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08-31-2009, 08:13 AM #1
HP Printer Problems Reported with Snow Leopard Upgrade
image via Apple
Shortly after the world started upgrading to Snow Leopard this weekend, reports began emerging that many Hewlett-Packard printers were incompatible with the upgrade. I would have found it hard to believe that HP would tell customers that they needed a new printer if not for being one of those miffed customers myself. As I scoured the web for reports of similar problems today, I found Computerworld on top of things as usual. They're out with an extensive piece highlighting the play-by-play printer problems brought out by the Snow Leopard upgrade.
"We're very disappointed with the way 10.6 has worked out in our office," said Ed Mcknew in a message that kicked off a long printer complaint thread Friday night. "We have an HP LaserJet connected to our Airport Extreme router, and none of our three office computers can find it on the network. We also have an HP DeskJet 4180 printer/scanner connected to our main computer (a USB connection) and that won't work either, because the HP printer software keeps crashing. Now we're faced with having no printers tomorrow."
Computerworld, however, noted that the list was peppered with more than a few errors. What isn't an error - sadly - is that HP has dropped support for many of their printers. And its this very situation that is causing headaches and frustration this morning for both HP customers and customer service reps who have likely had a less than amicable weekend together.
Printer issues aside, other compatibility problems are being ironed out elsewhere. Photoshop problems, for example, are similarly causing an enormous degree of frustration today. After my version (CS3) started crashing only minutes into opening a project, I was told by Adobe that the time had come to upgrade to CS4. Regrettably, though, patching up printer problems could prove considerably more cumbersome.
Although some are quick to snap at Snow Leopard (or HP, or Adobe, etc.) for the glitches in its initial baby steps, Apple has done a stellar job of trying to keep users informed of incompatible software.
In addition, just this morning our friends at Apple Insider released a list of applications moved to the "Incompatible Software" folder by default upon installation of Snow Leopard:
* Parallels Desktop, ver. 2.5 and earlier
* McAfee VirusScan, ver. 8.6
* Norton AntiVirus ver. 11.0
* Internet Cleanup 5 ver. 5.0.4
* Application Enhancer ver. 2.0.1 and earlier
* AT&T Laptop Connect Card ver. 1.0.4, 1.0.5, 1.10.0
* launch2net ver, 2.13.0
* iWOW plug-in for iTunes ver. 2.0
* Missing Sync for Palm Sony CLIE Driver ver. 6.0.4
* TonePort UX8 Driver ver. 4.1.0
* ioHD Driver ver. 6.0.3
* Silicon Image SiI3132 Drivers ver. 126.96.36.199
In addition, the following software is restricted from opening within Snow Leopard:
* Parallels Desktop ver. 3.0
* VirusBarrier X4 ver. 10.4.4 and earlier
* SPSS 17 ver. 17.1
* Director MX 2004 ver. 10.2
* EyeTV ver. 3.0.0 to 3.1.0
* Ratatouille ver. 1.1
* Aperture ver. 2.1.1 and earlier
* Keynote ver. 2.0.2 and earlier
* AirPort Admin Utility for Graphite and Snow ver. 4.2.5
It's understandable that everyone is a little impatient. For those, like myself, who often work from home and utterly depend on their Macs, printers, and Photoshop, Monday mornings like these can be the reason why Aspirin is worth buying in bulk. But after upgrading to Mac OS X Snow Leopard, some degree of patience is going to be required on our part as we work through issues of computability that - despite another bout of frustration - we always get through anyway.
08-31-2009, 08:18 AM #2
Ooo thanks... that's why Parallels was fine on my snow leopard... it was version 4! And I have an HP printer... can't wait to test it out.
08-31-2009, 08:22 AM #3
second comment! (so close to first) lucky i dont have a mac, all my printers are hp and i heavily rely on photoshop cs3, i never thought i would say this but buying a PC has prevailedName? whereswaldo
iDevice + Firmware? 32GB Black iPhone 4 iOS 5.0
Computer + OS? Dell Inspiron 15R 2nd Gen i5, 2.3 Ghz, 750GB HDD, 8GB RAM Windows 7 HP
Found yet? No
08-31-2009, 08:47 AM #4
08-31-2009, 09:24 AM #5
Sounds like Windows Vista all over again. "Sir/Ma'am why don't you like Windows Vista?" "I was told my printer and other stuff won't work on it." Give it a few days, people will start hating Snow Leopard for something that obviously isn't Apple's fault. I'm sure printer manufactures were given advanced warning to make drivers for the new OS and just didn't.
08-31-2009, 09:30 AM #6
Cyberduck doesn't work for me after upgrading to Snow Leopard. I use it lot with my ftp servers and my jailbroken iPhone. Maybe my version of cyberduck is outdated. Anyone else have the same problem?
08-31-2009, 09:40 AM #7
Last edited by MikePA; 08-31-2009 at 10:08 AM.
08-31-2009, 09:52 AM #8
08-31-2009, 10:13 AM #9
It will be fixed. The naysayers are quick to cast stones but stand by when all is wellThis is getting a lil' ridiculous...
08-31-2009, 10:31 AM #10
Last edited by PaperCross; 08-31-2009 at 10:31 AM. Reason: Automerged Doublepost
08-31-2009, 10:38 AM #11
didnt even know there was a problem with the printers
i just got an HP printer with my my imac a couple of weeks ago for the $100 rebate thing but didnt get a chance to test out the printer on snow leopard
hopefully everything goes well seeing as its 3 weeks old
08-31-2009, 10:58 AM #12
08-31-2009, 11:04 AM #13
Photoshop CS3! Looks like the Snow Leopard install DVD will sit on my desk unopened for a while. Crap, I was really looking forward to using it. No way I can convince my company to move to CS4 in this economy.Oh, that's what that is!
08-31-2009, 11:19 AM #14
08-31-2009, 11:24 AM #15
HP LaserJet 3055
My LJ 3055 is listed as supported, but only as a printer. The new drivers do not support scanning. However, I tried this little trick that I learned about when I had problems after installing Leopard updates starting around 10.5.6: Log in as the root user, re-install the latest version of the HP software for the LJ3055, reboot, and log in as your usual user. You now should have regained scanning functionality.
08-31-2009, 11:58 AM #16
08-31-2009, 12:07 PM #17
08-31-2009, 02:28 PM #18
i haven't had an issue with my hp printer
08-31-2009, 03:02 PM #19
My HP J4680 all in one works just fine. I don't know if it's on the list or not though.
EDIT* Now that I said that my scanner is not working and nothing is fixing it. This is awesome. New update, things don't work. Reminds me of another OS. I expected better rollout than this with OS X (though it's not Apples fault). Get with it HP!!!
Last edited by KartRacer; 08-31-2009 at 06:26 PM.
08-31-2009, 06:24 PM #20
Does Handbrake work with snow leopard?