Many Core i7 Macs Dead on Arrival

[Paul Daniel Ash]

Reports are coming in that some of new iMacs with Core i7 Intel processors recently shipped from Shanghai are getting to their owners damaged or not booting at all.

There is already a long thread on the Apple support forum with a number of users describing he problems with their newly-arrived Macs. Many of them note cracked screens, with one reportedly showing a footprint on the surface. Some, more disturbingly, simply do not boot at all, such as the unit ordered by Engadget for review.

Numerous customers said the box containing their new system arrived in apparently undamaged condition, but that after they removed the packaging, they discovered that the computer had been damaged, most commonly the bottom left corner of the 27" IPS LCD display. Observers are speculating that the packaging used for the new large screen is insufficient to protect the computer that has to be shipped FedEx from China.

Gizmodo notes that Apple has been “extremely responsive” about the problem, and Apple is reportedly offering replacement iMacs for affected customers. However, this may involve a shipping time of two weeks, as Core i7 is an upgrade option not normally sold at retail.

image via zdnet.com.au

[1shuttle1]

Even if they have to replace 5%. The cheap packaging will pay off.

[Poseidon79]

That's a huge disappointment. I don't understand though why the core 2 duo 27" iMac shipped in the exact same box did just fine. Hmmm.....

[GmAz]

Maybe now apple owners will realize that just because apple sends you a shiny polished turd, it is still just a piece of ****.

[Melech518]

Maybe now apple owners will realize that just because apple sends you a shiny polished turd, it is still just a piece of ****.

Such an educated response. I thank you for your time sir. Do you offer seminars on your knowledge of Apple products?

I can say that over the summer when the 13" MBP was released, I received 3 by mail that were DOA. This however was at no fault of Apple, but FEDEX who left my machines in a truck in the 100° Florida summer sun. I think shipping conditions could play a big role in this. Apple should invest in some temperature sensors for their boxes when shipping.

[sandyt87]

That sounds like a worthy idea and apple should really think about it.

I know for most of the components and main PA valve stuff we get in for work have some form of temp indication on the packaging as well as a shock monitor. Basically if the indication is red we tell the company to stuff it and bring us one that isnt donald ducked.

Its an incentive for the package company to get it right or get fined for not doing their job right.

Imagine saying to your boss, " uh you know that £30,000 electron tube we were supposed to deliver? Yeah we're gonna get a bill in for a replacement because I couldn't care less about how I do my job"

Talk about dropping a bomb!!!

If apple can put moisture indicators in their handsets, then this should be easy. At least apple would be able to see who is dropping their products

SAndy

[rhekt]

thats unfortunate for these customers. im sure theyve waited a bit allready. glad apples jumping on it though.

[CaptainChaos]

People are going to love the i7. I just bought a HP with it and it is amazing. Instantaneous computing is finally here

Bummer about the packaging. I move freight and know what happens to shipments during their transit. I often raise an eyebrow at the handling of sensitive products.

It is nice to see Apple standing behind their products.

[snap1500]

Such an educated response. I thank you for your time sir. Do you offer seminars on your knowledge of Apple products?

I can say that over the summer when the 13" MBP was released, I received 3 by mail that were DOA. This however was at no fault of Apple, but FEDEX who left my machines in a truck in the 100° Florida summer sun. I think shipping conditions could play a big role in this. Apple should invest in some temperature sensors for their boxes when shipping.

The laptop did turn on a bit right? I don't think 100 deg heat is not much to render the laptop completely dead. I can understand the LCD not working (liquid crystal), or the battery failing, or maybe problems with the HDD but it should at least turn on (with AC plug if battery failed). Every other component in there were made to survive higher temp than 100 deg. If 100deg heat killed the laptops, then somthing is not right beause your car radio, GPS, sufferes this high heat every single day without failure...

[hancoma]

Ahhh outsourcing....regardless of the packaging, I absolutely love outsourcing...
Sarcasm...

[Fallguy]

Let the Apple bashing begin , again.
I agree that UPS and Fedex dont take care of their packages . I used to know someone that worked for UPS and he told me packages fell from their conveyors all the time. Plus they would throw them into the trucks so they could get done quicker . Best to always ship with insurance .

[Melech518]

I laughed when I read the thread title, then laughed again at this. Thank you good sir.

I still wonder why you remain on this forum when you have such hatred for anything with an Apple logo on it.

[hancoma]

Don't feed the trolls.
In Internet slang, a troll is someone who posts controversial, inflammatory, extraneous, or off-topic messages in an online community, such as an online discussion forum, chat room or blog, with the primary intent of provoking other users into an emotional response[1] or of otherwise disrupting normal on-topic discussion.[2]

[xwinger]

I still wonder why you remain on this forum when you have such hatred for anything with an Apple logo on it.

They're called trolls. No life, no friends, just sit on the computer all day trying to cause chaos.

He probably goes on Windows forums and says that Apple is the greatest just to piss those people off.

[Melech518]

Don't feed the trolls.
In Internet slang, a troll is someone who posts controversial, inflammatory, extraneous, or off-topic messages in an online community, such as an online discussion forum, chat room or blog, with the primary intent of provoking other users into an emotional response[1] or of otherwise disrupting normal on-topic discussion.[2]

They're called trolls. No life, no friends, just sit on the computer all day trying to cause chaos.

He probably goes on Windows forums and says that Apple is the greatest just to piss those people off.

Lolz at both of you.

[sandyt87]

Maybe its what their councilor told them to do to increase their self esteem. Go bash some apple products on an apple forum that'll help.

Its sad that in this day and age of people having a greater understanding of culture and whatnot, that some people still haven't mastered the basics of not being a complete arse.

and here endith the story.

Night kids

[xwinger]

Anyways

It's a shame that these computers are arriving damaged. I want one so badly.

[MetallicaFan1991]

Maybe now apple owners will realize that just because apple sends you a shiny polished turd, it is still just a piece of ****.

Lol that was funny!!! AND I have a MBP!

[atm_10142k]

Maybe now apple owners will realize that just because apple sends you a shiny polished turd, it is still just a piece of ****.

Did you ever thought that there maybe be a chance that the the shipping container that FEDEX used might have been dropped and the employee did not report it. I don't know why there are A** **le here complaining about apple this apple that and yet they use their products. This is by the way a forum for apple product/news. IF you don't like it go some where else.

[adrian1480]

shipped with a footprint.

I lol'd.