Quote:
Originally Posted by blkcadi
well, that's good info, but my question would be, why isn't effecting everyone. I know of a ton of people that are not having the problem. Perhaps go to T-MO live support chat and see if T-Mo is aware.
|
Quote:
Please wait while we find an agent to assist you...
You are currently at position number 1 in the queue.
You have been connected to Francine G.
Francine G: Hi [NAME], welcome to T-Mobile live Chat. I’m Francine and I will be happy to assist you. My rep id number is 1320053. Please give me a moment to review your question.
Me: ok
Me: this isn't really an account-type question, it has to do with the network itself, not any particular issues with our account
Me: this issue spans all five of our phones on the account, four different models of phones
Francine G: [NAME], I just found out that this is an issue with the system and we don't have a lot of information on it yet. I do know that other customers are having the same issue.
Me: ah, ok
Me: how long has this been an issue?
Francine G: It seems that it just today or over the weekend. No time estimate yet. Like I said I don't think the technical support team knows of it yet.
Me: well, we've noticed it as far as a week ago, so if someone could notify the tech team that would be great
Francine G: We usually get the information right away but there is nothing yet. You can still send though right?
Me: oh yes, everything is working fine, its just the timestamps, they are off by several hours
Francine G: Yes not a problem because a lot of customer have the same issue that I am seeing on the chat.
|
then there was the thank you's and goodbye's, not relevant so i cut them out. however, t-mobile customer support is always wonderful

anyway, there you guys have it