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10-29-2013, 07:28 PM #1
Apple Acknowledges Battery Defect in Some iPhone 5s Units Causing Problems
On Tuesday, Apple has acknowledged a battery manufacturing defect that was affecting a very small amount of iPhone 5s units that could lead to decreased battery life and longer charging times. Apple spokeswoman Teresa Brewer explains the situation below:
Originally Posted by Apple
Apple is reacting to the situation by reaching out to those that are affected by the issue and offering replacement units. It's unknown how Apple is actually planning to contact those that are affected, but we expect that Apple has a database of affected units sorted by serial number and can track down the owners to contact them accordingly.
The issue is not known to be plaguing the iPhone 5c.
Sources: New York Times
Last edited by Anthony Bouchard; 10-29-2013 at 08:51 PM.
10-29-2013, 08:15 PM #2
So far mine is ok...... It is nice that Apple will be reaching out to the people with the problem phones and is also going to replace them.
10-29-2013, 08:46 PM #3
What's with the Gold iPhone 5 in that photo... Look at the flash.
10-29-2013, 08:47 PM #4
10-29-2013, 08:54 PM #5
Sorry about that... I hadn't noticed that the picture was wrong. I've updated it with one of an iPhone 5s. Thanks!
10-29-2013, 10:00 PM #6
I bought an AT&T 64GB space grey iPhone 5s secondhand. I think this is one of the affected units. I've noticed that my year-old iPhone 5 has better battery life than the week-old 5s.
10-29-2013, 10:19 PM #7
I wish they'd acknowledge all the bugs in 7.0.3 vs 7.0.2!?!? I'm constantly having to Reboot due to default apps freezing. I might have to do a clean install...ugghhh
10-30-2013, 01:44 AM #8
I was wondering why my iPhone 5S charges so slowly when connected to my AppRadio in my car. I wonder if I have the problem? I guess not since Apple never contacted me yet. It's more likely the AppRadio has a low powered USB port and it's using minimal trickle mode. (confirmed by a few experts)
10-30-2013, 03:42 AM #9
No problems on mine, except it seems to have the same life as my 4S did.
10-30-2013, 03:36 PM #10
10-30-2013, 09:11 PM #11
10-31-2013, 01:24 PM #12
10-31-2013, 01:56 PM #13
11-01-2013, 04:28 PM #14
I wonder how long it'll take the phones to be replaced. Seeing as there's limited supplies of 5S' in stock.
11-02-2013, 06:31 PM #15
Looks like I'm one of those getting the replacement according to the voice message I just heard.
Now that I gave out my iPhone 5S serial # I am concerned this is some kind of scam. This initial call was from a 916 area code in Sacramento, Ca. and shows up as Apple on the caller ID I had called back an 877 area code which the automated answer said something about thank you for called My iPhone. The"live" person said this was the iOS tech support and asked for the serial number which I wasn't sure I should give but did anyway along with the case number than was provided in the voice message.
I was then transferred to a "case specialist" (or some title like that) who scheduled me for an appointment for today at the nearest Apple store. I did not receive any confirmation email but the case specialist gave me another 877 # and extension to call and his full name.
The Apple Store is not open yet to confirm the appointment and the case specialist supposedly does not work today until 12pm my time ( or 2pm his time).
Been doing some research and the 916 # has come up a lot, even back to 2004. Some indicated it was a sales scam. Even the 877 callback # showed up in a MacRumors forum but no real information.
Should I be concerned that I gave out my serial number and someone could hack my phone or just relax for an hour or so until the Apple Store opens and call to confirm the appointment.
Last edited by mgmm1; 11-03-2013 at 09:12 AM. Reason: add info
11-02-2013, 08:11 PM #16