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05-07-2014, 09:28 PM #1
Duane Reade to Trial Apple's iBeacons in Several NYC Locations
Consumers in NYC will soon find their pharmacy visits more convenient as popular chain, Duane Reade, announces plans to bring iBeacon-powered micro-location functionality, such as coupons or product reviews, to 10 Manhattan outlets in a new pilot program. According to Duane Reade, customers will be able to receive notifications on their lock screen as they approach a store in which iBeacon hardware has been installed. Customers might also get discount offers based on what they have previously purchased, or have product reviews pushed to their devices as they evaluate items in the store. According to Walgreens communications executive Calvin Peters:
The Duane Reade app plays an integral role in our omni-channel customer engagement strategy. Mobile interaction is at the core of our social media success as mobile and social are intrinsically linked; the addition of these new 2.0 features, as well as the integration of iBeacon technology, will continue to fuel our digital customer experience strategy, as we strive to push forward our New York Living Made Easy mantra.
The iBeacon functions have been added to an app update designed to bring Duane Reade’s iOS offering up to par with apps offered for parent company Walgreen’s stores. Other features include access to their in-store rewards account, historical coupon data, and maps of the store locations including shelf position for individual items. The Duane Reader version 2.0 app is available now as a free 39.7-megabyte download from the App Store.