• Your favorite

    Apple

    ,

    iPhone

    ,

    iPad

    ,

    iOS

    ,
    Jailbreak
    , and
    Cydia
    site.
  • Apple Accused of Failing to Warn Users of Cellular Data Usage for Wi-Fi Assist Feature


    Apple was recently slapped with a class-action suit that claimed that the company failed to properly warn users that the new Wi-Fi Assist feature in iOS 9 will use data from a user’s cellular plan. Plaintiffs William Scott Phillips and Suzanne Schmidt Phillips, in their complaint, allege that because of costs that were associated to Wi-Fi Assist, the “overall amount in controversy” exceeds 5 million.

    For those of you who didn’t know, once you update to iOS 9, Wi-Fi Assist is turned on by default. The goal of the feature is to ensure a smooth Internet experience, switching to cellular data in the event that the user has a weak Wi-Fi signal. Users who don’t fully understand how the feature works or that it even exists allege that the new feature has caused them to use more cellular data than they originally anticipated. This new class-action lawsuit alleges that Apple should be reimbursing these customers for any overages under the claims that the Cupertino California didn’t properly explain Wi-Fi Assist on its website until only after a “flood of articles” were written about unintended cellular data use. The addition to the website was claimed to be too little, too late.

    The suit read the following regarding the matter:

    Defendant's above corrective action, however, still downplays the possible data overcharges a user could incur. Reasonable and average consumers use their iPhones for streaming of music, videos, and running various applications — all of which can use significant data. Defendant's corrective statement does not disclose any basis for its conclusion that an average consumer would not see much increase in cellular usage.
    The suit states that the plaintiffs had accrued the charges on both of their iPhone 5s units after they had upgraded to iOS 9. It didn’t mention how much they went over exactly but asserts that the plaintiffs and the class were misled about cellular data usage on their devices. Apple was accused of violating California’s Unfair Competition Law, which is the state’s False Advertising Law.

    It’s unlikely that Apple will have to pay out $5 million if anything at all but those of you who do want to prevent yourself from gobbling up data you didn’t expect to, you can shut off Wi-Fi assist on iOS 9 by opening the Settings app and choosing Cellular, than scrolling to the bottom and finding the toggle button. The option is said to be missing on some of the older devices including the iPhone 4S, the iPad 2 and the first-generation iPad mini.

    We’ll have to wait and see what happens with the lawsuit.

    Source: AppleInsider
    This article was originally published in forum thread: Apple Accused of Failing to Warn Users of Cellular Data Usage for Wi-Fi Assist Feature started by Akshay Masand View original post
    Comments 18 Comments
    1. ChicagoV's Avatar
      ChicagoV -
      I don't understand this. Traditionally, if you're on wifi and it goes out, the video (or whatever) either stops or would go over to your cellular coverage anyway, right? Wifi Assist is actually labeled as a smooth(er) transition between the two, so there's no interruption - but where are these people thinking that data was going to come from?

      Maybe I'm missing something obvious, but this just sounds like another case of "failed to warn me" -aka- responsibility deflection BS.

      The only thing I could see is if the connectivity icon remained the "3 bar wifi" one, even while on cellular data. THAT would be confusing.
    1. Nuff Said's Avatar
      Nuff Said -
      Quote Originally Posted by ChicagoV View Post
      I don't understand this. Traditionally, if you're on wifi and it goes out, the video (or whatever) either stops or would go over to your cellular coverage anyway, right? Wifi Assist is actually labeled as a smooth(er) transition between the two, so there's no interruption - but where are these people thinking that data was going to come from?

      Maybe I'm missing something obvious, but this just sounds like another case of "failed to warn me" -aka- responsibility deflection BS.

