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  • Apple Launches iPhone 6 Plus iSight Camera Replacement Program


    On Friday, Apple has kicked off a new replacement program, this time for the rear-facing iSight camera on the iPhone 6 Plus. The program does not appear to include the smaller iPhone 6.

    Apple's Support Page notes that a problematic camera can cause blurry images and affects a slim range of devices sold from September 2014 to January 2015. As a result, Apple has included a serial number check system on the page that can be used to see if your iPhone 6 Plus is eligible for a free replacement.

    If you are, you have the choice of visiting an Apple Retail Store near you, visiting an Apple Authorized Re-seller near you, or shipping your iPhone in through the mail and getting it back within a week.

    Even if you're not experiencing problems right now, it's possible that you might just have a ticking time bomb that could take a while to detonate, and for that reason, Apple says they'll keep this replacement program open for up to three years after you've purchased the handset.

    To learn more and to check whether or not your serial number is among the batch affected, you can visit Apple's iPhone 6 Plus iSight replacement program Web page at this link.

    Source: Apple
    This article was originally published in forum thread: Apple Launches iPhone 6 Plus iSight Camera Replacement Program started by Anthony Bouchard View original post
    Comments 22 Comments
    1. unison999's Avatar
      unison999 -
      I am one of them... A bit too lazy to go to Apple Store though
    1. beachwhale's Avatar
      beachwhale -
      Dumb question which I probably already know the answer but if I'm jailbroken can I have the repair done without having to restore and lose the jailbreak
    1. Scotty Manley Silberhorn's Avatar
      Scotty Manley Silberhorn -
      Quote Originally Posted by beachwhale View Post
      Dumb question which I probably already know the answer but if I'm jailbroken can I have the repair done without having to restore and lose the jailbreak
      They're probably still shipping phones with 8.4 on them. I think it's still be signed, isn't it?
    1. Dhawkins541's Avatar
      Dhawkins541 -
      I don't need iSight replacement need a Touch ID replacement cause mine doesn't read for crap unless you tap on it with you finger nail. But have to drive at least 5 hours for an  store guess I could call  care about it.
    1. etmakesmovies's Avatar
      etmakesmovies -
      Me too, but I'm not giving up my jailbreak for a defect I never noticed
    1. Sniper488's Avatar
      Sniper488 -
      Great, now I have two iphones and an iMac which has recalls...
    1. WiiWendy's Avatar
      WiiWendy -
      Quote Originally Posted by Dhawkins541 View Post
      I don't need iSight replacement need a Touch ID replacement cause mine doesn't read for crap unless you tap on it with you finger nail. But have to drive at least 5 hours for an  store guess I could call  care about it.
      My 5s Touch ID was crap and theres no difference with my 6. I've bought all the programs that I thought would help (bio lockdown etc) but to no avails. NOTHING HELPS. TOUCH ID HAS NEVER WORKED for me. Now that's what they should fix.
    1. Rcworship's Avatar
      Rcworship -
      Quote Originally Posted by WiiWendy View Post
      My 5s Touch ID was crap and theres no difference with my 6. I've bought all the programs that I thought would help (bio lockdown etc) but to no avails. NOTHING HELPS. TOUCH ID HAS NEVER WORKED for me. Now that's what they should fix.
      Strange-I love Touch ID! It works with near perfection. In fact, I use VirtualHome, which uses Touch ID sensor to act as the home button. It's fantastic.
    1. vinaygoel2000's Avatar
      vinaygoel2000 -
      Damn it. I'm eligible too. Not going to lose my jailbreak though.
    1. x_IMMORTAL_x's Avatar
      x_IMMORTAL_x -
      I had this problem about a 2 months ago an had mine fixed. But now I don't know if it was this that was the cause and if the camera that was replaced is the fixed version?
    1. linkincyde's Avatar
      linkincyde -
      To all iphone 6 plus that has been jailbroken, you can install "cydia impactor" by saurik. It will all go back to stock ios, no need to use iTunes. This way, you can have the replacement without upgrading the firmware.
    1. risingkazuya05's Avatar
      risingkazuya05 -
      Quote Originally Posted by linkincyde View Post
      To all iphone 6 plus that has been jailbroken, you can install "cydia impactor" by saurik. It will all go back to stock ios, no need to use iTunes. This way, you can have the replacement without upgrading the firmware.
      Until the idiot "Genius" refuses to service your iPhone 6 plus and says that u have to be on the latest firmware 8.4.1 ��
    1. Anthony Bouchard's Avatar
      Anthony Bouchard -
      Quote Originally Posted by vinaygoel2000 View Post
      Damn it. I'm eligible too. Not going to lose my jailbreak though.
      Why would you? Apple is still signing iOS 8.4 if you were to get this done ASAP.
    1. Gcruz's Avatar
      Gcruz -
      Do I have to like restore my phone to 8.4 non JB version to get the camera looked at and replaced? Or can I just take it in with the JB?
    1. bmwraw8482's Avatar
      bmwraw8482 -
      Quote Originally Posted by risingkazuya05 View Post
      Until the idiot "Genius" refuses to service your iPhone 6 plus and says that u have to be on the latest firmware 8.4.1 ��
      It's all about being friendly with them and probably more luck of the draw with your technician. I've had the rear glass on an iPhone 4 replaced while jailbroken and all I did was 'hid' the cydia icon and turned off any obvious tweaks.
      I even got lucky enough once after I had a problem with an iPhone 5, upgraded to the latest firmware and lost a jailbreak in the process, and they gave me a new iPhone 5 without updating the firmware. I was able to jailbreak again
      Tip: take a used lightning cable with you that's not working (I'm sure we all have one somewhere) and ask if they can exchange it too. That distracts them from noticing jailbreaks and upgrading firmware
    1. mrbaker1979's Avatar
      mrbaker1979 -
      Are they actually replacing the lens in-store or are they just swapping devices?
    1. luvmytj's Avatar
      luvmytj -
      Quote Originally Posted by mrbaker1979 View Post
      Are they actually replacing the lens in-store or are they just swapping devices?
      I am wondering this to as they offer a third party repair option so maybe they actually replace your existing handset cam?
    1. WHUDS's Avatar
      WHUDS -
      Yet I have the Blurry picture problem on my 6, the only fix was to download Camera awesome, some how that app corrects my issue
    1. echoes49's Avatar
      echoes49 -
      I would like to hold out my hand and extend a certain finger skyward to the Apple Employee on the phone that told me a few months ago that I must have "damaged my iPhone 6 plus" for the iSight camera to not focus.

      And yes, I forgot to purchase apple care. Stupid me on that part.

      I checked, my serial number is included in the recall.
    1. CZroe's Avatar
      CZroe -
      I had this problem and had to swap my phone out a second time. Up close things look streaked and blurry while bright things like a monitor appear to pulse. Outside everything ripples like water. Here is a video I recorded:
      OIS goes haywire on iPhone 6 Plus 128GB - YouTube

      If you put the camera up to your ear you can hear it clicking super fast. If you hit the phone sideways it will stop but will stay out of focus. It will start again when you reboot. It's not software related.

      Anyone know if the serial range properly includes refurbished phones from the era?