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08-14-2009, 05:32 AM #1White MacBook dead. Apple Store screwing me.
I have had an unfortunate event. Two days ago my white MacBook has started to misbehave. I have turned it on, and it powered itself off after a minute. It probably did that about 4-5 times. Eventually, it booted and stayed on for the rest of the day. This has happened with a fully charged battery and plugged-in. Since it has worked for the rest of the day, I did not think more of it. Weird boots have happened before rarely.
Yesterday, it booted fine, but the keyboard was misbehaving. The option key was stuck in the ON postion without being physically pressed. Some letters worked, others created the option+letter key combination.
So, I have taken it to the Apple Store. I have a got a call an hour later saying that he removed the top case and found a small stain in the bottom-right side of the keyboard, which according to him is evidence of liquid damage. The warranty has been voided. The warranty was actually going to expire today on the 14th.
I find this highly suspicious. I have taken great care of it. Besides a scratch or paint transfer on the bottom case next to the exhaust, which I have no idea how it happened, and yellowing of the touchpad, it looks like new. I have read that the MacBooks turn yellow, mine has in less than a month of use. Maybe, due to heat, it has turned yellow or brown inside.
It's pssible they saw that my warranty was going to expire today and thought to screw me. If it's going to expire in one day, why help him?
They want $230. $130 for the top case. $100 for work. I told him to disassemble it further due to the weird boots. I have not yet received a call back if he has found more damage.
I've seen laptops taking a bath. You could float Noah's ark on them. They have major flooding stains from coke, smoothies, and other beverages. I don't drink that suff, nor have I on the day in question, nor did anyone else use it.
It's my only machine. My only means of communication with the planet is my iPhone. Suggestions?
08-15-2009, 12:31 AM #2
Well, If I were you I would have purchased applecare either from ebay for the macbook and basically it would be fixed for free for whatever else wrong for 3 years. My next option would be to purchased a great condition macbook off ebay from a trusted seller and swap out harddrives and resell the macbook with issues and disclosing that piece of info to offset the cost of the replacement. My 2cents.
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08-23-2009, 02:33 AM #3
So, I thought that I should give an update. After the initial quote for $230 ($130 for the top case and $100 for work) to fix it due to liquid damage, I decided to wait a few days before going back to the Apple Store to research the issue. After a few days, I went to the store. The tech who quoted me the price was not there. When I asked when he will be there, I was told that they can't give out his schedule. One of the Genius Bar employees gave me a new price: $750. A new white MacBook is $900 with the education discount.
When I heard that price, I told him to keep it. I decided to call Apple customer support. I spoke to a few people until I have eventually been redirected to someone called Jen. I explained to her that the Apple Store won't give me a straight answer nor have they proven to me that liquid damage has occurred. She wrote some notes down and said that she will email me a case number. She also said that I should take it back, try to have another tech look at it by speaking to a manager, try to take it to another store, or ship it to a depot. That email never came. She lied to me.
I decided against talking to a manager. There was another person there with an iPod. They told him that they haven't found anything wrong with it, but if he wants to buy a new one and trade the old one, he'll get a 10% discount. He was very disappointed and expected that answer.
Clearly, I think that due to the shite economy, they are pressured to sell to keep the store afloat and deny warranty claims. I decided against speaking to the manager. He would be the one pressuring them.
I took the laptop back. It was dirty and had a few new scratches. I bought a top case from eBay. It's a factory second grade B, AKA scratched to ****, and some of the metal inside was bended, but I straighten it as much as I could. My old one hand an yellow touchpad, but no scratches. I found a YouTube video on how to disassemble and remove the top case. It's 19 screws and it takes about 5-10 minutes. For that work they were going to charge $100. Since they do this all the time, it probably takes them 10 minutes to disassembly, replace, reassemble. They charge more than a lawyer. What a ripoff!
Once I removed the top case, I was in for a shock. There was NO stain. Also, none of the Liquid Submersion Indicators (LSI) were triggered. Those LSIs are sensitive. They turn pink to red from humidity. Actual liquid does not have to touch them. They were all white. One might think that he was nice enough to clean up liquid residue if that was the case. I very much doubt that. The laptop had dust and hairs in it. If the tech had taken the time to clean up a stain, he would have spent 10 seconds with an air can to blow the dust and hairs away. This leads me to believe that he may not have disassembled the MacBook in the first place. He may have assumed that there was liquid damage on the right side since parts of the keyboard stopped working.
