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Studies just released by RBC Capital and ChangeWave Research polled iPhone 3GS and Palm Pre owners on their respective levels of satisfaction with their devices -- then compared them. In...
08-14-2009, 07:15 PM #1Palm Pre, iPhone 3GS owners' satisfaction polled, compared in new study
Studies just released by RBC Capital and ChangeWave Research polled iPhone 3GS and Palm Pre owners on their respective levels of satisfaction with their devices -- then compared them. In the studies, 200 iPhone 3GS users and 40 Palm Pre owners were polled. Overall, 99 percent of owners of Apple's phone proclaimed themselves to be "satisfied," while 82 percent of that number declared they were "very satisfied." The poll of Pre owners showed that 87 percent are "satisfied," and 45 percent of those owners describe themselves as "very satisfied." Interestingly, the 42 percent of "very satisfied" customers are the highest score ever attained by a Palm device, and it's a number that's only ever been bested by RIM and Apple. When asked about their respective reasons for buying their devices, Palm Pre owners listed the touchscreen interface, ability to multitask, and ease of use in the top three, while iPhone users cite its touchscreen, ease of use and faster web browsing as its biggest draws. So what about drawbacks? iPhone users (a whopping 55 percent of them, in fact) say that AT&T's network is their main gripe with the device, while Pre owners list short battery life and lack of third party apps as the devices biggest drawbacks. All in all, a pretty good showing for both -- though the microscopic sample size (especially for the Palm Pre) makes us wonder about the validity of the findings a bit.
08-14-2009, 11:34 PM #2
This is OVIOUSLY a marketing scam.
First rule when running an experiment, you must have the same base number. You can't ask 200 iphone users how they like their phone, then only ask 40 pre users how they like their's. the 18% of people that were VERY satisfied with their new 3gs, made up 36 people, as the 42% of very satisfied people from the pre group, only add up to 17 people. 99% of the iphone users tested, 198 people, said they were satisfied with the phone, only 87% from the pre, 35 people. Companies throw in percents to fool most people, but clearly the iphone is still rated batter.
I'm very interested in the pre's next design.
Also just to add, the only reason most of those 200 people didn't LOVE their iphone experience was because they were stuck on att, let them run that same poll with 200 unlocked iphones, and 200 unlocked pre's, and I wonder who the victor would be.The only thing I ask in return for helping, is that you click the thanks button, Thanks!
08-15-2009, 03:19 AM #3
With such a small sample the results are fairly irrelevant.
But I doubt if the results will surprise anyone.He who asks a question looks foolish for 5 minutes. He who doesn't ask a question remains foolish forever.