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  • New AppleCare for Enterprise Website Indicates an Impending Rollout


    Apple has recent posted a new AppleCare for Enterprise page on its website, touting onsite hardware repairs from IBM Global Technology Services. The new AppleCare for Enterprise website provides a rundown of the services, coverage and support that business owners can expect when signing up for the program. For those of you who didn’t know, Apple and IBM previously announced a partnership for business solutions and as a result, IBM has become a worldwide Apple Authorized Service Provider. Although there hasn't been any official announcement yet, the release and introduction of the webpage suggests that Apple’s IBM partnership is in the first stages of rolling out to its enterprise customers – a move which was promised by Apple CEO Tim Cook during the company’s most recent quarterly earnings conference call.

    Apple states that the AppleCare Account Manager is the crucial piece in AppleCare for Enterprise. The AppleCare Account Manager will provide continuous support services like monthly repair reports, IT infrastructure review and troubleshooting. This person will also be the liaison with AppleCare for quick problem resolutions.

    IBM is involved in providing assistance with IBM MobileFirst for iOS apps, a suite of custom designed software tailored for the needs of individual markets. The company is set to roll out solutions across banking, government, insurance, retail, travel and transportation and telecommunications sectors. IBM previously noted that it had development of more than 100 different native iOS apps for the program. The company is also set to facilitate onsite hardware repairs within one business day while Apple handles next-day device replacements covering up to 10% of the company’s total iPhones and iPads.

    The partnership between Apple and IBM that has turned to AppleCare for Enterprise appears to focus on becoming a solution on turning into one solution that takes care of all of a business’ needs. The company notes that urgent calls are set to be answered within a one-hour time window while a 24-hour technical help line is available to employees as well.

    We’ll have to wait and see the results of the partnership by being patient as the first apps should be released in the near future.

    Source: AppleCare for Enterprise via AppleInsider