After installing the new top case, everything works. There are no issues whatsoever. I'm going to write an email to Steve Jobs because I've been cheated.
Last edited by SpookyET; 08-23-2009 at 02:52 AM.
08-23-2009, 02:47 AM #4
Apple geniuses at their best.I always feel sorry for the guy in the iPhone commercials. He always gets a call right in the middle of trying to do something
08-23-2009, 04:10 AM #5
I'll tell you 2 things 1) White MacBooks are a very, very bad purchase. 2) every company you buy from are 99% full of cowboys no matter how big they are.
It's a liberty they tried to scam you
08-23-2009, 10:08 AM #6
08-23-2009, 10:15 AM #7
whoa.. im sorry man.
ive always had really good luck with apple.
my nearest store has some really nice helpful people..
if you live in cali, all you have to do, is claim that the issue happened and was reported while IN warranty
since they knew about it while in warranty and did nothing they are still liable to fix it.
thats only in cali though..If i helped you, clicking thanks would be nice
08-23-2009, 10:50 AM #8
^Wow.. you're the first Californian person I've seen actually call CA "cali"I always feel sorry for the guy in the iPhone commercials. He always gets a call right in the middle of trying to do something
08-23-2009, 11:04 AM #9
^ What do you call it?
People around here call it Bankrupt
08-23-2009, 11:07 AM #10
^Lmao. Only the state's bankrupt and the Terminator IS helping it out
The people are pretty darn rich.. like CHA-CHINNGGG
well.. except in the ghetto places...
Last edited by angiepangie; 08-23-2009 at 11:07 AM. Reason: Automerged DoublepostI always feel sorry for the guy in the iPhone commercials. He always gets a call right in the middle of trying to do something
08-23-2009, 11:10 AM #11
^ no comment
08-23-2009, 11:49 AM #12
The TERM... can't do sh.. because the legislature is full of greedy old dicks. Cali government has been locked for 10+ yrs and is not likely to change anytime soon. The only thing they can agree on is raising taxes --- or changing a current tax to a FEE then adding more taxes to claim tax-neutral. Bull....
Can you believe it .... they're going doing this to the 18 cents/gal tax as we speak. Renaming it to a FEE then adding the equivalent tax someplace else. No wonder people are leaving in droves ...
Last edited by Mes; 08-23-2009 at 11:49 AM. Reason: Automerged Doublepost
08-23-2009, 12:04 PM #13
haha. don't we already have the highest gas prices anyways?
08-23-2009, 09:30 PM #14
lol yes! they do. and yes! wer poor.
and YES! its cali not CA.
because cali sounds cooler.
but they did something, and now they have money.
and their building us a new school
yay 5 story concert hall....If i helped you, clicking thanks would be nice
08-23-2009, 09:52 PM #15
"your tax dollars at work"
Our construction just finished.
08-23-2009, 10:13 PM #16
i dont pay taxes
or well, not yet...
and omg i think we just destroyed a thread in like 10 posts...If i helped you, clicking thanks would be nice
08-23-2009, 10:57 PM #17
Haha. I was just quoting the billboards
Welcome to the high-paced world of thread hijacking.
Where are Stealth and Melech?
08-31-2009, 12:27 PM #18
Uhm, back to topic a litte…
Seems like warranty experiences with Apple vary. A lot. I bought a Mini 2 years ago in October. Last year in December it broke. I took it to an authorized dealer (not an Apple store; the only one in the entire country is Munich), and according to a technician there, the logic board was broken and he told me it would cost, including a half hour of work, around 400€, because my warranty expired two months earlier.
He said he would call Apple to see if they couldn't do anything as the warranty just recently expired, but said he couldn't promise they'd pay for it. A few days later he called me and said that Apple is paying for the hardware and I only had to pay the half hour of work, which was like 50€.
So they covered it, even though it didn't have any warranty anymore. Guess it does make a difference where you take it to, and if I should ever have a problem with my new MBP, I know where to go.
09-01-2009, 11:03 AM #19
there's probably a sensor tripped that you don't know about or can't see.
shouldn't have bought a white macbook
10-08-2009, 02:42 AM #20
That sounds very suspicious, is there any way you can take it to a different store or at least get a different tech the next time you're in there?