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Thread: Abuse Detection Technology?
08-07-2009, 10:10 AM #21
08-07-2009, 10:30 AM #22
also I will have to send her a copy so when I slap her she will know why I can do it.
On the other hand apple is right, there is a lot of people out there who treat cellphones like s#!& and then come back to the store to say "it's not my fault It just stop working" and as the phone or device is "under warranty" apple has to replace it.
I agree with them because that happen a lot in my store (let me refresh that, in the store where I work --my boss was giving me the "so, now is your store???" look--).
Everyday people come compleining the phone is not working anymore, and the stories are like, "I don't know I dissconect the charger and the phone was off, just like that" when we open the phone it turns on that the port was completely broken the pins were all messesd, hence the costumer had to take the charger is such a way that distroyed all the pins.
But when we tall the costumer thay are like "no it wasn't me I just want a new phone that's it"
The other day a costumer came becasue the phone won't turn on, I asked the rutine questions like have you droped tha phone, have the phone had direct contact with water etc. the costumer answered all the questions with a firm NO. I took the battery cover, the paper detector was red which indicate tha the phone has somehow had contact with water, I asked again, she said I TOLD YOU NO. I think ok, I'm going to give her a break here because sometimes that paper gets red even when you put your phone in your pocket in a really hot day. I came to the back to the store, open the phone and oh surprise, I think I could get about 1/4 inch of water from that phone. the phone was so wet that some components were even oxidated already. The reaction of the costumer was, "It wasn't me, you took the phone on the back and put my phone into a glass of water just to void my warranty" the phone had 2 days of use. She even called the police.
So apple is right, it's going to be really easy to detect what was the cause for the device to stop working. Let's hope they get accurate and don't take advantage of it, because they could just said that everything it's the costumers fault.αGoD HaS THe⌃oF My LiFe aND i DoN'T WaNNa⎋*Ⓘ♡ⓂⓨⓘⓅⓗⓞⓝⓔ
08-07-2009, 10:35 AM #23
yea i live in a super humid area so my iphone is bound to get moisture from that alone that shouldnt void my warranty Apple better watch it their seriously reaching Microsoft level with their dealings and there wanting to control everything is down right scary, and this new abuse detection will screw over tons of people I guarantee it, because all software messes up its just a matter of time.
Btw the gf comment was funny as hell lol
08-07-2009, 10:52 AM #24
I guess I have to stop making my iPhone play music 14 hours a day like I've been doing for about 3 weeks, y'all know it's abuse when you force to work more than 8 hours if you don't pay overtime lol. I don't want my iPhone's lawyers in back
αGoD HaS THe⌃oF My LiFe aND i DoN'T WaNNa⎋*Ⓘ♡ⓂⓨⓘⓅⓗⓞⓝⓔ
08-07-2009, 11:05 AM #25
08-07-2009, 11:08 AM #26
08-07-2009, 11:37 AM #27
LOL You people crack me up. I don't know what to think about this abuse detection sh@t. Could work out to be alright but it could also end up being a complete disaster for us the consumer (not that apple gives a d@mn or anything). The ONLY thing that companies such as Apple care about at the end of the day is prophet and how to make more of it. Anybody that thinks anything different is just plain ignorant.160GB iPod Classic
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08-07-2009, 11:44 AM #28
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08-07-2009, 11:50 AM #29
Neo you wannabe Mod.
Anyways this is just another excuse so apple wont replace our TOYS!
I hate em >.<
08-07-2009, 12:17 PM #30
First why do people think that Apple's warranty is against accidental damage as if it were insurance? Their warranty is for defects against craftsmanship and materials. If you accidentally drop your phone or purposely toss it on the ground is not Apple's fault/problem. Take responsibility. If you crash your car you don't go to the dealer and say whoops it was an accident so its on you to fix it.
Second I worry about how sensitive the detection systems are but being an engineer I know how simple it would be to test that (DOE) but yeah right no one does that anymore.
Third those thinking that they just take the parts and resell them so its no loss to Apple obviously knows nothing about manufacturing and business and the business impact. They "resell" the parts to not lose AS MUCH as they would if they just toss them, no profit involved. How do I know this: manufacturing/industrial engineer.
08-07-2009, 12:25 PM #31
So besides hardware failure, which even could be "caused by you" because of the new sensor, what is the warranty going to cover? I'm really struggling to think of what is left, because the sensor can just say that whatever happened was our fault.
It's like dropping the phone one time voids the warranty.
08-07-2009, 12:53 PM #32
08-07-2009, 01:03 PM #33Awesome
Hey really nice info i would also like to share this with you guys
08-07-2009, 01:28 PM #34
i think they should provide accidental warrenty like best buy does on most of their products.. people drop stuff.. y should we be punished to pay outstanding amounts of money for our mistakes? apple already knows theyre gonna fix the phone.. then sell it as refurbished.. and still make more money off the broken phone
Last edited by tonester1; 08-07-2009 at 01:31 PM.
08-07-2009, 02:24 PM #35
apple can suck it they are really tryin to own there products even after its sold same thing with the jaibreaking its ours wtf is the problem
08-07-2009, 02:25 PM #36
08-07-2009, 03:11 PM #37
08-07-2009, 03:33 PM #38
This is awesome because when its out and when these products specifically the iphones are jailbroken a way to crack this feature and disable it will be created and that will enable any iphone user who jailbreaks to get a new phone no matter what because apple will no longer care for a reason they will just check and if they see that there has been nothing then they will give you free iphone after free iphone
08-07-2009, 03:35 PM #39
Good idea for apple to implement this. Here's where it pisses me off. I go to an apple store to buy an iPhone for the first time and tell them i want insurance on the phone. They say there is no insurance available for the iPhone. All they offer is apple care. I say no I want real honest to god insurance. All i can get is a warranty that only insures me from manufactures defects. F*** that I'm going to use the warranty like insurance. AT&T won't insure it, Apple only charges you $70 for an extended manufactures warranty. Where is the consumer protection in that.
08-07-2009, 04:00 PM #40
Things like this get blown so far out of proportion.. Can people honestly not grasp that apple is doing this as a defensive move? they aren't out to f*** all of their customers.. they aren't out to f*** everyone that jailbreaks (mostly).. How many times have you seen the youtube videos or hell, even the threads here? "How to guarantee a device swap at the apple store." "How can I break my phone enough to get it swapped."..
They are just making the decision idiot proof for their employees.. plug it in to some device, if it shows that it's bad. no swap... simple as that.. how many thousands of iphones have been swapped at the apple store that have been broken on purpose for various reasons? It's not like they are free, and even if they do get credit for the defective parts, there is no way its 100% credit. iPhones don't grow on trees do they?
From a business standpoint it's a perfectly valid thing to include in a device.-Eric
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