
02-05-2009, 02:13 PM
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Livin the iPhone Life
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Join Date: Aug 2007
Device + Firmware: Jailbroken White 32GB 3GS
Operating System: Leopard
Location: Las Vegas, NV
Posts: 1,256
Thanks: 130
Thanked 95 Times in 66 Posts
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Screw iRealSMS
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Ok, so as some of you know im sure, I am an avid user of iRealSMS and love their software. But apparently, you are only allowed one serial replacement in case you get your iPhone exchanged due to manufacturer defects. I just got a replacement yesterday and emailed iReal about it and they said they only give one serial replacement. Well, here's the convo:
Me: "Hello. My iPhone had problems and I just got a replacement today and need my serial number changed so my license for iRealSMS will work. My new serial is 5K*********. Thanks."
Their reply: "Hello this is the 3rd replacement
Only one license change is granted normally..."
So I replied: "So let me get this straight. You guys charged a pretty hefty amount for your first version of software /and/ for an update to your software that I had already purchased and because Apple, the makers of the iPhone, have given me faulty hardware resulting in me needing replacements, you will not give me a new serial for my iPhone even though I have paid you people twice in the past for your software. I own a license to your software, I paid for it, and no where on your website does it say I only get one license change. I own a license and I am entitled to have a working serial no matter how many times I have to exchange my phone with Apple due to faulty hardware. I expect a working license for my new phone or a refund so I can go buy an SMS application who's developers have the customer's best interests at heart. Thank you."
In retrospect it might have been a little harsh but I am pretty much done with iReal. Is mySMS like this about their licenses or no? I am thinking of switching to either mySMS or biteSMS
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