T-Mobile requiring webConnect data plan for iPhone?

[moireach]

Interesting: at [ame="http://www.howardforums.com/showthread.php?p=12957845#post12957845"]this forum[/ame], a couple of people are claiming they were able to downgrade to $5.99 T-Zones today through online chat, and then access the internet with wap.voicestream.com. Might be worth a try.

[supasekziaznboi]

Hi everyone. So this was my 3rd attempt to get an explanation from tech support. I spoke with Mark in tier 3 data support. He said he and his team are well aware of the issue and that they have been inundated with calls about it. He said they turned off access to some windows mobile and blackberry phones that were being used as modems and hogging bandwith. In the process they blocked a lot of people like us. He said they are working on a fix and to call back tomorrow to check the status. He DID NOT mention anything about me changing my plan (I told him I pay $9.99) and I told him my real phone (Nokia Xpressmusic 5800). So my advice to all of you is to not make any hasty decisions. Let's wait for a day or 2 and see what happens. Customer service also told me they would credit me for any days that I didn't have internet. So at least it's free for the time period we don't have access. Crossing my fingers...

i got off the phone with tech support on 3 separate occasions today

all stating that the tmobile towers were upgraded so that all smartphones including the iphone will now REQUIRE the webconnect plan and that the web2go will no longer work

i am giving it a few days i have already canceled the 9.99 plan, but if that's the case i am switching to ATT anyways id rather pay 25 bucks for 3g service (discount from school) than 25 bucks for edge
and i get a new phone out of it

[loopsider]

i am giving it a few days i have already canceled the 9.99 plan, but if that's the case i am switching to ATT anyways id rather pay 25 bucks for 3g service (discount from school) than 25 bucks for edge
and i get a new phone out of it

I just registered here to say Thank You!!

You just saved me 252.00 over the course of a contract (possibly even more after tax difference sans discount, correct?)

I had no idea AT&T had a discount system that you could check if your organization or school has a deal with them. After reading your post I tried my college e-mail and I found out I get ten bucks and fifty cents off each month. Which ended up really solidifying my decision to leave T-mobile. Instead of being 80.00+ with the lowest plan its now closer to 65.00-70.00 a month after taxes.

That's just a no-brainer now. T-mobile wants even more money for crappy EDGE. I'm getting this together tomorrow and doing it. This is a real light at the end of the tunnel with what T-mobile is doing here.

Thank you so so much! (I'm now a part of this community too, of course)

[petethedud3]

So i was using the iphone under the web2go data plan for 34.99 and it stopped working. What do I have to do to get it working again? I tried changing the APN a few times to no avail. Thanks

[imagineThiss]

Same message since 5:00AM for me in Detroit.
I have tried 3 different APN settings with no luck.
internet2.voicestream.com
wap.voicestream.com
epc.tmobile.com

Still have E symbol but keep getting redirected to:
"To connect to the Internet with the device you are using, you'll need a webConnect data plan."
url: wipcore.t-mobile.com/webconnect.html

I think were screwed...

yeah same here im from the "D" nothing working...

my question is.. can we just do a hack.. you know like the one bigboss use to have in Cydia and Installer for the tzones plan ?

[marcscarna]

hey guys im located in FL and my internet works i have an iphone 2G jailbroken working with epc.tmobile.com and the tzones 5.99 plan

[moped55]

hey guys im located in FL and my internet works i have an iphone 2G jailbroken working with epc.tmobile.com and the tzones 5.99 plan

Same here. I have a 2G in Minneapolis and have had no problems. However, my wife has the plague with her 3G (under the same roof). My father-in-law is having the same problem with his 3G. A friend in L.A. runs with a 3G and no problems. This is getting interesting.

[jakkuza]

i believe it's only affecting people with internet2, the tzones guys are still good.

[beav626]

Can we still switch to the Tzones APN?

[doeboynmek]

Ok, I'm pretty sure all the smartphones that have been metioned have been blacklisted from the 9.99 plan..

I have two iPhones on my account....both were using said 9.99 plan and showing the "Webconnect" issue since early yesterday.

I called Cust care..to switch one of them iPhones to the 24.99 plan

5 minutes later my internet was up and running on that iPhone

but the second one with the 9.99 plan was no go...

