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  • Nest Mobile App Update Leaves Many Users Frustrated


    Nest recently released Nest Mobile 4.0 which has actually left many users confused and angry. The updated version has a completely redesigned UI with many functions moved to places where they werenít before. Some of the features seem to be tucked away that they seem hidden and several App Store reviewers believe certain functions are just plain gone.

    Some examples include customers complaining that scheduled adjustments are gone but instead, they are actually just harder to find. You have to click on the thermostat first to maximize it then a menu icon at the upper right, which will reveal things like energy history and the scheduler. When the thermostat isnít maximized, the same icon does something else Ė leaving users far more confused than ever before.

    Furthermore, the tooltips and help section donít seem to be available either nor did the company send out an email introducing the update to customers Ė an idea which probably would have helped quite a bit. Nest has generally had great reviews and satisfied customers but the latest version of the iOS app has just left many consumers left wanting more.

    There may be an update to help resolve some of the issues and complaints in the future, but as of right now nothing has been mentioned regarding the matter. If you happen to be one of the people who have downloaded the updated version, youíll just have to poke around a bit to get used to where things have been moved.

    Are you a Nest owner who has updated to version 4.0 of the mobile app? If so, how has your experience been?

    Source: iTunes
    This article was originally published in forum thread: Nest Mobile App Update Leaves Many Users Frustrated started by Akshay Masand View original post
    Comments 20 Comments
    1. 2k1's Avatar
      2k1 -
      Took a little bit to find everthing but I like the update now.
    1. wdpower's Avatar
      wdpower -
      Quote Originally Posted by 2k1 View Post
      Took a little bit to find everthing but I like the update now.
      +1

      No problems here
    1. interstink's Avatar
      interstink -
      People don't like change, fix which wasn't broken, change what worked just fine, and break what was working flawless. Sounds like typical iOS 7 UI update madness.

      I don't have a nest...
    1. scuba's Avatar
      scuba -
      Quote Originally Posted by 2k1 View Post
      Took a little bit to find everthing but I like the update now.
      I have a nest but if the update makes everything hard to find I will just not do the update for now
    1. joshlogic's Avatar
      joshlogic -
      The update gives you full functionality in portrait mode which was sorely lacking!
    1. jailwut wunnow's Avatar
      jailwut wunnow -
      It took like 2 minutes to find "everything". In fact, they added a set of up/down arrows allowing you to change the temp setting much easier. And turning on the fan only is much easier too. Not sure why "many users frustrated".
    1. Villebilly's Avatar
      Villebilly -
      There are many instances I would to revert to the previous version of an app.

      I don't have a Nest but I have been thinking of getting one.
    1. 2k1's Avatar
      2k1 -
      Quote Originally Posted by jailwut wunnow View Post
      It took like 2 minutes to find "everything". In fact, they added a set of up/down arrows allowing you to change the temp setting much easier. And turning on the fan only is much easier too. Not sure why "many users frustrated".
      Agree I love the new update
    1. Cer0's Avatar
      Cer0 -
      Waiting for the update to be pushed to my thermostat before I update. Not sure why but wanted them in sync lol.
    1. 2k1's Avatar
      2k1 -
      Lol mines all good
    1. Perceptum's Avatar
      Perceptum -
      Quote Originally Posted by interstink View Post
      People don't like change, fix which wasn't broken, change what worked just fine, and break what was working flawless. Sounds like typical iOS 7 UI update madness.

      I don't have a nest...
      I once bought some software whose UI stayed exactly the same and my perception was that nothing changed. In reality a lot on the backend did change and the software was well worth the cost.
    1. vaughnhenry2's Avatar
      vaughnhenry2 -
      I like the update, the original app was dated. the only options which are needed (temp up / down) away end away are right there, whats hidden? things you will never need to change once set.
    1. tridley68's Avatar
      tridley68 -
      Quote Originally Posted by vaughnhenry2 View Post
      I like the update, the original app was dated. the only options which are needed (temp up / down) away end away are right there, whats hidden? things you will never need to change once set.
      I returned my Nest and went with a wifi Honeywell thermostat downloaded the free app from the App Store and it works. Flawless and very glad I did I would recommend the Honeywell to anyone over the Nest.
    1. Cer0's Avatar
      Cer0 -
      Quote Originally Posted by tridley68 View Post
      I returned my Nest and went with a wifi Honeywell thermostat downloaded the free app from the App Store and it works. Flawless and very glad I did I would recommend the Honeywell to anyone over the Nest.
      May I ask why. I am curious.
    1. luvmytj's Avatar
      luvmytj -
      Getting used to it. Love my Nest. It has more than paid for itself.
    1. tridley68's Avatar
      tridley68 -
      Quote Originally Posted by Cer0 View Post
      May I ask why. I am curious.
      I just like the overall functionality I was also able to change the screen color which now matches the color of our wall which was a big thing with my wife
    1. Cer0's Avatar
      Cer0 -
      Quote Originally Posted by tridley68 View Post
      I just like the overall functionality I was also able to change the screen color which now matches the color of our wall which was a big thing with my wife
      I looked at the marketing video for that wifi honeywell and it seems big. Has a lot to display on screen though. But it didn't really talk about scheduling. I would like to know if scheduling is like compared to Nest. Like the iPad app they have and it it has a lot in it.
    1. santacruzlocal's Avatar
      santacruzlocal -
      At first I was mad ... now not so much! But it did take a little bit to get used to.
    1. tridley68's Avatar
      tridley68 -
      Quote Originally Posted by Cer0 View Post
      I looked at the marketing video for that wifi honeywell and it seems big. Has a lot to display on screen though. But it didn't really talk about scheduling. I would like to know if scheduling is like compared to Nest. Like the iPad app they have and it it has a lot in it.
      Scheduling is very much like the nest
    1. luvmytj's Avatar
      luvmytj -
      So I was out of town for 3 weeks and I just tried my Nest with the Climate app on my iMac and it is screwed up. Hope they fix it soon as I use the app all the time.

      UPDATE: I got this email today from support for the Climate app if anyone else uses it...
      The Nest company changed their website, which affected our app. Joe is working on it all day today and hopes to send
      it off to Apple for their OK by as late as tomorrow, then we just have to wait until they OK it for release, hopefully soon.
      Thanks,
      Robb
      The Support Jedi