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04-17-2013, 02:34 AM #1
Certain Apple TVs Eligible for Replacement due to Wi-Fi Issues
Apple has emailed a note to Apple Store and AppleCare employees as well as authorized resellers stating that a small number of third-generation Apple TV’s have an issue with Wi-Fi and are eligible for replacement free of charge up to two years after the device was purchased. According to 9to5Mac, the affected Apple TV products “might experience one of these Wi-Fi related connectivity issues: Cannot locate network, Unable to join network, Dropped or intermittent connection.” Serial numbers must be within a specified range in order for the device to be eligible for replacement. The contingencies for serial numbers can be found below:
- The last four letters of the serial number must be DRHN
- The third and fourth alphanumeric characters must contain one of these pairs: H9, HC, HD, HF, HG, HH, HJ, HK, HL, HM, HN, HP, HQ, HR, HT, HV, HW, HX, J1, J2, J3, J4, J5, J6, J7, J8, J9
Service providers are asked to make sure the third-generation Apple TV is running software version 5.2.1 or later, eliminate sources of potential Wi-Fi interference and isolate the issue to the Apple TV. If the issues still persist, then Apple will replace the unit.
04-17-2013, 03:42 AM #2
Old news heard about this 3 days ok
04-17-2013, 04:18 AM #3
04-17-2013, 05:00 AM #4
- Join Date
- Aug 2008
- Korsør, Denmark
- Thanked 3 Times in 1 Post
not all did rabbit_
04-17-2013, 05:34 AM #5
Still no word on the jailbreak!?!
04-17-2013, 08:05 AM #6
You have to love apple and their product exchange practices! Ensure its too much hassle to bother with!
04-17-2013, 08:11 AM #7
It's not the 3rd and 4th characters in the serial number, it's the 4th and 5th you need to be looking at according to arstechnica. And that makes a lot more sense seeing how serial numbers seem to be arranged.
04-17-2013, 08:52 AM #8
I got one of them. The serial number 3,4,5 part is HHL so it doesn't matter it fits in either way.
Mine is ok but I might swap it anyway for a new one.
As its not jailbroken yet it shouldn't matter I'm guessing.
04-17-2013, 09:11 AM #9
04-17-2013, 09:58 AM #10
Mine has this problem. I just randomly lose airplay connection and it won't work until I restart my router. It's been getting worse over the past two months. I'm glad Apple realizes this and is doing something about it.
Do we have to take it back to the store we purchased it from or can we take it to any of them?
Last edited by steve-z17; 04-17-2013 at 10:01 AM.
04-17-2013, 10:16 AM #11
04-17-2013, 11:36 AM #12
04-17-2013, 01:27 PM #13
My 3, 4, and 5th numbers are 7HC so I'm assuming I fall in this category?
04-17-2013, 02:26 PM #14
I called Apple, they said you could take your ATV into any retailer to get a replacement....if it meets certain criteria.
04-17-2013, 02:45 PM #15
I work in a school and all 20 Apple TVs we have fall under the category. Along with the 2 I have at home. It has been said in other articles that it only affects a small number. But all I've seen, falls under the range.
Last edited by Scotty Manley Silberhorn; 04-17-2013 at 03:30 PM.
04-17-2013, 05:38 PM #16
Took mine back to Best Buy and they wouldn't exchange it, they said they haven't heard anything about this.
04-17-2013, 07:43 PM #17
04-17-2013, 08:07 PM #18
I keep getting a "cannot connect to iTunes" issue in the middle of streaming, I was curious if this was related, but my 2 digit alphanumeric #'s aren't listed...."All I can be is me, whoever that is" - Bob Dylan
04-18-2013, 04:47 AM #19
Mine has had this issue, way to fix mine is just reboot the ATV (menu+play) my serial ends with the correct letters & the 3/4th letters are 3J 5th is J so not sure if I qualify?
04-18-2013, 09:59 AM #20
I don't qualify (based on serial number) but will take it to apple to get it checked out anyway.