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  • Apple Moves AppleCare Service Technician Training Online and Drops Recertification Exam


    An update to Apple’s Service Training and Certification webpage reveals that the company will soon drop a policy requiring AppleCare technicians renew their credentials every year, while initial training and testing are to be handled completely online. The changes, which were originally spotted by MacRumors, are a result of feedback from the field which requested an easier method of creating and maintaining service technician status. As of June 23, eligible Apple Certified Macintosh Technicians (ACMTs) will have permanent credentials. The company’s Service Training and Certification FAQ page states the following about the changes:

    Changes include the following:

    No more ACMT recertifications: All service technicians with existing ACMT certifications as of June 23 will be granted a new ACMT certification that eliminates yearly recertification exams. This new certification will allow the same ordering of service parts as the preceding ACMT certification and will not expire.

    New exam resources: The following Apple service exams will be available solely from a new online resource:
    • 9L0-010 - Apple Macintosh Service Certification Exam
    • 9L0-064 - OS X v10.8 Mountain Lion Troubleshooting Exam
    • 9L0-E04 - iOS Qualification Exam

    Once the changes are in effect, testing centers and proctored ACMT exams will also be done away with as Apple will be moving those services online. The company did note that individual product qualification requirements are still in effect, as are GSX qualifications, both of which require testing. The policy alteration comes ahead of the rumored AppleCare revamp that is purported to bring several changes to how repairs and service are handled. We’ll have to wait to see what changes are made in this specific aspect of the company’s policies.

    Source: Apple via MacRumors
    This article was originally published in forum thread: Apple Moves AppleCare Service Technician Training Online and Drops Recertification Exam started by Akshay Masand View original post
    Comments 1 Comment
    1. tttiiimmaaaahhhh's Avatar
      tttiiimmaaaahhhh -
      does anybody know when this is actually going to happen? i'm going to get certified but don't want to waste my time and gas on courses if they're going to put it online