      The only thing I could see is if the connectivity icon remained the "3 bar wifi" one, even while on cellular data. THAT would be confusing.
      Wifi assist isn't about wifi going out. It'll switch off the wifi automatically if it "feels" it's not strong enough, causing you to use your data without your consent. I personally would use a weaker wifi signal over my stronger cellular signal just to save data so wifi assist would not benefit me. I'm sure many others feel the same way.
    1. bmwraw8482's Avatar
      bmwraw8482 -
      Does every dumb person out there have a lawyer now? Anything to make a few $ from a big company.
      There are so many ways to monitor your data usage and plenty of customer service available if you think you're using too much.
    1. scroogelives's Avatar
      scroogelives -
      Personally not noticed any real difference with my data use which is always well under my allowance
    1. Brandon.amos's Avatar
      Brandon.amos -
      I am usually at work the majority of the day, and the. When I'm home, I have strong wifi as I'm in an apartment. I decided when I upgraded to iOS 9, this feature would be of no use to me. So I turned it off.
    1. RandyTG's Avatar
      RandyTG -
      How is it Apple's fault? When you do an upgrade you have to agree (twice) to a statement that says you understand the risks and the contents for the upgrade. Why can't people just admit they didn't take the time to educate themselves on the new features and take the responsibility for being a dumb-*** instead of suing? This lawsuit should get tossed out because they owner of the phone has the responsibility to educate themselves.
    1. PCYoda's Avatar
      PCYoda -
      Shouldn't it be the carrier's responsibility, not the device manufacturer's, to warn when approaching data limit cap where charges might result from exceeding?
    1. ChicagoV's Avatar
      ChicagoV -
      Quote Originally Posted by Nuff Said View Post
      Wifi assist isn't about wifi going out. It'll switch off the wifi automatically if it "feels" it's not strong enough, causing you to use your data without your consent. I personally would use a weaker wifi signal over my stronger cellular signal just to save data so wifi assist would not benefit me. I'm sure many others feel the same way.
      How would it be "without your consent" if it's a Settings option you have to enable, though? Again, if the ICON doesn't change from wifi to LTE/whatever to indicate the switch, I can see that being an issue. Otherwise... it's on the user who actively enabled the feature.

      As I'm understanding it, anyway.
    1. X-Men's Avatar
      X-Men -
      Quote Originally Posted by bmwraw8482 View Post
      Does every dumb person out there have a lawyer now? Anything to make a few $ from a big company. .
      No you should not talk an blatantly accuse others like this. If you are happy with that feature, just fine. But you must respect others.
    1. vinaygoel2000's Avatar
      vinaygoel2000 -
      Quote Originally Posted by ChicagoV View Post
      How would it be "without your consent" if it's a Settings option you have to enable, though? Again, if the ICON doesn't change from wifi to LTE/whatever to indicate the switch, I can see that being an issue. Otherwise... it's on the user who actively enabled the feature.

      As I'm understanding it, anyway.
      It's on by default.
    1. WHUDS's Avatar
      WHUDS -
      Quote Originally Posted by vinaygoel2000 View Post
      It's on by default.
      Notifications, Email push, and other things like this that use cell data should be OFF by default.
      Honestly Apple should think more and stop believing we all make the money they do.
    1. vinaygoel2000's Avatar
      vinaygoel2000 -
      Quote Originally Posted by WHUDS View Post
      Notifications, Email push, and other things like this that use cell data should be OFF by default.
      Honestly Apple should think more and stop believing we all make the money they do.
      No. Notifications, Push, etc should be ON by default. You are missing the point. Let's say I am in my two story home with the wifi router in one corner of the 2nd floor. I start to watch a youtube video (on wifi) and walk down to my garage to grab my toolbox. In the garage, wifi is weak so Wifi Assist kicks in and starts streaming the youtube video on LTE. I am fullscreen so I dont even see the LTE or wifi icon. Next thing I know I used up 1GB of data.

      Having said that, do I agree with the lawsuit? Absolutely not. Like RandyTG said, you clicked Yes/Agree twice before installing iOS 9.
    1. bmwraw8482's Avatar
      bmwraw8482 -
      Quote Originally Posted by X-Men View Post
      No you should not talk an blatantly accuse others like this. If you are happy with that feature, just fine. But you must respect others.
      Wow... Overreact much? I never meant to make anyone who may take offense to this feel all warm and cuddly inside. I was just emphasizing the point that there are a lot of dumb entitled-feeling people out there doing a lot of dumb things.
    1. steve-z17's Avatar
      steve-z17 -
      Quote Originally Posted by X-Men View Post
      No you should not talk an blatantly accuse others like this. If you are happy with that feature, just fine. But you must respect others.


