Dear Mr. Crane,
Thank you for contacting AT&T regarding whether or not you may upgrade
to the new 3G iPhone since you purchased your iPhone after May 27, 2008.
I apologize for any confusion this may have caused and I am happy to
assist you today.
I understand your concerns regarding the release of the 3G iPhone. I can
appreciate you wanting to get the best value on your new phone and I
apologize for any frustration that the new equipment or promotion may
have caused. If you purchased your 2G iPhone more than 14 days ago, the
device cannot be returned or exchanged because it is not within the
return policy. However, all of our current postpaid 2G iPhone customers
that are in good standing will qualify to upgrade to a 3G iPhone when it
is available. If you purchased your 2G iPhone at a company owned AT&T
retail store on or after 5/27 (within the 14 day return period for the
2G iPhone and before the product announcement on 6/9), you can exchange
your 2G iPhone for a 3G iPhone before August 1st. This means that you
can return your 2G iPhone and pay the 10% restocking fee to purchase a
new 3G iPhone before August 1st. This option only applies to customers
who purchase the iPhone from a company owned AT&T retail store.
Our records indicate you recently activated service. Please allow me to
provide an overview of your rate plan and features to make sure
everything is correct. Your service agreement with AT&T is a 2 year
agreement effective from 5/30/2008 through 5/30/2010.
Your rate plan is the Nation 450 anytime minute plan with Rollover,
Unlimited Mobile to Mobile, and 5,000 Night and Weekend minutes. The
monthly charge for your plan is $39.99. If you exceed your package
minutes, additional minutes are billed at $0.45 per minute. Your plan
allows you to travel to anywhere in the United States (all 50 states),
Puerto Rico and U.S. Virgin Islands with no roaming charges for calls
placed in these areas. You can also make calls from the United States
(all 50 states), Puerto Rico and U.S. Virgin Islands to the United
States (all 50 states), Puerto Rico, U.S. Virgin Islands, Guam and the
Northern Mariana Islands with no long distance charges. Night and
Weekend minutes and Mobile to Mobile minutes apply to calls that
originate while in the nation plan coverage area. All calls are rated
based on the time zone of the call's point of origin. Your Nights and
Weekends are in effect daily Monday through Thursday from 9pm through
5:59am. The Weekends begin at 9pm Friday and end at 5:59am Monday.
Features included in your rate plan at no additional cost are Caller ID,
Call Forwarding, Call Waiting, and Three-Way Calling. If you have not
set up your Voice Mail feature already, simply hold down the 1 key on
your wireless phone and follow the prompts.
You also have the $30.00 per month iPhone Data plan that includes 1500
Text Messages ($.03 per additional Message), Unlimited Data (email/web),
and Visual Voicemail.
We do offer additional features and services such as Roadside Assistance
that can be added to your account for an additional monthly charge.
Please visit Text, picture messaging and other services - | Wireless from AT&T, formerly Cingular
information regarding all features and services currently offered. You
can add features and services through the myWireless at
Cell Phones and Cell Phone Plans from AT&T, formerly Cingular Wireless
or by contacting Customer Service at
Each month your bill cycle ends on the 18th of the month, and you are
billed for service in advance. You may incur prorated charges if you
activate or make changes to your service mid-cycle.
If you are an AT&T wireline customer, you can receive one bill for your
wireless and landline services. To qualify you will need to meet certain
requirements, which may vary by your location. Once Combined Billing is
established, all of your wireless charges will appear on your landline
bill. Please contact Customer Care at 1-800-331-0500 for more
information on how to qualify and enroll your account in Combined
Not certain how to get the most out of your new phone? You can learn how
to use and set up your wireless device with our Phone & Device Support
at Phone and Device Support | Learn how to setup and use your cell phone | AT&T, formerly Cingular
Please visit our Phone & Device Support to learn more about your phone
Mr. Crane, we appreciate your business and value you as a customer.We
encourage you to visit our web site often to view current and previous
monthly statements, make payments and to shop for new product and
service offerings. Thank you for choosing AT&T!
Online Customer Care Professional
Did you know? You can check your minute's usage, pay your AT&T bill and
add cool features to your service using Star Services free of charge,
all from your wireless handset!
* Dial: *MIN# (*646#) and press the send/call button for minutes usage.
* Dial: *DATA# (*3282#) and press the send/call button for data usage.
* Dial: *BAL# (*225#) and press the send/call button for invoice balance
and last payment received.
* Dial: *PAY (*729) and press the send/call button to pay your bill.
Please visit www.wireless.att.com/starservices
to see limitations
applicable to Star Services. There may be delays processing network call
records. "Minutes Used" may not include airtime used within the last two
to five days and does not include recent roaming minutes due to delayed
Help AT&T improve our service to you! Please complete our short survey
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the right to amend, modify or replace the written content of this
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Subscriber's Customer Service Agreement is altered, waived, or modified
by this message unless expressly agreed by an authorized AT&T
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