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09-28-2012, 11:24 AM #1
Tim Cook Writes a Letter to Customers About iOS 6 Maps: Apple is Sorry
iOS 6 brought over 200 new features to the iOS 6 device lineup including a new Maps application, which added features such as turn-by-turn navigation, Flyover view, and 3-D maps. While it's cool, accuracy hasn't exactly been superb for everyone and map images have rendered strangely, as not to resemble what the location actually looks like. Users have reacted to these issues with strong words and numerous complaints.
Following the negative vibe created by iOS 6 users about Apple’s new Mapping solution, Tim Cook has written a letter to customers (viewable from Apple's Web site) using the new Maps application in an attempt to soothe the frustration. In the letter, Cook apologizes for the rough start and promises that everything is going to get better as more and more people use Apple’s Mapping solution:
Originally Posted by Tim Cook
Cook also promises that Apple will continue to work on the Maps application until customers are completely content with it. That being said, it is almost guaranteed that Apple will not be bringing Google Maps back to the iOS device lineup natively. It will be up to Google to either launch their own Google Maps application in the App Store for users to download, or it will be up to users to go ahead and make a home screen bookmark of the Web site from Mobile Safari.
Thanks for the tip Richard!
09-28-2012, 11:32 AM #2we will keep working non-stop until Maps lives up to the same incredibly high standard.
09-28-2012, 11:40 AM #3
Dont know what all the fuss is about; its really not that bad.
09-28-2012, 11:40 AM #4
Apple is great apple is this....uhhh apple is just another company with issues tooo they have a great platform but so much expectation and then so many mistakes Dont convince me step up the game apple to jobs standards
09-28-2012, 11:42 AM #5
Next time, test your software outside of the U.S.
09-28-2012, 11:45 AM #6
"While it's cool, accuracy hasn't exactly been superb for everyone and map images have rendered strangely"
Forget about superb it is not even mediocre...
09-28-2012, 11:48 AM #7
09-28-2012, 11:54 AM #8
09-28-2012, 12:01 PM #9
Steve Jobs' response would have been:
Maps is a breathtaking app that will take you places you've never been. we're using an advanced algorithm to determine more exhilarating experiences than you would have by going to your intended (and boring) location.
09-28-2012, 12:01 PM #10
Even in the US it has problems, I needed to go to a flooring store and Apple maps ave me a location 5 miles away while CoPilot, Google Maps, Navigon & TomTom all knew where it really is located!
09-28-2012, 12:07 PM #11
Its a response. They've taken ownership of the problem. This is good.
09-28-2012, 12:14 PM #12
As more people use the maps apple gets more data to use to fix the maps. Google did the same thing. By next year it will be all good. And it's not all that bad now.
09-28-2012, 12:37 PM #13
ARE YOU SERIOUS, HE'S ACTUALLY TELLING US WE CAN USE GOOGLE'S MAPS WHEN THE ORIGINAL APP, WAS GOOGLE F*****G MAPS, HOW STUPID DO YOU HAVE TO BE TO REMOVE AN APP, REPLACE IT WITH A NEW ONE, AND THEN TELL US THAT BECAUSE THE NEW ONE ISN'T WORKING RIGHT THEN YOU CAN USE THE OLD ONE. Mr. Cook you are no Steve Jobs, Steve Jobs would have pushed back the new Maps app until actual users and not just developers had a chance to really try it out and then when it was reallycomplete he would have released it. But this is really the developers fault, they are the one's in charge os testing apple's apps and they either didn't care about Maps or were too busy testing how IOS 6 working with current games.
09-28-2012, 12:47 PM #14
No one can state with absolute certainty that Jobs would have stuck with google maps. Actually, if I had to guess, Apple has probably been working on their maps version for a while, starting while Jobs was still at the helm. Jobs died less than a year ago. You don't decide to abandon an app, come up with a new idea, and develop it and release it in less than a year's time.
09-28-2012, 01:16 PM #15
09-28-2012, 01:30 PM #16
This whole map situation could have been avoided if Apple just offered their maps as an app to install, noting that it is still in beta stage open to public. People would understand the map is no good, sure there would be complaints but not as bad as now. At least the phone would not get people lost because they have choice to use the original map app...
09-28-2012, 01:42 PM #17
09-28-2012, 03:14 PM #18
A good CEO stands by their product. A great CEO not only does that, but admits it when their products are not up to par. Tim Cook is a great CEO.
09-28-2012, 04:09 PM #19
09-28-2012, 04:36 PM #20
If they didn't force their customers to use it, nobody would use the Beta after the first few bad results. Facebook pushes its changes on its customers. Everyone complains. But then the complaints die down and everyone is cool with it and couldn't ever imagine a facebook before the way it is now. Give it time, it's not as good as Google but clearly they're working on it. This isn't a deterministic "Apple Maps will always suck" kind of thing. It's iterative.