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07-08-2009, 11:10 PM #1
The way I got web2go as tzones price
I started making my calls to tmobile customer reps yesterday as well as talking to representatives on the online chat thing they have. I kept trying to get the tzones 5.99 plan but they just kept saying it was grandfathered. I gave almost every excuse I have read on this forum as well as others I found on google. None seemed to work. So after about calling over 10 times, I called for the first time tonight saying,
"Im sure you read your logs about me calling for the tzones 5.99 plan numerous times over the past few days. And I said even though it was "grandfathered, Is there anyway you can add it? I have seen people as of yesterday being able to get it added, and she said they are unable to do that and some other stuff. So i said well I know you have the web2go feature but I really do not want to pay 9.99 for something that I dont know if I will even get the full money worth. Is there anyway you can give me a promotion of having the web2go for the same price as the tzones 5.99 plan jsut for a month or so to see if I want it? So she said well you have been a paying customer since 07, Im sure we can do that for you. Then she got an error doing it and asked me to hold on. After being on hold for a few minutes she said she gave me the 9.99 internet and when the bill comes in I will have been credited 4 dollars off the account. So it reads 9.99 then at bottom it would subract 4 dollars. I said how long would this promotion work and she said it would end after a month so August 8th for me. And that if I wanted to renew it after I can. At least I got it for a month, now when the month is up Im sure I can call back saying a customer rep let me have it for the same price as the tzones since that service is grand fathered.
Just thought I would like to share with everyone in case someone else wants to try it.
If you have any questions let me know.
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07-09-2009, 09:53 AM #2
why don't you just suck it up and pay the 9.99, its not worth the hassle to complain just t save four bucks. you are already saving a ton of money with the 9.99 plan compared to att 30 plan anyways
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07-09-2009, 05:16 PM #3My iPhone is a Part of Me
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i just got another tzones added last night, i told her to add tzunl599 about two minutes later she came back and she said Done!
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07-09-2009, 07:32 PM #4
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07-09-2009, 08:16 PM #5My iPhone is a Part of Me
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I use it all the time it used to be all over the forums
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07-09-2009, 09:52 PM #6iPhone? More like MyPhone
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07-09-2009, 10:02 PM #7My iPhone is a Part of Me
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Epc



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