for all text searches, so people shouldn't miss the remote app much.

      What would have been great is if Apple allowed all text fields to be comparable with Siri so I could just speak my login info. That would be even better than the remote app.
    1. bigboyz's Avatar
      bigboyz -
      I am awaiting the customer reviews of this new APTV. I am not sold on it. Its seems to be a very limited streamer..still. Can't wait for some feedback.
    1. fleurya's Avatar
      fleurya -
      Quote Originally Posted by bigboyz View Post
      I am awaiting the customer reviews of this new APTV. I am not sold on it. Its seems to be a very limited streamer..still. Can't wait for some feedback.
      So far I'm not using it much differently than my old one, but already using Siri a LOT to make commands, search, and request information. The remote is a little funky with the swipe scrolling, but very effective when it comes to quickly fast forwarding and rewinding through a movie or show. It's really the next evolution in terms of that. Or you can tell Siri the exact amount you want to skip ahead or back.

      Overall I'm happy with it so far. I need to check. Out more apps as that it where the real vale will be. Depending on your gaming seriousness, that could also be great. My wife and I are casual gamers, so this could turn out to work really well for us.