Threatned by ATT Online Support

[cricketlang]

redcard does have a point. as far as the threatened goes again i state that its going to be on an opinion basis. i work customer service myself and i know how all of this works myself. nothing really will get done about this. like at all. im almost sure of it.This post is just someone who was a little shocked at the reaction he got from customer service.

[cpjr]

And the feeling of "Oh my god, they know how we work, Im not talking to the average moran subscriber....now what do i do"

[Zwayne]

LOL....the Cust. Rep. Just said I cant help you with that issue here is the number to myapple. I said yes you can just un-block the services and push the wap activation to my phone.

[Dizz]

When he asked how do you know about snooper, I would have told him Edit Poseidon - Not Appropriate!

[cricketlang]

And the feeling of "Oh my god, they know how we work, Im not talking to the average moran subscriber....now what do i do"

HAHAHAHA some of the people i work with are EXACTLY like that. i personally LOVE those customers. Ones with actual brains. they make my job SOOOO much easier.

[Dizz]

When he asked how do you know about snooper, I would have told him Edit Poseidon - Not Appropriate!

Technically I didn't use any bad words... Just used good words in a bad way. Oh well

[cpjr]

^^We like to stick with using good words......in a good way.

[cricketlang]

hahaha for real. i got an infraction for not being nice so now i cant be rude with bad words or anything anymore. oh and dont ever disrespect DFU mode....your iphone will kill you. respect its authority

[cpjr]

Hahaha....very true.

You wouldnt believe the number of very young members we have.....so, well....you know.

[Zwayne]

So we have to watch our P&Q's

[cpjr]

^^To be on the safe side....i'd watch a few of the other letters too.

HAHAHAHAHA, LOL.

[cricketlang]

yeah like f's and u's hahahahaha

[Napoleon_PhoneApart]

^^To be on the safe side....i'd watch a few of the other letters too.

HAHAHAHAHA, LOL.

But we don't have to worry about C & P -- the iPhone doesn't have that...

[Dizz]

But we don't have to worry about C & P -- the iPhone doesn't have that...

LMAO, good one

[boxxa]

Ya I was nice. I just cant imagine why a customer service rep would completely change the conversation and interrogate me as to why and how i know their system names and expect me to reveal names.

I told them I will not reveal any names and any information I have used is also available on public forum and postings.

Pretty poor customer service. Like most people, I would be happy if someone asked for something to be changed and actually knew what they were talking about.

I am debating calling customer service and reporting it just becuase a customer should not be treated like that IMO for asking to have access to their own service and help getting it working.

[gQstatus05]

lol.. boxxa no snitching. Oh yeah Boxxa hit me up I need to ask you a question about a dual boot. I use Vista/ Ubuntu too and I'm a complete idiot. PM me thanks.

[boxxa]

I sent you a PM gQ. Let me know what you need help with.

[one1]

"keep them in the dark, if anyone gets smart banish them!"

[acascio05]

i say tell them u work for a att 3rd party retail store....and u know thier systems....and know how to bypass stuff if u jus had the access to them....so stop being a pita and jus do what i say....k.....thanks...

[dr.stevil]

I spoke to a rep online with who I asked to enable MMS on my plan so I can use my blackjack for MMS and spoke using the terms provided here and other places online.

I have not been threatened by the customer service rep and told the conversation would be turned over to their legal department for investigation becuase knowing terms in the public of their software puts the company at risk. I have saved the conversation and will be speaking with their customer service and hope they resolve this.

The spark started when they said the system checks for compatibility between devices and I asked if it was the Snooper system they were talking about where the changes need to be made. This immediately turned into demands to ask who told them this and that the conversation would be turned over to their legal department.

way to go n00b