No AT&T Contract, No Warranty?

**jcraven8081** · 08-27-2009, 05:29 PM

Ok heres the story...i recently switched from att to tmobile when i cancelled with att the guy told me id still have a warranty since it was from apple. but now about a month later i called apple and they said you must have a att contract to use the warranty.

whats the truth have any of you guys used your warranty without a contract?

**angiepangie** · 08-27-2009, 05:34 PM

I've exchanged my phone twice without even an AT&T sim card.
It depends on the genius you get I guess.

**jcraven8081** · 08-27-2009, 05:55 PM

ha any tricks? bc i really dont feel like driving 2 hours for them to say no

**angiepangie** · 08-27-2009, 05:57 PM

Idk. I just went in and told them what was wrong with my phone.
One of the time the guy was flirting with me though.. so that could be it...
hahahhaahaha. the other time he just exchanged it after looking over the phone fifty times

**jcraven8081** · 08-27-2009, 06:06 PM

haha well hopefully the guy doesnt try flirting with me, but gives me a replacement anyways

**angiepangie** · 08-27-2009, 06:09 PM

well if he does flirt back!

**sursture** · 08-27-2009, 06:32 PM

NO! AT&T contract needed - just make sure the phone is restored n' locked to AT&T

If they refuse, which I seriously doubt, request it in writing - the warrent provisions does NOT state that a AT&T contract is required. You then just call their central support and request repair + compensation for the trip.

**angiepangie** · 08-27-2009, 06:35 PM

^Some apple store geniuses actually refuse and claim it needs to be activated with AT&T and you need your sim card with you.

**MREY** · 08-27-2009, 08:32 PM

doesn't it come with an at&t sim
I'm pretty sure I have them both up in the boxes upstairs

**jcraven8081** · 08-27-2009, 10:30 PM

is there anywhere i an look online at the iphone warranty? found the apple care one but not the real one that comes with it...

**StealthBravo** · 08-27-2009, 11:21 PM

You can enter your serial on apple.com and check your warranty

**gumby579** · 08-27-2009, 11:58 PM

Went to Apple and says mine never was activated. Since I bought it NIB from a guy on Craigslist, I never activated through AT&T. Should I borrow a SIM and activate it or what?

**StealthBravo** · 08-28-2009, 12:00 AM

If you can borrow someone's sim that would work

**jcraven8081** · 08-28-2009, 12:31 AM

wait wait stealth where do you go to check your warranty? i have my serial

**suad618** · 08-28-2009, 04:55 AM

mines out of warranty too bad i was gonna exchange it due to my wifi not working because of some kind of software issue

**gumby579** · 08-28-2009, 07:29 AM

Originally Posted by suad618

mines out of warranty too bad i was gonna exchange it due to my wifi not working because of some kind of software issue

Same reason for mine. I believe that mine is because of the heat causing the wi-fi to go out. Haven't done much research besides knowing that my wi-fi can't find anything

Ohh well, waiting for my friend to come over so I can use his AT&T SIM. Wish me luck!

**blkrazr-X1** · 08-28-2009, 07:37 AM

From my personal experience, and this is dealing with at&t not apple themselves for replacements...you have to have an at&t contract going for them to replace the phone. It maybe different with the apple store, but since the nearest one to me is about 150 miles away...I just choose to deal with the at&t store down the street

**ballaboyj** · 08-28-2009, 11:59 AM

Hey gumby I had the same wifi issue with my 3g. My wifi was greyed out an wouldn't work. So I made sure my phone was under warranty an them took it to an apple store an they swiped it out for a new one. Fyi the phone does have to be restored to stock before u take it in an u do in fact need a att sim card. I myself used an att sim that wasn't even activated I jus told them my service was suspended. An they so no problem. They jus need to see that u have an att sim that's it.

**jcraven8081** · 08-28-2009, 07:31 PM

ya or if your out of warranty u can always sell it on ebay. i seen broken screen and water damaged 3g's still going for 300$ only 100$ less then the other 3g's

**gumby579** · 08-29-2009, 12:53 AM

Originally Posted by ballaboyj

Hey gumby I had the same wifi issue with my 3g. My wifi was greyed out an wouldn't work. So I made sure my phone was under warranty an them took it to an apple store an they swiped it out for a new one. Fyi the phone does have to be restored to stock before u take it in an u do in fact need a att sim card. I myself used an att sim that wasn't even activated I jus told them my service was suspended. An they so no problem. They jus need to see that u have an att sim that's it.

Yeah, I think I can get an AT&T SIM and just head down to the Apple store. Problem is the closest one to me is 2 hours away.

Sounds like a road trip to me! Did they swipe yours out while you were there? Or mail it to you?

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