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04-09-2012, 10:13 AM #1
Apple Supplies iPhone Unlock Codes Through iTunes
AT&T started allowing out-of-contract customers to unlock their iPhones on Sunday and reports confirm the process is accomplished through iTunes.
According to those who have unlocked their devices Apple applies the unlock codes to the device after restoring the device through iTunes. However, getting to that point isn’t the most straight-forward or customer friendly process.
According Apple Insider customers wanting to unlock need to dial 611 to speak with a customer service representative, after which they are met with a prohibitively lengthy wait in order to speak with a technician. Once the technician is on the phone the customer needs to answer a series of questions to ensure that the user is eligible for the iPhone unlock.
Once AT&T confirms the user is eligible for the unlock AT&T emails a .pdf document to the user detailing the remaining steps involved in the unlocking process. The four step process includes:
1. Opening iTunes and verifying you have internet access
2. Connecting your iPhone using the dock connector USB cable.
3. Backup and restore your iPhone using iTunes
4. After restoring your iPhone will be unlocked.
If the unlock is complete users are met with the message “Unlock Complete. Congratulations, your iPhone has been unlocked. To set up and sync this iPhone, click continue.”
Leave it to AT&T to turn a simple four steps into a long time-consuming process. Have any MMi members unlocked their iPhones yet? Was it quick, or filled with long wait times and awesome “Please hold” music?
Source: Apple Insider
Last edited by Phillip Swanson; 04-09-2012 at 10:15 AM.
04-09-2012, 10:16 AM #2
Interesting. I wonder if there is a way to open this process for everyone instead of waiting for ultrasn0w updates."Time circuits on...flux capacitor...(gulp)...fluxing"
Please read again I only give one warning - thanks!
04-09-2012, 10:25 AM #3
lol at above comment
04-09-2012, 10:27 AM #4
I guess this is considered "Factory Unlock"? How does it benefit AT&T to give you access to any carrier? Is this another behind the scenes agreement with Apple? What's next, AT&T will jailbreak your device after the 2 year contract?? haha!
04-09-2012, 10:31 AM #5
What I'd like to know is whether it forces you to restore only to the latest 5.1 firmware or whether you could still restore using a custom ipsw. If it forces you to ONLY be able to restore to 5.1 then that would seem to be the catch, in my opinion.
EDIT: I SHOULD be eligible but I don't have the time right now to confirm this via AT&T. I'll check into it later today if I get enough time.
04-09-2012, 10:36 AM #6
I'm pretty sure you don't have to restore it since everyone will loose their jailbreak. If you plug into iTunes with a foreign sim card it should work and your phone will display the activation screen.
04-09-2012, 10:43 AM #7
Last edited by Hillefied; 04-09-2012 at 10:49 AM.
04-09-2012, 10:56 AM #8
04-09-2012, 11:09 AM #9
looool @ person who thinks ultrasn0w will be updated.
Yeah, I'm pretty sure you don't restore. It's like the IMEI unlocks that were around circa April-May 2011. You just bought the IMEI unlock and plugged your iPhone into iTunes and it was unlocked. It's the same procedure...
04-09-2012, 11:09 AM #10
Step #4 clearly states restore.
Since this only applies to people who is done with their 2 year contract, the iPhone 4S would not apply. Since it is iPhone 4 or less you still have the tethered jailbreak, if you want untethered jailbreak just got to wait and don't unlock until new untethered JB comes out which may take quite a while...
I use my phone a lot more than I need to talk to AT&T customer service (3 or 4 times for the past 5 years maybe?)
I am willing to put up with crappy customer service for the limited amount of time when I need them, so I can get data with voice than stuck with one or the other with your Verizon. But that's just me and quite a few people here I believe...
Last edited by unison999; 04-09-2012 at 11:16 AM.
04-09-2012, 11:23 AM #11
I got my iPhone 4s and iPhone 3GS unlocked yesterday 😁 after i got accepted for the unlocking process I got the emails whiten the 5 minuets I'm really happy about it YEAH!!!!! Lol
04-09-2012, 11:44 AM #12
This is the way official iPhone unlocks have always worked. What's the news?
04-09-2012, 11:47 AM #13
My point is, the actual services provided is worth it for the 40+% of unlimited AT&T consumers and even the less fortunate capped data consumers. 3G data speeds are more consistent with AT&T than other providers. HSPA+ is very successful for iPhone 4S users in terms of speed. I'm still amazed that my wireless data speed rivals and in many cases exceeds that of DSL and base Cable home Internet services.
Sprint is not as adept at customer service as most would claim. This comes directly from employees who work at sprint. Verizon, based solely on personal experience, has the worst customer service where problems will persist or not be resolved. AT&T, admittedly, has the least knowledgeable employees. However, AT&T still takes care of my issues no matter the horrific length of time needed to acquire the resolution.
Here's another way to look at how AT&T is slightly ahead of the rest. We strayed from the original posting about unlocking phones. Sprint paid nearly 1.5x the amount per phone than AT&T. IMHO, because of that, Sprint will not provide the unlocks. Verizon, I think, only provides unlocks for older devices and has a much lengthier process for unlocking a device than AT&T's new process (which is still ridiculously long). So at least AT&T is making up for small down falls.
04-09-2012, 11:51 AM #14
Honestly, you do not need to restore (despite instructions to the contrary) to unlock the phone, as others have said, all you have to do is use an unapproved SIM (i.e. from T-Mobile) and it will work.
Honestly, I simply can't stand their customer service and extremely high prices, which is why we do not use AT&T at home.
04-09-2012, 11:54 AM #15
04-09-2012, 11:55 AM #16
04-09-2012, 12:09 PM #17
04-09-2012, 12:12 PM #18
04-09-2012, 12:17 PM #19
I can't get it to unlock without restoring . Anyone Have any luck ?
04-09-2012, 12:24 PM #20
Called AT&T to get an unlock for my iPhone 4 yesterday and they first confused the iPhone 4 that has no service with my current 4S and said I wasn't able to unlock. I told them I have an active 4S and the 4 is not active. They then proceeded to unlock it. They told me I was good in about 10 min after they stated. I then got steps to backup and restore in iTunes. I did and no unlock message was delivered. I did the process twice more and still no unlock. Currently on the phone with AT&T.
Last edited by nebulis; 04-09-2012 at 12:36 PM.