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01-29-2008, 09:21 PM #41
Heres the response i got from Goosync about the 1hr time difference when i sync from the ipod to GCal
"I've checked the sync logs and they show that your device is sending the time incorrectly during the sync process.
Your device did not convert the time of the event into UTC before it was sent to GooSync (it also failed to take into consideration any DST settings)".
going from GCal to the Ipod is ok, its just one way and it only seems to have started since i updated to 1.0.3 so hoepfully the developers will see this and have some ideas
01-29-2008, 10:55 PM #42SyncJe for iPhone, wireless sync with SyncML servers
Sorry for my lack of response lately, I've been having a tougher than normal time with the forum loading....
I have had reports of it working fine with 1.1.3, but I do not recall the servers used, so goosync may not be one of them.
Will look into it...
I'm sorry to hear about your customer service experience. If you can PM me with all of your issues, I will look into them. The iPhone and jailbreaking technology can be pretty bleeding edge, which makes it hard for the support folks to keep up to date with their training. I am helping them, and posting here, because we realize this, and are making every effort to support all of our customers as best as we can. We are working through issues as quickly as possible, and releasing updates almost weekly. All that being said, not receiving any sort of response from support is unacceptable, and I can assure you, not the norm.
We offer fully functional, 15 day trials with all of our SyncJe applications. I encourage you, and everyone else, to try out the app for the 15 day trial before paying for it. What is one person's minor annoyance, could be another's dealbreaker. If you are not happy with the app, or it does not meet your needs, it will not cost you anything.
Thanks to everyone for their patience...
01-30-2008, 12:42 AM #43
01-30-2008, 01:03 AM #44
Sorry Lou, was just trying to get max exposure cos i use this app so much. is here the best place to post?
01-30-2008, 10:41 AM #45
I truly appreciate your response and I feel most my frustration is most likely beyond your control, and stems from the BlackBerry/SyncJe and lack of support. Either way, I'll will forward along in PM a list off issues that I'm experiencing. Again I do appreciate the response and by no mean was my statement above directed toward you.
01-30-2008, 06:46 PM #46
I also get 'Alert command was not accepted' and configuration is ok because i use previously without problem.
System: 1.1.2 otb with goosync account.
And I have a license and I get license number invalid, contact support.
I think that all this is related with software restore. I did a restore because i tried 1.1.3 and regret it and restore back to 1.1.2
I send an email to support but i dind't receive any replu in the last 5 days.
Last edited by hormigo; 02-01-2008 at 03:06 AM.
01-31-2008, 07:50 AM #47
Quick question, same issues as the above, it seems that everytime the unit is restored the registration license locks out. With the frequency of Apples updates, will you all be looking other types of device registrations? As of now, everytime we restore, we have to email nexthaus support and have the license reset.
01-31-2008, 07:03 PM #48
to fix this problem (the "Alert Command Not Accepted" problem), you need to remove your iPhone as your device in GooSync and then add it back again. I had the same problem and that was how I solved it.
to fix the license # problem, you need to email [email protected] with your license name and license number and ask them to reset it for you.
Last edited by newrazr; 01-31-2008 at 07:05 PM. Reason: Updated info & doublepost
01-31-2008, 08:36 PM #49SyncJe for iPhone, wireless sync of calendar, contacts, and notes with SyncML servers
Email [email protected] for the reset, info goes to a wider distribution list who does not necessarily need to see the email.
Thanks for the PM.
02-01-2008, 05:30 AM #50
appreciate the updates Lou. ill stick to just this one post then. looking forward to getting my hour back! if its a problem with the updated version i dont suppose theres anyway to go back down to the original?
02-02-2008, 05:59 AM #51
They have a HOWTO for manual entering of settings for every phone (in case that the configurational SMS fails) and there I saw what's the server address, and that folders are "calendar" and "contacts", but when I try syncing through SyncJE, I don't pass authenticating...the same you said happens for some other site you tested.
Does it means that you people at NH should cooperate with every single site of this kind in order to have SyncJE working with them? It would be a pain in the neck
02-02-2008, 07:46 PM #52Using SyncJE with 1.1.3
Recently upgraded to 1.1.3, but after I installed SyncJE, now it just opens and immediately closes without any error given. On another site, I saw Lou had said that it should work with 1.1.3 so I thought it may have to do with permissions so I went through and used chmod 775 on Info.plist and SyncJE application and folder. This didn't help either. The only thing I can think is maybe it still "knows" my phone and that I've used it before and the license is not there anymore since the upgrade of firmware?
02-02-2008, 09:44 PM #53
I'm running 1.1.3 (Nates method).
Running SyncJe alng with Goosync and sync'ing bothe contacts and calendar.
Calendar syncs fine. Contacts sync, but I have a problem with the resulting sync. Phone numbers in the contacs are not recognized by the Caller ID feature of the phone.
i.e. I'll get a phone call and it will display the number only, even though its a number in my contact book.
My solution to resolve this was to resync via iTunes with the option to override existing iphone contacts.
02-02-2008, 10:41 PM #54
02-03-2008, 01:58 AM #55
noone else getting that 1 hour time thing?
02-04-2008, 03:58 AM #56
Did you find a solution for this yet?? I'm on the same boat I'm almost thinking about going back to 1.2
I give up SyncJe/Nexthaus is a waste of time, regardless of their lame postings. Stay away from that app.
Last edited by apples2apples; 02-04-2008 at 03:58 AM. Reason: Automerged Doublepost
02-04-2008, 05:09 AM #57
Can someone post a 'working' notes sync solution for SyncJE?
02-05-2008, 02:36 PM #58
I have the same problem as well. SyncJe opens and closes on 1.1.3 fw. Upgrade to 1.1.3 was done through installer (Dev Team). SyncJe was installed AFTER the upgrade. Contacted SyncJe's tech support about this problem and they asked me to reset bunch of things but that didn't fix it either...oh, well!
02-05-2008, 08:28 PM #59wireless iphone sync
As an FYI as to why someone would purposely deviate from the standard... It could be with the best of intentions in mind. For example, some email programs do not meet the RFC for email, which all mail clients are supposed to follow. An example is that some will try to "cheat" to speed up the user experience by requesting from the mailserver multiple queries at the same time, instead of issuing one, waiting for a response, then issuing another. Then again, it could also be that they are incompletely following the standard Think of your browsers also, you would think that it's all just webpages, the browser shouldn't matter, but as anyone who has done some site development can attest to, IE and FF can show a very different page if you aren't careful to account for both.
I would give mobical a shot, as far as I know, the only current issue with them is that notes partially sync (one or two lines).
We try to make it work for everyone. Sorry to see you go, hopefully you will try us again in a few months.
Last edited by LouN; 02-05-2008 at 09:04 PM. Reason: Updaded with info RE deviation from standards....
02-06-2008, 04:00 AM #60
Lou, appreciate the updates. any news on the time difference problem?