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02-28-2011, 06:12 PM #1Apple Prepping Employees For 'Joint Venture'
It turns out Apple's secret meeting for retail employees this past weekend was in fact for Joint Venture, a new service provided by Apple designed specifically for small business, particularly those with around ten employees. The service would provide "advanced and priority technical support for small business."
MacRumors and 9to5Mac have both gone digging for what the program comprises, and have found some interesting details for the new program. This is what they've discovered:
The service will allow genius bar telephone support and priority access for customers. Joint Venture members will be able to reach the Genius Bar by phone, instead of bringing their machines into a retail store. Members who do go into a store will receive priority access to genius support.
Members will receive loaner 15-inch MacBook Pros for any service that requires a computer to be taken for longer than 24 hours.
The program will also allow members to attend specific and specialized workshops that allow the business to integrate Apple products seamlessly into their work. Other perks include new-machine setup, data-transfers, and exchange set-up.
According to these reports, Apple will be charging $499 for up to 5 users, and 99$ for each additional user/year. These prices are on-top of the price of Applecare for purchased machines.
02-28-2011, 06:26 PM #2
Wow ... I wonder what the market is going to be for something like that !!!
02-28-2011, 06:33 PM #3
Interesting. This pretty much closes the loop as far as enterprise is concerned. If apple can continue their consumer drive I see a reverse roll in the entire computer industry. Now if only Apple would make 100% of their products in the US. Hmmmm. Lol.
02-28-2011, 06:42 PM #4
kinda interesting that this is on MODmyi, a site dedicated to those of us that wouldn't be caught dead at the genius bar with all our jailbroken apps and No-Nos when it comes to what apple wants us to do with our phones...
Plus I bet any information that can be had at the genius bar can also be had in less time than it takes to drive to the genius bar via a google search.
Either way, good info to have and thanks for the article Matt. It was well written and informative.
02-28-2011, 07:29 PM #5
Genius Bar = Over glorified Geek Squad = BS support = Failure to help for anything. Honestly the whole genius bar idea is good, but only if the workers know a thing about technical support.
02-28-2011, 07:34 PM #6
02-28-2011, 07:42 PM #7
Personally, I have had a HW defect or two and suffering thru a few minutes with them was much better than if I had to get Sony or Nintendo to 1st own up to a problem, let alone fix it in any short time frame.
02-28-2011, 07:46 PM #8
The Alyona Show: Geohot Interview 2/24/2011
A new Geohot interview is out from the The Alyona Show. The interview talks about the latest PS3 hacks and what Geohot thinks of Sony’s (recent) actions, and his lawsuit. Geohot says in the interview that he is confident of winning the lawsuit against Sony, and the lawsuit is just a “scare” tactic to steer hackers away from the PS3. “Fear doesn’t win and its something [Sony] will never learn”
[ame=http://www.youtube.com/watch?v=5h-cTkfKbA4&feature=player_embedded]YouTube - Geohot's Latest Interview[/ame]
02-28-2011, 08:04 PM #9
02-28-2011, 08:10 PM #10
I missed my final interview 2 weeks ago to be a specialist! But if any of the group I was with get hired your business is in trouble lol
02-28-2011, 09:21 PM #11
Dumb/old people should not touch a computer. But, I guess I wouldn't have a job if it weren't for them. Thank you, America.
The Following User Says Thank You to Volerikan For This Useful Post:
Major Herbie (03-01-2011)
02-28-2011, 11:30 PM #12
Working at the apple retail store sucks (worse than you can ever imagine). The pay sucks, any promotion sucks, employee discount sucks, and the list goes on. It's a fast pace job just like Mcdonalds.... And for what it's worth, selling anything there sorta equates to selling handbags to chicks or selling shoes to a guy.
Last edited by Bluprint; 02-28-2011 at 11:54 PM.
02-28-2011, 11:39 PM #13
I think this sounds like a great idea. I could see using it in my business. Its better than paying for in-house IT guys.
02-28-2011, 11:42 PM #14
I took my iPhone 4 to genius bar. It had No Sim error...The Apple genius just took my iphone and gave me a new one...no words exchanged and since then my iphones working fine.
02-28-2011, 11:49 PM #15
I'd /much rather/ talk to the "holy" genius bar over the phone versus bringing my beloved Idevice to the apple store ANYDAY!!! (especially since it's jailbroken).... This could possibly be a good thing for us all....
03-01-2011, 12:00 AM #16
Mmmm you got an option to restore.^
I tried everything before walking in to Store.
03-01-2011, 12:08 AM #17
Last edited by GellBrake'rrrr; 03-01-2011 at 12:08 AM. Reason: Automerged Doublepost
03-01-2011, 01:41 AM #18
I see this as a play to the Genius Bar's real strength--support, not repairs. Anything more complicated than a DFU restore (for iOS devices) or Disk Aid/HDD swapout (for OS X) repair-wise gets sent to depot (read: mammoth facilities in Texas and California) or refurbishment factory (read: China).
The whole premise of the Genius Bar is to, frankly: fix stupid people's "easy" issues easily, to quickly determine if a user has a non-easy-fix problem, and to quickly get broken devices to a place where repairs can be done (and give the customer a refurb, i.e., a permanent loaner, for mobile devices).
03-01-2011, 08:02 AM #19
03-01-2011, 08:09 AM #20
Personally, this is a great extension of the personal support at the Apple store. Its akin to the business teller at a bank. I think its a smart move on Apple's part.