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1.System version, BDP version & Device model (May be need Carriers)
2.Description of the problem.
3.Operations before issues.
if your iphone crash:
Use iPhone management tool file management functions, navigate to the directory / var / mobile / Library / Logs / CrashReporter / find a springboard beginning of the file, the file name with a crash occurs, find the time near the canceled document,these files mail us.
Livin the i