Apple Refusing To Repair Macs Belonging to Smokers?

**awesomeSlayer** · 11-22-2009, 10:29 AM

Originally Posted by Rota

Couldn't have said it better myself. This has politics written all over it.

Just one more reason why I won't ever stoop to the level of a mac.

WTF? This is NOT a PC vs. Mac! The main point of this is that you take care of your PC or Mac!

**drumstyx** · 11-22-2009, 10:46 AM

not a smoker at all myself, but this is pretty insane. Show me where you can find a reference to a smoker's house being an "extreme environment". No where is it classified as such. While I agree if you've got your ashtray next to an intake for 2 years, and you get a nasty caking in the computer. But in THAT case, apple needs to specify "do not put lit cigarettes near the intake vents". Since this comes with no prior warning at all, it's ENTIRELY not fair.

**nosliwsirhc** · 11-22-2009, 11:05 AM

If I bought a Mercedes and they told me I voided the warranty by smoking in my car on a regular basis then why fork out the extra dough for a German engineered luxury car? Just get a Buick and enjoy your freedom. I've bought four Macs within two years because I think that they creamed PC's. These days I'm not too sure of the difference except that if I'm using my Mac now I feel like I'm living in Soviet Russia and have to watch what I do around my computer or it'll rat on me.

**bbillh77** · 11-22-2009, 11:07 AM

I think they are right I haven't done customer comp work in a while but to make ppl understand someone needs to post a pic of a smokers computer. I think they should void if that is the reason for the problem

**1shuttle1** · 11-22-2009, 11:19 AM

Smoking has been proven to be hazzardous to your health. Preganant woman should avoid smoking during their pregnancy. Also Mac userS should avoid smoking during their warrenty period.

**chuckiecheese** · 11-22-2009, 11:53 AM

I am not a smoker, but this has got to be the dumbest thing I have ever heard!!!!!!! Everything causes cancer. You just going outside is a hazard cuz your inhaling carbon monoxide from the exhaust of cars....its not like the tar from the cigs gets into the computer!!!!

**reaves205** · 11-22-2009, 12:03 PM

What now Geeeeeee.
TELL THE TECS TO WEAR GLOVES!!!!!!!!!

**uglyboygq** · 11-22-2009, 12:07 PM

I'm sure Apple has techs who smoke. Problem solved by allowing techs who smoke work on smoked-out macs!

**rhekt** · 11-22-2009, 12:16 PM

talk about an extreme use of the paranoia of second hand smoke inhalation.

fortunately i dont smoke.

**1shuttle1** · 11-22-2009, 12:23 PM

Forse them to put a warning label on each computer in big print and see how long they stick to there morals when then loose sales.

**ALL DAY** · 11-22-2009, 12:36 PM

Is it only cigarettes? Lord knows my keys smell like bud and the apple on front has pieces stuck in it from rolling on top of it, but it's never been near a cigarette...

**GmAz** · 11-22-2009, 01:38 PM

Originally Posted by matthew1111

Asking me? I think thery're right. People have the "right" to smoke in someplaces, and Apple has the "right" to protect its employees...

You sir are a moron. If I owned a mac I'd take it back to them, say they smell arrogant and I refuse to be exposed to their douchyness. If apple sells products, you better ******* honor it.

**psychodave** · 11-22-2009, 02:00 PM

I don't blame them, when I did PC/Mac repair smokers machines were nasty and you get that tar crap all over your hands and clothes. Of course they should probably put wording for that in there EULA

**one1** · 11-22-2009, 02:06 PM

The genius geeks that work at apple stores are just the type of people who would be afraid to touch anything that does not come with a Steve jobs wipe cloth. Apple cannot prove in any way that a machine that has been in a smokers home is a "biohazard". Apple is seriously getting close to pushing away long time loyalists.

By the way apple, you think ALL your users wash their hands after taking a dump? Cigg smoke is what you are worried about being in that laptop? You suspect nobody on macs surf iternet porn, eh? Those sticky keys ain't tar smoke.........

**audi20fsi** · 11-22-2009, 02:41 PM

Ive seen some nasty machines come in while i was servicing an imac.. its true the amount of tobacco residue that resides in there cause logic board failure, its actually pretty nasty! I've denied coverage because of it!!

**noop** · 11-22-2009, 03:12 PM

this is complete bullshi!t. what's next?

**viperstarpoint9** · 11-22-2009, 03:26 PM

Let Smokers smoke, but if their computer has enough of the tobacco residue inside their computer to damage it with in the warranty period I would cite the adverse environment clause my self.

**n00neimp0rtant** · 11-22-2009, 04:34 PM

Someone tell me how the hell you get cigarette smoke inside a unibody notebook computer without intentionally breathing it INTO THE KEYBOARD.

**dmt123** · 11-22-2009, 04:52 PM

All the people saying that the techs should start to wear gloves are completely wrong, why do they have to conform and deal with the inconvenience of handling a computer in those conditions when you're the one who decided to be careless about where you put your ashtray. Besides, if you'd bother reading the posts from previous techs about the condition that the computers come to them, I guarantee you wouldn't like to handle that computer either.

**GTOpilot** · 11-22-2009, 05:34 PM

Originally Posted by awesomeiPod

It sounds like a discrimination, but it is a lesson for smokers to stop smoking.

Or a lesson for smokers to just say no to Apple products.

If smoking in the home CAUSED the problem (which I find hard to believe) then Apple might be right in denying warranty service.

Anything outside of that is just pompous posturing to promote themselves as the "good green guys"

Let the class action suits begin!!

Originally Posted by dmt123

All the people saying that the techs should start to wear gloves are completely wrong, why do they have to conform and deal with the inconvenience of handling a computer in those conditions when you're the one who decided to be careless about where you put your ashtray. Besides, if you'd bother reading the posts from previous techs about the condition that the computers come to them, I guarantee you wouldn't like to handle that computer either.

So whats next? My mechanic going to refuse warranty service because the fluids in my car can be considered a bio-hazard?

My furnace repair man going to deny me service because of soot buildup?

If a computer comes to a tech that is dirty....from anything be it smoke or soda spills or a twinkie stuck in the fan....put on some gloves and give it a good cleaning first.

This is something so ridiculously trivial I cannot even believe its become an issue.

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Thread: Apple Refusing To Repair Macs Belonging to Smokers?

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Originally Posted by Rota Couldn't have said it better myself. This has politics written all over it. Just one more reason why I won't ever stoop to the level of

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