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  • Apple Remains Quiet as Complaints About 2011 MacBook Pro GPU Failures Continue


    With an increasing number of early2011 MacBook Pros suffering from what appears to be similar issues relating to built-in discrete AMD video cards, owners are now calling for a replacement program. It was previously reported that a significant number of early 2011 15-inch and 17-inch MacBook Pro owners saw system crashes and graphics failures seemingly related to the laptops’ discrete AMD-built GPUs. A follow-up report found an escalation of reported problems with several people reporting issues in various Apple Support Communities threads.

    It seems the problem appears to be getting worse. Now being referred to as a “club,” the group of users affected by the apparent hardware malfunction is growing by the day.

    Although Apple has yet to officially respond to affected MacBook Pro owners, some have found luck in taking their faulty computer in for service. During the extended AppleCare Protection Plan period, which is quickly approaching its three-year limit, some customers were able to get their logic board swapped out. The procedure is reportedly hit-or-miss as there is no official standing order to replace the part, though unconfirmed reports claim a few specialists have said the problem is known to Apple. In any case, instead of paying the price to switch out the component, some users have chosen to simply abandon the laptop as broken.

    With no response from Apple, affected owners have started a petition addressed to Apple CEO Tim Cook and SVP of Software Engineering Craig Federighi in the hopes of shining a light on what they call a “manufacturing defect.” The petition has 2,726 signatures of a required 5,000.

    The Cupertino California company has issued product recalls and initiated replacement programs for malfunctioning parts. Previously the company opened up replacements for certain mid-2011 iMac models that shipped with faulty video cards. Coincidentally a variation of the component, AMD’s Radeon HD 6970M, happens to be one of the GPUs early-2011 MacBook Pro owners are finding defective in their computers.

    Symptoms usually present themselves during graphics-intensive operations like watching high-def videos, editing large photos in pro-level apps or merely running computation-heavy operations. Many users see their screen go blank unexpectedly, while others have experienced visual artifacts and banding indicative of a GPU failure.

    Several forum users have seen constant system reboots that arrive at a blue or gray screen upon restart. Apple’s own documentation suggests that restarting an affected Mac in Safe Mode or resetting NVRAM/PRAM will solve this particular problem. In severe cases, a clean install of OS X is recommended. Temporary workarounds have been suggested but few have had lasting impact. After extended usage however, most systems revert to an inoperable state.

    We’ll have to wait and see what happens going forward.

    Source: Apple (Discussion), Change.org
    This article was originally published in forum thread: Apple Remains Quiet as Complaints About 2011 MacBook Pro GPU Failures Continue started by Akshay Masand View original post
    Comments 6 Comments
    1. ChandlerWhaley's Avatar
      ChandlerWhaley -
      Is it certain that the 15" and 17" Early-2011 MacBook Pros are the only models affected? I've got a 13" Late-2011 MacBook Pro, and I've been having issues with my GPU recently. It actually started a few days ago, and has been getting progressively worse. Is mine just an isolated case?
    1. Jato_BZ's Avatar
      Jato_BZ -
      Crazy, my 2008 MBP's GPU failed too, they did a replacement motherboards for up to 4yrs but unfortunately mine failed outside this time period.

      http://support.apple.com/kb/ts2377

      Come on Apple! Seems to be a common issue!!

      Now I have an expensive paper weight...
    1. H4CK3R's Avatar
      H4CK3R -
      AMD is terrible, NVIDIA or even Intel HD graphics are 10x better...
    1. mdwsta4's Avatar
      mdwsta4 -
      This JUST happened to my MBP again last week! Had to take it into the Apple store for repair. While I argued this is the exact same part they replaced 2 years ago with the last recall, this one they would not honor as their warranty only lasts 90 days after a part is replaced. So $350 later I have my laptop back, but this is ridiculous if more people are having the exact same problem again.
    1. budd67's Avatar
      budd67 -
      Quote Originally Posted by ChandlerWhaley View Post
      Is it certain that the 15" and 17" Early-2011 MacBook Pros are the only models affected? I've got a 13" Late-2011 MacBook Pro, and I've been having issues with my GPU recently. It actually started a few days ago, and has been getting progressively worse. Is mine just an isolated case?
      No, I have a 15 inch late 2011 MacBook Pro and this is happening to me with increasing frequency. Having trouble waking from sleep mode, sporadic kernel panics, GPU crashes (don't know if they are related). I also cannot boot into safe mode. I get a blue screen each time I try. I have done a hardware check and nothing comes up. I have swapped my primary hard drive for an SSD a year ago, but my issues only started over the last couple of weeks. I have been trying to avoid a complete restore but if this continues I guess that is next step. I hope this is software related and the next OSX build resolves the problem.
    1. Tony1979's Avatar
      Tony1979 -
      The exact same problem, along with black screens and crashing when woken, were troubling me. I was twenty-eight days past my AppleCare. A simple phone call to a product analyst saw my computer brought in, where the logic board was replaced and it was sent back overnight. I am approaching the ninety day mark for their repair, but have yet to see the issue produced in any capacity. However, I am not above signing a petition that helps others.