Switched the second one to the 24.99 plan..

again 5 minutes later phone internet was up and running ;/

T-Mobile has just screwed me over..but there's no way I can afford to go to AT&T..I'm still under contract =/

EDIT:Just for location purposed I'm located in Orlando, FL

[TinLemon]

T-Mobile has just screwed me over..but there's no way I can afford to go to AT&T..I'm still under contract =/

Is anyone familiar with the loopholes around getting out of a contract when T-Mobile changes their TOS? I'm wondering if this would qualify if they created a policy that didn't exist before to exclude smartphones from their lower tier data plans.

[doeboynmek]

Is anyone familiar with the loopholes around getting out of a contract when T-Mobile changes their TOS? I'm wondering if this would qualify if they created a policy that didn't exist before to exclude smartphones from their lower tier data plans.

That is true..because never were the "Unlimited Web for Phones" services said to exclude smartphones..

if this could get me out of a contract it'd be great news

[TinLemon]

Just had this online conversation with customer service.

Summary: If you did not purchase a phone that REQUIRED a data plan, then it is not a change in the terms of service.

This is only part of my conversation. I started by asking when my contract ends, which led into a discussion over why I'm thinking of cancelling.

TinLemon: do you know any information about whether the change in data plan constitutes a change in the TOS?
TinLemon: the plan I signed up for didn't required a specific type of phone, it simply said "unlimited data for phones"
~Todd G: When did you get your current handset?
TinLemon: geez.. I guess 7/22/08
TinLemon: that's only reason I'd renew my contract... to get a new phone
~Todd G: July 22 2008, if so your handset does not require the data feature.
~Todd G: Only handsets activated or upgraded on or after June 3rd, 2009 require the data feature to be on the account.
TinLemon: interesting. though it still doesn't make sense because I signed up for a service that was changed on me. So irregardless of what is "required" for my phone, the services I am paying for are not being delivered as promised when I signed up
TinLemon: for example, if I contract with you to paint my house for $100, you can't paint my house and then send me a bill for $200 when you feel like it
~Todd G: The terms and conditions are subject to change, and when there are huge changes they are mailed out
TinLemon: I did not receive this by mail
~Todd G: And depending on the changes, you may be able to cancel your contract at that time.
~Todd G: I am not sure if that was a mail out, one moment I will check.
TinLemon: thank you
~Todd G: Just be another moment please.
TinLemon: sure thing
~Todd G: There was no mail out for this, as it only affected new customers or customers upgrading their handsets.
~Todd G: And before you select a new handset, you are advised which require the data feature.
TinLemon: I upgraded outside of the t-mobile system
TinLemon: purchased a used phone from a friend
~Todd G: And unless you upgraded the handset through us, and agreed to a new contract after 06/03/09, you do not require the data feature.
TinLemon: ok, so what are my options at this point for getting a data plan for my phone?
TinLemon: I don't see anything on my account online
TinLemon: besides the $9.99 data plan I currently have.. no other options to upgrade to
~Todd G: What handset are you currently using?
TinLemon: iphone
~Todd G: iPhone would need to use the Smartphone Unlimited Web for $24.99 for the data to work on the handset.
TinLemon: Ok, I'll have to think about it.

[kirbyator]

@kirbyator: You're paying $25 and you still have network issues? I think that gives the rest of us some hope! You should definitely contact customer service (611 on ur phone) and let us know whether they tell you anything different.

No, sorry for the confusion. I have a $19.99 total internet package (grand-fathered in) on my iPhone and it is working fine. My wife has the $9.99 Web2Go plan on her iPhone and it stopped working like everyone else's.

[Zaied]

Same here. I have a 2G in Minneapolis and have had no problems. However, my wife has the plague with her 3G (under the same roof). My father-in-law is having the same problem with his 3G. A friend in L.A. runs with a 3G and no problems. This is getting interesting.

2G on Tzones in Minneapolis as well and things are still working.

[imbuggin]

i switch from internet3.voicestream.com to epc.tmobile.com and got it working again. I do have t-zones

[GIRLLLLLLLLLLLLLLLLL]

My web2go is still working fully.

[beav626]

My web2go is still working fully.

what settings do you have on your phone that is allwoing it to still work?

[rbultje]

Called again, and now I got the same response as others: please upgrade to $24.99, glitch in system, yahdahyahdah. This is a shame, I'm not gonna pay Tmob $120 instead of AT&T for a package where I'm using 1 MB/month.

[GIRLLLLLLLLLLLLLLLLL]

The same settings I always have been. Internet2