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10-29-2013, 11:24 PM #1
Another Class Action Lawsuit Brought against Apple, This Time Over "Defective" iMacs
It appears that another class action suit has been brought against Apple, this time alleging the company knew about but didn’t address a fault with displays in the previous generation of 27-inch iMac desktops. Corbin Rasmussen of Idaho Falls, Idaho says in the complaint that his 27-inch iMac began to experience trouble with the display 18 months after his purchase. Specifically, half of the display went dark, which Rasmussen says impacted his use of the computer for things like watching movies or web browsing.
After examining the computer, Rasmussen claims that Apple told him a repair would run $500 because the desktop appears to be out of warranty. He believes that Apple should offer the repair for free after pointing to a 300-page-long thread on Apple’s user-to-user support forums as evidence that the problem is widespread enough to warrant special action. The complaint mentions the following regarding the matter:
Despite numerous complaints mounting in Apple's online forums and lodged with Apple Care customer service representatives, Apple has refused to publicly acknowledge the screen dimming defect and has failed to stand behind its representations and products and offer a fix for impacted consumers.
We’ll have to wait and see which side wins this battle.
Source: Scribd via GigaOm, Apple Support Communities, TechCrunch
10-30-2013, 12:49 AM #2
10-30-2013, 08:08 AM #3
There is a thing called APPLECARE!!! If you can afford a iMac you can afford the extra fee to protect it after the warranty expires. Just another cry baby that didn't use his head when he purchased it. Sue happy AMERICA...
10-30-2013, 08:42 AM #4
10-30-2013, 07:42 PM #5
If he had just purchased the 3 year Apple Care Warranty then it would be a free fix. He'd still have 18 months left to get it fixed. So an extra $99-$150 up front to not pay $500+++ to fix a display in 1.5 years.
10-30-2013, 09:22 PM #6
I got my money's worth with Apple Care on my Mac Pro. They replaced the GPU 3 times and the third time they upgraded me for free. They replaced the Logic Board because they thought that was the issue with the GPU the first time. All said and done.... $800 logic board, and 3 $400 GPU's (those are retail prices of course but thats what they would have billed me).