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Thread: AT&T Unlock Servers are down
10-22-2013, 05:08 PM #121
It's illegal (but nearly unenforceable)
to unlock in-contract phones. All 5S and 5C that are currently being sold, that people would NEED an unlock for, would be in contract - since full retail phones are already unlocked from factory. So Cowboy just doesn't want to get fined. Smart man.
10-22-2013, 05:50 PM #122
So lets see where to start......
Looks like you guys noticed I took down the At&t ordering option.
My reasoning for that is to catch up on all my orders. I have a few thousand sitting processing so I am waiting for them to clear out before I start processing more. I will open it back up hopefully tomorrow night but only for selected models and then every day there after I will add another model. 5/5c/5s are taking especially long for what ever reason and I probably won't add 5c/5s's back still everything stabilizes even more. If you have placed an order with me it is processing until I email you with confirmation.
I thought I have expressed this enough but it seems some people still aren't getting it. I am a lone ranger/1 man show/ I don't have anyone helping me its just me. So response times can be slow. If your question is "Hows my unlock coming along?", "Do you have an eta?",etc or anything along those lines your order is processing and you will receive an email when it is completed. I seriously just do not have the time to answer that question for everyone.
Please Please Please Please STOP emailing me 2-3-4 times a day, tweeting my business, tweeting my personal, Facebook me, posting in this thread, posting in another thread, and pming me if i didn't response to the form of communication.
Email is the way I like to communicate with customers it allows me to follow a timeline. By contacting me 10 different ways it gets very confusing to who I have and have not answered. I am doing my best to stay on top of things but as soon as I wake up I am already behind, I wake up to 500-1000 emails already in my inbox from orders and questions done over night.
Cowboy aka Logan
10-23-2013, 07:45 AM #123
Cowboy I think you are doing your best and I just want to thank you for all that you are doing and putting up with... like you said you are just one doing it all!!! Give him some time he is doing his best!
Last edited by jalrussell; 10-23-2013 at 08:01 AM.
10-23-2013, 11:15 AM #124
5 bussiness days passed, your own deadline for october 22nd passed, lack of communication.
This Cowboy guy wont respond to emails unless they are payment related, when I send a "contact us" form from his website asking about the extra $20 dlls option for the unlocks instead of the initial $25 I would get a response within 20 minutes, however none of my 2 emails about the status of the "processing" has been answered yet, my ordered was "processing" since oct 14th, and no word from the unlocker oct 23rd.
If you say you are working on a dead line, and you cant suffice within that deadline you should inform the why's and when's, otherwise you start looking as a scammer.
I patiently waited 5 bussiness days as stated on your website to send and email asking for an update, nonetheless no communication, no reply, no updates. All I hear from Cowboy is "oh poor me, I have a million bussiness transactions and I cant cope with it, just keep making deposits and I will keep processing, wait up and if your unlocks gets processed you will know it... someday in the future"
I believe your costumers deserve to know whats happening with the money they invested in a service that wasnt delivered as promised.
10-23-2013, 11:23 AM #125
10-23-2013, 11:47 AM #126
So I'll sum it up for you and anyone else then hopefully you and others can understand what is causing these delays/price changes/ refunds.
Basically ATT has woken up and come down hard on unlockers. A cheap workaround that was being used by pretty much all the unlock sellers (don't believe people like Chronic who may say he didn't) was shut down/closed, this workaround no longer exists. So this leads to plan B on how unlockers can get these phones unlocked, which is find a source or sources at that carrier who process unlocks normally for that carrier and get them to push through unlocks for them outside of the company's normal policy for a fee. This is how most unlocks are done for other carriers around the world which is why unlocks for those carriers can range in timeline and price, basically these "sources" are setting that price and estimated timeline.
So what we have now with ATT is that ATT are actively looking for these people and shutting them down (outright firing some from what I have heard) by looking for bulk unlocks being submitted that are out of place/not the norm. This has lead to unexpected stopping of some of these sources all together which results in cancelled and refunded orders which ALL unlockers have been subject to these last few weeks. So what we have now is people who have these unlock services are having to find reliable sources who can get it done but all that is out there are sources who are willing to put a few through here and there (obviously for more money since the risk is higher) so that they don't raise any red flags and get themselves fired. So people are literally risking their jobs so that someone like you can get a phone unlocked.
My advice to anyone wanting an ATT unlock right now would be don't do it if you expect any kind of timelines given to be upheld, more than likely they won't be and can't be (at no fault of the unlock service). And this is unlikely to change in the foreseeable future. I can eventually see this stabling out on a higher price set and given timeline once the dust settles from this crackdown by ATT but don't expect that to be soon.
SO you and everyone wanting an ATT unlock has 4 options:
1: pay for the unlock expecting a long wait with the risk of order cancellation.
2: Don't order an unlock
3: Go through the official channels ATT has setup for getting iPhones unlocked (not an option for everybody understandably, especially us international folks).
4: Explore different method of unlocking ie. gevey or gpp sim (mainly for 4S).
Hope this clears up things for you and everybody and makes you understand why someone like Cowboy just cant or is unwilling to respond to the countless "what is the status" emails. Cowboy is trying his hardest to get this done for people (as are others). Want to get mad at someone, try ATT for upping their security, although some would argue there isn't any fault in a company tightening their security either. Is what it is I guess.
The Following User Says Thank You to Simon For This Useful Post:
10-23-2013, 12:40 PM #127
10-23-2013, 01:21 PM #128
Todays update if you have placed a iPhone 5s or 5c order you should have just received a refund. They all came back this morning incomplete and as of now I have no eta on when I can get that service back. As far as I know all other iPhone makes are still being processed. I guess I jinxed myself saying things were smoothing out and becoming more stable.
If you have placed a 5s or 5c order and haven't received a refund please email me and in the title of the email put "5S or 5C REFUND" this will catch my attention and those emails will be priority.
On a side note I have spent quite a bit of time talking to other unlockers trying to find a working service and they are all saying the same thing not possible at this time. If anyone is saying they can unlock 5s or 5c they are most likely lying out their ears. Prices for the remain iPhones are jumping up again so if you see anyone offering a service below $40 beware most likely not going to get your phone unlocked by them. Also bulk orders from what I have heard bulk orders will be no more. There is a set limit to 200 unlocks or so that can be done a day.
Simon said it best in his last post prices are going to jump because it sounds like people are risking their job. I personally don't want to see someone risk there living for a few unlocks. So I will not be offering that service till I can find another way.
10-23-2013, 06:57 PM #129
hi cowboy are u accepting unlocks for iPhone 5 ?
10-23-2013, 08:23 PM #130
Not as this time clearing up back orders first
10-23-2013, 09:58 PM #131
I've recently bought an Iphone 4 off Ebay for my daughter's birthday and I found it to be locked to AT&T. Adding salt to the wound, the previous owner upgraded it to IOS 7.0.2 prior to delivery which makes it impossible for me to Jailbreak and do a software unlock. I've tried a couple of unlocking service companies and none successful so far. Any chance I could engage your service?
As a father yourself, I think you would understand the agony of getting your kid something which is not usable.
10-23-2013, 10:33 PM #132hi cowboy
today i receive a refund of a order for a unlock for my iPhone 5 that i make couple of day before and i want to know if something went wrong??
10-24-2013, 03:39 AM #133
10-24-2013, 07:54 AM #134
10-24-2013, 08:05 AM #135
10-24-2013, 09:08 AM #136
10-24-2013, 09:38 AM #137
10-24-2013, 10:52 AM #138
10-24-2013, 11:38 AM #139
10-24-2013, 11:44 AM #140