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Thread: Scalpers Booking and Selling Apple Store Genius Bar Appointments Online

  1. #1
    MMi Staff Writer Akshay Masand's Avatar
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    Default Scalpers Booking and Selling Apple Store Genius Bar Appointments Online


    Scalpers seem to have set their sights on a new, in-demand product with limited availability: Genius Bar appointments inside Apple’s popular retail stores. According to Beijing Morning News, local ticket scalpers in Beijing are charging between 10 and 40 yuan ($1.63 to $6.52) for a Genius Bar appointment after booking up all available appointments months in advance. The trend is causing trouble for some Apple product owners in the area, as getting to a store is sometimes difficult due to their work schedules. These Apple customers are then left with a difficult choice: to pay the scalpers for a ticket or hope there is a no-show and a place opens up for them in the Genius Bar queue.

    According to one of the customers:

    [Booking service at an Apple Store] is difficult like [getting a] Spring Festival train ticket.
    The customer was referring to the Chunyun period, a time of extremely high traffic load in China, which typically starts 15 days before the Lunar New Year. During that period, scalpers often charge double or triple the usual price for a railway ticket. After having failed to secure a Genius Bar appointment through the normal routes, one report was offered up slots at the city’s Apple Stores within minutes by scalpers. After receiving login details for the booking from the scalpers, the reporter was able to access the appointment on Apple’s site in order to change the details to his own, ensuring there would be no problems with the newly acquired time slot.

    The reporter ended up contacting the manager of the Apple retail outlet, relaying the process he had just gone through and asking whether the store or Apple would be doing anything to stop the network of scalpers. There hasn’t been a response to this question since it was asked.

    Apple’s retail outlets are high traffic locations which welcomed 120 million visitors in the last quarter of 2012, and this is even more so in the world’s most populous nation. One Beijing location, according to the report, sees hundreds of Genius Bar reservations made per day and appointments for iPhone and iPad maintenance stay in short supply in the city. Other observers also noted that low appointment availability is something of a regularity in Hong Kong as well.

    We’ll have to wait and see if Apple does something to put an end to this and in the meantime, hopefully this trend doesn’t extend to other locations.

    Source: Beijing Morning News via AppleInsider

    Twitter: @AkshayMasand

  2. #2
    How about something as simple as requiring the serial number of the device(s) that need(s) service and if the product doesn't match, turn them away.

    Then if there are too many missed appointments for a serial number, ban that serial number from future appointments, making it by mail only.

  3. #3
    Whoever thought of this is a genius!

  4. The Following 2 Users Say Thank You to xhazex9x For This Useful Post:

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  5. #4
    Surely simple tool would be to use apple id's and make them non transferable

  6. #5
    Quote Originally Posted by cmwade77 View Post
    How about something as simple as requiring the serial number of the device(s) that need(s) service and if the product doesn't match, turn them away.

    Then if there are too many missed appointments for a serial number, ban that serial number from future appointments, making it by mail only.
    Thats a good idea, would be nice if this could be communicated to apple

  7. #6

  8. #7
    iPhone? More like MyPhone SirZyrion's Avatar
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    Here in AZ, sometimes you can't get an appointment for 2-3 days out, and I live about 6 miles from two different Apple stores. It's the same for their class schedules too. I wonder if scalpers are camping out...

  9. #8
    iPhoneaholic Norb's Avatar
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    Fother muckers need a jucking fob.

  10. #9
    If I had a nickel... thazsar's Avatar
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    I need to do this for iPhone releases!!! I could make a killing!

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