I just chat with the agent, here is what happened (JUST PART OF IT)...
I now have a list of terms and conditions I need for you to review. When you are finished, let me know if you agree to them.
Emily P: 1. You remain bound by the Terms and Conditions of Service agreed to at activation with T-Mobile.
2. By participating in your the employee account program you will be eligible to receive a variable discount on your monthly invoice determined in accordance with the terms of the master agreement between your employer and T-Mobile.
3. T-Mobile may release your Account Name, Mobile Number, Employee ID, or other account information to your employer for employment verification purposes.
4. The variable discount will only be available as long as your employer participates in the employee account program with T-Mobile and then only for the term of your employment.
5. Your current bill cycle will change to 10th.
6. The discount may take 30-45 days to appear on your bill and will be listed under the “Adjustment” section of your statement.
PN: Agreed
Emily P: Excellent.
Emily P: I'm going to add the discount now. I'll be back in a couple of minutes to confirm the changes.
PN: ok
Emily P: Thank you for waiting.
Emily P: I've now completed your migration. You wll begin to see your discount within 30 to 45
PN: all right
PN: Thank you so much for your help
Emily P: You're welcome.
Emily P: Do you have any questions?
PN: no
PN: you have a great weekend
Emily P: Thank you for contacting T-Mobile Chat, and thanks for being part of our family.
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Last edited by tucapital; 02-20-2009 at 07:18 AM.
Reason: Automerged Doublepost