Request number: xxxxx
Thank you for contacting AT&T Customer Care about unlocking your iPhone. We have reviewed your request and confirmed that you are eligible to have the requested iPhone unlocked. Please allow 24 hours upon receipt of this notification to complete the unlock. To complete the unlock, simply:
Open iTunes on your Mac or PC and verify that you have Internet connectivity.
Ensure a SIM card is inserted into your iPhone.
Connect your iPhone using the dock connector to USB cable that came with your iPhone.
Backup and restore your iPhone using iTunes. For information on backup and restore, please visit iTunes: Restoring iOS software
After restoring, your iPhone will be unlocked.
Additional information on unlocking can be found at iPhone: About unlocking
You may also check the status of your unlock request by clicking the link for AT&T's Device Unlock Status Portal.