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03-24-2011, 11:55 AM #21
By the way, I sent the following letter to the heads of T-Mobile and AT&T and sent a copy to the head of the FCC:
We are long standing T-Mobile customers and we have been reading about your proposed merger with AT&T and I have to say that if you do go through with the merger we will be moving our service elsewhere, here is why:
At work we have AT&T Wireless for our iPhones and the customer service is the worst that I have seen with ANY company.
In addition, the parent AT&T company is terrible about responding to problems with our internet. We do use a third party provider, but have even tried using them directly and they have always taken 2-3 days to come out to fix anything, not something that is good in a business environment and not something that I will put up with in a cellular carrier personally.
Prices go up on the new carrier’s plans.
Customer Service always reverts to the lowest common denominator (in this case AT&T).
The cell towers get even more overloaded than they already were, because ehty are now handling a combined amount of traffic, unfortunately, the combined traffic doesn’t spread out equally over the both carrier’s towers.
Additionally, cell phone company mergers have always been bad for consumers, between my wife and I, we have been through four cell phone company mergers, the claims are always the same:
Your existing equipment will continue to work with the new service
Your existing sim card (when applicable) will continue to work
Your existing plan will be honored
The results are also always the same:
Your equipment does continue to work, but only on the old cell towers, never on the new company’s towers. In addition, after a while mechanisms are put into place (intentionally or not) that prevent the old equipment from holding on more than a 5 minute conversation wnithout dropping calls. This ends up forcing you to buy a new phone to continue to properly use the service.
You existing sim does much the same thing.
Your existing plan is only honored until you buy a new phone or have to get a new sim card.
We have remained loyal to T-Mobile over these years for the following reasons:
Customer service goes far above and beyond that of other carriers (especially AT&T, whose customer service ranks as the worst customer service of any company that I have dealt with and I have dealt with some pretty bad ones)
Prices are extremely competitive, not only on the plans, but on the phones, even without a contract
Coverage is usually about 30% better than AT&T in the places that we go. (Same location, T-Mobile will have service and AT&T will not)
Even when AT&T does have coverage, about 20% of the time, I cannot make a call or use data. Data is especially bad for AT&T at Disneyland (a place that we frequent a lot, so this is extremely important)
Please be aware that there are many out there that feel much the same way, look at the comments on the articles on iphonehacks.com, modmyi.com, iphonefreakz.com, macrumors.com, zdnet.com
Also, as I am sure you are already aware, if the merger does go through, your customers will legally be allowed to terminate their contracts without paying any ETF, due to a substantial change in the contract. (In this case changing the company who the contract is with).
As you can see, a merger with AT&T would be a bad deal for the consumer overall, a copy this email is also being sent to the head of the FCC to oppose the proposed merger.
The email address for the heads of AT&T and T-Mobile are:
[email protected] (CEO's Assistant, but is the most relevant address I could find)
To send an email to the head of the FCC, you need to use the following website:
Send E-mail to FCC Chairman Julius Genachowski
All of this information is quite easily obtainable from a Google search, so I have no problems putting the email addresses and link in my comments.
Last edited by cmwade77; 03-24-2011 at 12:02 PM. Reason: Updating email adddresses
03-24-2011, 12:18 PM #22Hope FCC rules AGAINST the merger....
Yeah, this deal would definitely stifle competition even more. Having 4 major players in the cell phone market is still good but going down to 3 major companies would make these companies less competitive with each other and drive up the prices. T-Mobile should be left on its own. I hope the FCC strikes the deal down.
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03-24-2011, 12:22 PM #23
I feel days ago most people on this forum were happy with the merger, now most don't like it? You all don't know what you want!!
03-24-2011, 12:23 PM #24
03-24-2011, 12:40 PM #25
IMHO if this merger goes through it's going to kill Sprint and hurt Verizon.
03-24-2011, 01:53 PM #26Reality Check
I think it is funny that everyone is against this merger, especially T Mobile customers... Deutsche Telecom has made their intentions clear in the matter that they wish to get rid of T Mobile USA. Sprint couldn't afford T Mobile, which is why AT&T is ending up with this opportunity. If AT&T gets the merger, you will see a significantly larger and faster network emerge, which is a wonderful thought. However, if the FCC denies the deal, all the T Mobile people complaining about AT&T, would you prefer to merge or get cut off??? Deutsche Telecom is LOSING MONEY on T Mobile and they are trying desperately to sell... But if they can't sell, the only other solution is to shut down and get out before the lose any more... Just food for thought.
03-24-2011, 02:23 PM #27
03-24-2011, 02:26 PM #28
03-24-2011, 02:28 PM #29
03-24-2011, 03:07 PM #30
im for the merger it doesnt matter much to me there is no real competition if AT&T and Verizon got together and said hey we want to charge 300 dollars instead of 200 dollars to upgrade to new phones we can do it if u do it and we both make more money then guess what thats what would happen cause there the 2 biggest companies in the U.S. so were at the whim of the companies the only reason why we havent gotten really screwed yet is they dont seem smart enough for collusion to occur
03-24-2011, 03:18 PM #31
03-24-2011, 03:33 PM #32
03-24-2011, 05:45 PM #33
03-24-2011, 06:20 PM #34
I hope it goes through. AT&T has always been good for me and this will make it better. Sprint and Verizon better pray this doesn't happen. Besides, there are tons of other GSM carriers out there. People are just hating because it is AT&T making the move. If it were another carrier this wouldn't even be a discussion.
03-24-2011, 07:03 PM #35
I am for it. I hope it goes through. There will still be 3 major players in the business. Also as someone pointed out T-Mobile USA is in the market to be sold. If it doesn't sale and since it is losing money then a choice must come up down the road.
ATT will be what 43% of the market with this and Verizon at 35%? Sprint was already low in the count in the first place but it will survive.
03-24-2011, 09:51 PM #36
Money talks!!!!!!!!!!!! if FCC get their cut, merge will happen.
03-25-2011, 07:37 AM #37
I pray the FCC says no!
AT&T's spokesman Michael Balmoris said, "We are confident that the facts will demonstrate that the deal is in the public interest and that competition will continue to flourish."
In the interest of the public and competition will continue to flourish!? Really? Seriously?
Why does t-mobile sell anyway!? They are better off than Sprint and from what I know not struggling!
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03-25-2011, 09:37 PM #38
I dont think yours or anyones comment will affect tmobile's merger, for them its a done deal. T-mobile wants it, and they dont care who there loosing, remember At&t wont care at all either. They are basically already together.
But I really want this together, it will bring more coverage and more choices. Cingular and At&t was fine, so was lots of other things.Username is 3GS, but theres stuff past that:
03-25-2011, 10:22 PM #39
I disagree that the Cingular and AT&T merger was just fine. It was riddled with problems, decrease in customer service, price increases (even though they said they would not do so).
Tmobile and AT&T will care if the majority of their customers leave.
There will not magically be better coverage, because they bot work on different frequencies. Everyone on one of the carriers will end up having to replace their phones (don't believe the claims that they won't, they will find a way to make you).
Note I also sent this to the FCC because they can put a stop to it.
03-25-2011, 10:32 PM #40
They have already said that they will move the t-mobile users to the ATT 3G frequency. Once t-mobiles 3G frequency is clear then they will use that spectrum to usher in LTE. ATT lost the bid for more spectrum when the government was selling it. This is ATT's chance to grab a spectrum too.