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Thread: Apple Moves Old Reviews from Apps Affected by DRM Bug

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  1. #1
    MMi Staff Writer Akshay Masand's Avatar
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    Default Apple Moves Old Reviews from Apps Affected by DRM Bug


    An error in Apple’s DRM code generation for App Store apps caused a number of app updates to crash on launch earlier this week. The issue, which Instapaper developer, Marco Arment initially reported began spreading to more than 100 iOS and Mac app updates including Instapaper, GoodReader, an Angry Birds HD Free to name a few.

    Naturally several users got annoyed at the developers of the apps, as they didn’t know the issue was on Apple’s servers. This caused them to leave negative reviews on the App Store, leaving developers to deal with an issue they couldn't fix, and on the other hand, leaving them to explain to customers how you should back up their data and just patiently wait for a solution.

    After the Cupertino California company officially acknowledged the issue and explained it was associated with DRM code generation on the App Store, Apple decided to move all negative reviews that had been left during the hours of the bug. The company has indeed moved negative reviews from apps affected by the bug, such as Instapaper, GoodReader, and The Early Edition to name a few, by re-issuing app updates for the same version of the app and moving the “Current Version” reviews to “All Versions.”. Here Apple cleverly removed comments for the specific update version of the app that was corrupt, as a way to help developers and clear the confusion.

    It’s likely that Apple will remove all reviews (not just the negative ones) from any app that received a corrupted update. Unfortunately the company hasn’t issued a public apology to developers but the removal of the bugged version should definitely help make things better. The update version should help make sure customers can re-install the fixed version of an app without having to delete the older version first. It isn’t clear whether the old reviews will still affect overall ranking of an app but hopefully they don’t.

    Source: Apple

    Twitter: @AkshayMasand

  2. #2
    iPhoneaholic ChicagoV's Avatar
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    The entire apps 'Reviews' section needs to be redone anyway. This would be a perfect time to integrate some new, useful improvements (e.g. comments on reviews; comment helpfulness ratings, etc.)
    Reminding you all that YOU'RE YOUR

  3. #3
    iPhoneaholic aidanharris's Avatar
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    Quote Originally Posted by ChicagoV View Post
    The entire apps 'Reviews' section needs to be redone anyway. This would be a perfect time to integrate some new, useful improvements (e.g. comments on reviews; comment helpfulness ratings, etc.)
    i couldn't agree more with you here except it's not just the reviews it's the whole AppStore. I personally can not wait to see the refined new look and feel of ios 6's AppStore although so far the last time I checked it contained a few minor bugs (so minor I'm not going to mention them). In regards to the actual article good on Apple to do the right thing and as far as developers @everyone: "Backup your data" that is just common sense and I always update on-device so if something goes wrong i can simply delete the app and then sync with iTunes to get the old version back although instead of developers telling users to backup their data why not just integrate their app with iCloud?

  4. #4
    iPhone? More like MyPhone
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    Agree 100%! Add to that the ability for devs to respond directly to comments as well. Which brings me to another topic: Even the existing app store comment system with all its flaws is essential to the ecosystem. It lets an app dev know right away if an update to an app had issues and helps to warn others to stay away until a fix is posted. Perfect example was this recent DRM server bug.

    So where is Cydia's comment system? You know like Rock had? The one Jay promised? At this point the lack of a Cydia comment system is inexcusable! Its even more important since we are talking about JB apps here some of which require root/super user access.

    Jay wants to "ape" iTunes and G-Play but runs Cydia like a part time high school project. There are millions of endless horror stories across the blogs (many here at Modmyi) of JB apps gone horribly wrong that a Cydia comment system could have prevented!

    If Jay is concerned about griping then go the traditional app stores one better by giving the dev a mechanism to respond. He could even outsource a centralized Cydia comment platform to blogs like modmyi in exchange for premium ad space.

    So whats the hold up as another 20 downloaded JB apps gimp another 1000 phones in the 10mins that it took to write this? NOTHING! JAY FREEMAN IS SIMPLY A LAZY SLUG (er CATERPILLAR-Laspeyresia)!!

    PS KYLE please use your influence to save us all from the Curse (and blessing) that is Cydia (especially since Rock was absorbed and a promise yet to be fulfilled). TALK TO JAY ABOUT A LONG OVER DUE CYDIA COMMENT SYSTEM!!

  5. #5
    iPhone? More like MyPhone
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    I have been looking for comment section in the Cydia apps so I can bring out my frustration in the app that I bought that is CRAP!

  6. #6
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    LinkBucks.com - Get your share! Link For A Nice Little Jailbreaking Guide

  7. #7
    szr
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    iPhone? More like MyPhone szr's Avatar
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    Quote Originally Posted by Lohand View Post
    It lets an app dev know right away if an update to an app had issues and helps to warn others to stay away until a fix is posted.
    The problem is, the page ones sees when one taps on an update in the available updates list (where you see a description of what's new, etc, in that version) doesn't have a direct jump to the reviews section for that app. Instead, one must manually look-up the app (via search or browsing) to get to that.

  8. #8
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    This demonstrates the problems with DRM, without it, this wouldn't have happened. Honestly, all DRM does is keep the honest people honest, the crooks will find ways around it.

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