[boxxa]

Originally Posted by cpjr

^^Apple has the hold on the iphone....ATT is just happy to have it on "their" service.

The agreement between Apple/ATT has always been that Apple would have total control. Thats how Apple works.

See, Apple went to Verizon first to carry the iphone, but Verizon wouldnt agree to their strict terms, so they then went to ATT.

Ah intresting.

[Napoleon_PhoneApart]

Originally Posted by boxxa

I have not been threatened by the customer service rep and told the conversation would be turned over to their legal department for investigation becuase knowing terms in the public of their software puts the company at risk.who told them this and that the conversation would be turned over to their legal department.

Just a really minor niggle:

Make sure you proofread everything you write, just in case it winds up in AT&T's hands. I know it's petty, but courts actually look at this sort of thing.

[cricketlang]

Technically he has been threatened to have his conversation turned over to the legal team....if we are talking technical terms. this would only show as an opinion in court as well. just with my experience in the court system. as far as the issue goes in general you cant really get mad at customer service..they are just doing thier job. as stupid as it sounds this whole thing is NOTHING unless actually turned over to the legal department and even then all you would have to do is do a google search and punt the whole issue over to google...and they are friggin invincible

[redcard]

I would hardly call it threatened. Everyone knows these type of calls are recorded for 'training purposes'. And this would certainly fall into this category.
Also, It's never wise to try be a smartass when dealing with low-end customer service folks

I mean, why even mention their programs by name

[Poseidon79]

I mentioned all kinds of technical stuff and program names in my tech chat and everything went smooth. You just got a rep with a stick up his butt.

[cricketlang]

redcard does have a point. as far as the threatened goes again i state that its going to be on an opinion basis. i work customer service myself and i know how all of this works myself. nothing really will get done about this. like at all. im almost sure of it.This post is just someone who was a little shocked at the reaction he got from customer service.

[cpjr]

And the feeling of "Oh my god, they know how we work, Im not talking to the average moran subscriber....now what do i do"

[Zwayne]

LOL....the Cust. Rep. Just said I cant help you with that issue here is the number to myapple. I said yes you can just un-block the services and push the wap activation to my phone.

[Dizz]

When he asked how do you know about snooper, I would have told him Edit Poseidon - Not Appropriate!

[cricketlang]

Originally Posted by cpjr

And the feeling of "Oh my god, they know how we work, Im not talking to the average moran subscriber....now what do i do"

HAHAHAHA some of the people i work with are EXACTLY like that. i personally LOVE those customers. Ones with actual brains. they make my job SOOOO much easier.

[Dizz]

Originally Posted by Dizz

When he asked how do you know about snooper, I would have told him Edit Poseidon - Not Appropriate!

Technically I didn't use any bad words... Just used good words in a bad way. Oh well

[cpjr]

^^We like to stick with using good words......in a good way.

[cricketlang]

hahaha for real. i got an infraction for not being nice so now i cant be rude with bad words or anything anymore. oh and dont ever disrespect DFU mode....your iphone will kill you. respect its authority

[cpjr]

Hahaha....very true.

You wouldnt believe the number of very young members we have.....so, well....you know.

[Zwayne]

So we have to watch our P&Q's