Ordered a 3GS, and FedEx lost it...

[spintek]

I ordered a 3GS on 8/23 off the AT&T site, and I was supposed to get it on the 26th. I never got it.
I called FedEx and they said they can't find it and to call AT&T so they can make a claim.
So I called AT&T, they made the claim, and now I've been waiting since.
I called again today and they said the "Escalation Dept." is looking into it.
Still no phone, still no word of a refund or a new phone being shipped.

This is some ********.

[kofster]

That's not the first time they done it. I ordered an iPhone when it first came out to make the plunge and unlock it when 1.0.2 was popular.
I got a used blackberry in the mail. And their customer service sucked.
I never had any iPhone shipped again. I only allow people to bring it in on their person.
Sorry man...

[cpjr]

Fedex sucks arz.

[angiepangie]

The iPhone needs to be signed for.
If there's no signature (even if you already got it) you never got it and it's their responsibility to send a new one.
Don't worry, you'll get a new one and if you don't in another 2 weeks or so, call again.
Some people here have reported having their iphone never show up, called in, got sent a new one, and the next day the other one showed up on their doorstep.