+ Reply
Results 1 to 17 of 17

Your favorite Apple, iPhone, iPad, iOS, Jailbreak, and Cydia site.


Thread: Father Receives Unintentional $22,000 Data Roaming Bill

is a discussion within the

iPhone News

forums, a part of the

General iPhone

section;
Just last week , two parents in the U.K. had received an bill from the App Store of about $2500 because their six-year-old boy had unintentionally purchased an excessive amount
...
  1. #1
    MMi Staff Writer Anthony Bouchard's Avatar
    Join Date
    Sep 2011
    Location
    Florida
    Posts
    6,812
    Thanks
    198
    Thanked 983 Times in 724 Posts

    Default Father Receives Unintentional $22,000 Data Roaming Bill


    Just last week, two parents in the U.K. had received an bill from the App Store of about $2500 because their six-year-old boy had unintentionally purchased an excessive amount of in-app purchases in a short amount of time from a free App Store game after the parents had mistakenly entered their Apple ID password so the free App Store game could be downloaded. Apple later refunded the accidental purchases.

    Another interesting story from a family being charged a huge sum of money by accident comes to us this Monday afternoon. A father in B.C., named Matt Buie, has been whacked upside the head with a staggering $22,000 data-roaming bill after his 11-year-old son spent several hours streaming YouTube videos.

    According to CBC, the father and son were on vacation in Mexico, and the son had experienced a sunburn that made it uncomfortable for him to go outside. Because of this, the child to stayed in the hotel room, out of the sun. While the child was in the hotel room for the three days he was there for, he found that the iPhone he had in his possession would be a good source of entertainment.

    The child played all kinds of iPhone games, however he had also opted to watch some YouTube videos to pass the time, which require an active Internet connection. Before going on the vacation, employees at an Apple Store had recommended to the father that the iPhone remain in Airplane Mode over the course of the vacation to keep the phone from guzzling roaming data while on vacation. To the father's dismay, while in the hotel room, the child had switched off Airplane Mode.

    When everything was said and done, the father received a bill accounting for about 700MB of roaming data, which came out to be about $22,000. Shocked, the father got in touch with Fido (the carrier the family was using) to try and negotiate a way out of it. After not being satisfied with Fido’s offer to bring the cost down to $2,200, the father settled to pay $500 for the accidental roaming data charges.

    CBC has a video interview with the father that you can watch here.

    One thing we can all learn from this experience is that data roaming is very, very expensive, and if we ever give our children an iOS device while on vacation, don't enter any Apple ID passwords, and remove the SIM card!

    Sources: CBC
    Last edited by Anthony Bouchard; 03-04-2013 at 11:20 AM.

  2. #2
    My iPhone is a Part of Me
    Join Date
    Jan 2012
    Posts
    643
    Thanks
    2
    Thanked 88 Times in 70 Posts

    $22000 for 700mb? And I thought AT&T's prices were outrageous!

  3. The Following User Says Thank You to Scotty Manley Silberhorn For This Useful Post:

    ohthatguyagain (03-05-2013)

  4. #3
    Livin the iPhone Life javiert30's Avatar
    Join Date
    Dec 2007
    Location
    New Orleans - Who dat nation
    Posts
    1,194
    Thanks
    80
    Thanked 112 Times in 85 Posts

    Quote Originally Posted by Scotty Manley Silberhorn View Post
    $22000 for 700mb? And I thought AT&T's prices were outrageous!
    Something similar happened to me like 8 years ago but with another company called SUNCOM, I used my phone by that time as a modem to connect my computer to the internet, been told from them that here in Louisiana the phone will never be on roaming because they have their own antennas here, after one month I received one bill of $4,500 because I was using my phone as modem with roaming. They made me pay every cent of it.
    Drive Safe with Trapster
    Speedtrap App

  5. #4
    My iPhone is a Part of Me luvmytj's Avatar
    Join Date
    Jul 2008
    Location
    New York
    Posts
    652
    Thanks
    32
    Thanked 66 Times in 52 Posts

    The cost is always higher when your out of your home country due to the signal passing through possibly several carriers. When I go to Jamaica I just buy a sim card from one of their service providers like Lime. Much cheaper and easier. I also had a friend who took a cruise that was within sight of the US shore so he thought he was connected to land based towers from his provider. What he neglected to remember that the ship has their own ship-wide service that he was connected to by default. He received a $550 bill for his usage. He tried to fight it but it was disclosed prior to leaving in the literature. Live & learn I guess.

  6. #5
    iPhone? More like MyPhone CabooseLoL's Avatar
    Join Date
    Aug 2007
    Location
    CA
    Posts
    262
    Thanks
    11
    Thanked 21 Times in 16 Posts

    $31.43 per mega byte????? OH MY GOD!! That is INSANE! And this is why we don't give children electronics.

