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12-18-2013, 09:27 PM #1
Delta CEO States Phone Calls Aren't Welcome on Delta Flights Despite the FCC's Decision
While the FCC continues to move toward ending the ban on in-flight cellphone usage, thereís still one obstacle that stands in the way: the airlines. Delta CEO Richard Anderson doesnít appear to care what the FCC decides. As far as he is concerned Delta is still a no-fly zone for personal cell calls and to spice things up, his reasoning isnít that farfetched. He recently sent out a company-wide memo where he laid out his vision for the future and itís not as unfriendly to your phone as you might expect. Once the FCC ban is lifted, travelers will be given access to text, email, and communicate however they wish to silently. According to him, Delta will only draw the line at talking on the phone and they are simply doing this because it is what the customers wanted.
Anderson cited a 2012 survey the airline took about cell usage mentioning the following:
... a clear majority of customers who responded to a 2012 survey said they felt the ability to make voice calls onboard would detract from Ė not enhance Ė their experience. Delta employees, particularly our in-flight crews, have told us definitively that they are not in favor of voice calls onboard.
Those of you interested in reading the full memo Anderson sent out to his company can do so below:
Last week the U.S. Federal Communications Commission voted to seek public comment in consideration of lifting its ban on in-flight cell phone use. Delta will not allow cellular calls or internet-based voice communications onboard Delta or Delta Connection flights.
Our customer research and direct feedback tell us that our frequent flyers believe voice calls in the cabin would be a disruption to the travel experience. In fact, a clear majority of customers who responded to a 2012 survey said they felt the ability to make voice calls onboard would detract from Ė not enhance Ė their experience. Delta employees, particularly our in-flight crews, have told us definitively that they are not in favor of voice calls onboard.
Delta has moved quickly when technological and regulatory breakthroughs provide opportunities to make flying better for our customers. That is why we were the first to file our plan with the U.S. Federal Aviation Administration to allow customers to use portable electronic devices below 10,000 feet. Similarly, if the FCC lifts its ban on cellular use in flight, Delta will move quickly to enable customers to use text, email and other silent data transmission services gate to gate.
Even as technology advances and as regulations are changed, we will not only consider what we can do, but as importantly we will also consider what is right for our customers and our employees. This is yet another example of how we continue to have your back and how we also rely on your professionalism and experience to guide our actions and decisions.
Thanks for all you do every day for our customers, our colleagues and our business.
12-18-2013, 09:30 PM #2
Agree. Better be cautious than sorry.
12-18-2013, 11:09 PM #3
In Japan, it frowned upon greatly to use your cellphone for calls on public transport - I think we should all adopt this attitude. However, texting and browsing the internet / etc. on my device, now that I would like
The Following User Says Thank You to SupaMonkey For This Useful Post:
12-18-2013, 11:19 PM #4
What a load of crap! For decades we have been able to use a credit and make a call from the plane at a high cost per minute, but now that those fees won't apply it's been decided that such a thing ought not to be allowed for the sake of the people on board? Hah!They can have my jailbreak when they pry it from my cold dead fingers.
12-18-2013, 11:26 PM #5
Good.Reminding you all that YOU'RE ≠ YOUR
12-19-2013, 08:24 AM #6
"Detract from...the airline experience" zero minus a negative should be a positive.
12-19-2013, 09:26 AM #7
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12-20-2013, 01:42 AM #8
12-20-2013, 05:02 AM #9
12-23-2013, 02:39 AM #10
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