      Why? He's correct in what he said. There are a ton of dumb people out there that will come up with any kind of lawsuit to make a quick buck, it's ridiculous! Their cell phone provider should be warning them when they're about to go over their data limit, they also can check online or on their phone anytime they want. And as stated above when you upgrade to a new iOS you agree to the terms and conditions of the new software, which means you've taken the time to understand the new features and what they do. Apple clearly states the new improvement
      , "Wi-Fi Assist to automatically use cellular data when Wi-Fi connectivity is poor."

      So I would agree, this lawsuit is incredibly dumb and should be thrown out!
    1. ChicagoV's Avatar
      ChicagoV -
      Quote Originally Posted by vinaygoel2000 View Post
      It's on by default.
      That's interesting... mine wasn't - but that could be due to me being out here in Europe, or the fact that it wasn't enabled by default in the betas (and my settings carried over through the updates). Either way, good to know.

      People need to read the fine print before pressing Okay... but I AM in favor of these types of features being OFF by default. Make the user turn it on.
    1. vinaygoel2000's Avatar
      vinaygoel2000 -
      Quote Originally Posted by ChicagoV View Post
      That's interesting... mine wasn't - but that could be due to me being out here in Europe, or the fact that it wasn't enabled by default in the betas (and my settings carried over through the updates). Either way, good to know.

      People need to read the fine print before pressing Okay... but I AM in favor of these types of features being OFF by default. Make the user turn it on.
      Apple's philosophy is smooth user experience hence it's ON by default. If it wasn't ON, no one would know how to do it and not have a pleasant experience. I love this feature. Whenever I used to get directions sitting in my car in my driveway, Google Maps would never find anything due to one bar of wifi. No issue anymore. As soon as I'm in my garage, my wifi assist kicks in and LTE kicks in.

      And just so everyone is aware, this feature does not turn off wifi. It just let's LTE take over.
    1. WHUDS's Avatar
      WHUDS -
      Quote Originally Posted by vinaygoel2000 View Post
      No. Notifications, Push, etc should be ON by default. You are missing the point. Let's say I am in my two story home with the wifi router in one corner of the 2nd floor. I start to watch a youtube video (on wifi) and walk down to my garage to grab my toolbox. In the garage, wifi is weak so Wifi Assist kicks in and starts streaming the youtube video on LTE. I am fullscreen so I dont even see the LTE or wifi icon. Next thing I know I used up 1GB of data.

      Having said that, do I agree with the lawsuit? Absolutely not. Like RandyTG said, you clicked Yes/Agree twice before installing iOS 9.
      I always turn off notifications and push, I manually check email several times a day, you miss the point, I save battery life and sanity by these off and background refresh, I enjoy my device without these things and it would be disturbing while seeing patients
    1. Rakim's Avatar
      Rakim -
      Quote Originally Posted by Nuff Said View Post
      Wifi assist isn't about wifi going out. It'll switch off the wifi automatically if it "feels" it's not strong enough, causing you to use your data without your consent. I personally would use a weaker wifi signal over my stronger cellular signal just to save data so wifi assist would not benefit me. I'm sure many others feel the same way.
      WHAT they said^^^ ...


      Although in my case I have one of Those "Grand Daddy" plans :-) so it doesn't matter to me, however I do consider myself to be pretty electronically inclined and I myself was wondering WTF was happening w my wifi going out sporadically at work since I updated to ios9 and now it makes since, because the wifi in my office is pretty much horrible since it's more of an aside we had installed Solely for clients as all of our terminals are hard wired...
      NOW after reading this story it makes since why it seemed as though my WIFI was selectively" switching off and back to cellular of its own accord.