  7. #6
    iPhone? More like MyPhone Colin9001's Avatar
    Join Date
    Jan 2011
    Location
    New York
    Posts
    170
    Thanks
    0
    Thanked 9 Times in 9 Posts

    Perhaps the title was meant to be 2500..?

  8. #7
    MMi Staff Writer Anthony Bouchard's Avatar
    Join Date
    Sep 2011
    Location
    Florida
    Posts
    6,812
    Thanks
    198
    Thanked 983 Times in 724 Posts

    Quote Originally Posted by Colin9001 View Post
    Perhaps the title was meant to be 2500..?
    Not sure what you mean. Nope, we absolutely mean the father was initially charged $22,000 for data roaming.

  9. #8
    Green Apple
    Join Date
    May 2012
    Posts
    91
    Thanks
    0
    Thanked 11 Times in 10 Posts

    I don't care where you are that kind of highway robbery for mb's of data is outrageous.

  10. #9
    My iPhone is a Part of Me fanboyfanboy's Avatar
    Join Date
    Jan 2012
    Posts
    520
    Thanks
    18
    Thanked 72 Times in 52 Posts

    I don't get why parents don't just teach their children the cost of these things... Just teach them how expensive it is, and if they neglect to care, take the phone or SIM card away. I would bet this kid had no punishment for this.

  11. #10
    iPhone? More like MyPhone
    Join Date
    Dec 2010
    Posts
    217
    Thanks
    1
    Thanked 22 Times in 19 Posts

    Airplane mode is not enough. I turn off international data roaming when I am visiting other countries.

    Airplane mode on + wifi on + hotel wifi = saving $$$

  12. #11
    Green Apple
    Join Date
    Jun 2010
    Posts
    87
    Thanks
    0
    Thanked 6 Times in 3 Posts

    A better idea would probably be to take out the SIM card.

  13. #12
    iPhone? More like MyPhone
    Join Date
    Nov 2008
    Posts
    291
    Thanks
    79
    Thanked 9 Times in 9 Posts

    I was also surprised by receiving a $7,000 bill for 2 days of roaming.
    I have to go to Honduras every month and a half on business for the past 5 years.
    My carrier is Movistar and there had never been any roaming in Honduras.

    All of a sudden after getting back from a 2 day trip I was greeted with a $7,000 roaming bill.
    Turns out all of a sudden now there is roaming in Honduras which I was never made aware of or informed in any way.
    I did not use my phone at all but my phone was checking emails and receiving notifications automatially. So even while I was sleeping phone was running up the roaming bill.

    Luckily I have a friend who works at Movistar and finally settled the bill for $250.

    Now, Movistar sends an sms whenever you're roaming to let you know of unintentional charges.

  14. #13
    My iPhone is a Part of Me
    Join Date
    Nov 2008
    Posts
    624
    Thanks
    21
    Thanked 36 Times in 35 Posts

    Yeah, European networks send you a message when you're roaming to let you know about the data and call charges. All you need to do is ensure your data roaming is turned off when make it impossible for your phone to use cellular data outside your home network. Simple

  15. #14
    iPhone? More like MyPhone ohthatguyagain's Avatar
    Join Date
    Sep 2008
    Location
    Texas
    Posts
    288
    Thanks
    46
    Thanked 14 Times in 9 Posts

    So the father says to his son: "Son, it's time you got a job. That phone is in your name, and you'll be working for two years to pay that off."

  16. The Following User Says Thank You to ohthatguyagain For This Useful Post:

    wiipro (03-05-2013)

  17. #15
    huh? wiipro's Avatar
    Join Date
    Jul 2012
    Location
    Tuscaloosa, AL
    Posts
    176
    Thanks
    24
    Thanked 9 Times in 7 Posts

    Quote Originally Posted by ohthatguyagain View Post
    so the father says to his son: "son, it's time you got a job. That phone is in your name, and you'll be working for two years to pay that off."
    it's a 6 year old kid!

  18. #16
    MMi Staff Writer Anthony Bouchard's Avatar
    Join Date
    Sep 2011
    Location
    Florida
    Posts
    6,812
    Thanks
    198
    Thanked 983 Times in 724 Posts

    Quote Originally Posted by wiipro View Post
    it's a 6 year old kid!
    The last one was, this one is 11 :P

  19. #17
    huh? wiipro's Avatar
    Join Date
    Jul 2012
    Location
    Tuscaloosa, AL
    Posts
    176
    Thanks
    24
    Thanked 9 Times in 7 Posts

    Quote Originally Posted by anthony bouchard View Post
    the last one was, this one is 11
    o 😳

Posting Permissions
  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts